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Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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1,983 Reviews from our TripAdvisor Community

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Showing 1,698: English reviews
Northern NJ
Reviewed 30 August 2015

We stayed one very short evening (due to flight delays - arrived at 2:30 AM) the night before departing on Royal Caribbean cruise from nearby cruise terminal. The hotel lobby is nice. We had no issue with check in at 2:30 AM, with friendly and quick service. Same checking out. We were in the hotel for all of 9 hours,...

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Helpful?
1Thank SDND
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear SDND, We thank you for your review and for sharing your recent Sheraton experience. We are pleased that you had a flawless check in/out experiences and a nice sleep night. I truly hope you enjoyed your cruise very much and that we are able to welcome you again in the future. Best regards, Sam Basu General Manager

New York City, New York
Reviewed 30 August 2015

Nice hotel excellent service from room service people (Angel, he was really nice) and also Orlando who gave us a great room. Room was clean, comfortable. and had a very nice view. Internet was fast compared to other hotels that offer free wifi. Front desk lady was ok but didn't acknowledged our SPG status and seemed a little bit bothered...

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4Thank Memphis V
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Luciann88, Thank you for providing us with feedback from your recent stay. We are happy to know how much you enjoyed your room and the service provided by our associates. Your recognition to Angel and Orlando is much appreciated and we'll make sure their managers are aware of it. However, I am sorry to hear about the inconvenience with...

Reviewed 29 August 2015 via mobile

I stayed here for my Birthday weekend was checked in by Raymond at the front desk. We had an hospitality suite with 24hr access to pool. I had Great service from pool bartender Gabriel will definitely stay again

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1Thank Valencia E
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Valencia E, Happy Birthday! Thanks for celebrating such as special occasion with us. I am excited to know that you were able to enjoy your room and the conviniences of it. Your recognition to Raymond and Gabriel is much appreciated and we'll make sure his managers are aware of it. We look forward to your return. Best regards, Sam...

Boston
Reviewed 29 August 2015

Hotel was excellent, perfect service, nice rooms, excellent views. Even location was not so bad as I read here in reviews. Travel to Condado takes about 20 minutes. The only unsatisfactory thing was- rather poor and extremely expensive restaurants. Obviously these restaurants have business only because of absence of any descent restaurants immediately around hotel. Otherwise experience in the hotel...

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Helpful?
1Thank Borya
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Borya, We're excited to hear about your Sheraton experience. It is great to knowing that our pool was incredible and memorable. I genuinely appreciate your review and sincerely thank you for your time to share about it. We hope to welcome you back soon. Best regards, Sam Basu General Manager

Washington DC, District of Columbia
Reviewed 28 August 2015

Rooms were comfortable but as most big hotels they do not pay attention to AC filters so they never deliver as they should. Puerto Rico is extremely humid thus AC is not an option, it is a must. In my opinion, it was a bit overpriced particularly food and drinks. Location was good. Other thing that I found extremely annoying...

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1Thank flexibleguest
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear flexibleguest, Thank you for taking the time to comment on your recent stay with us. I am sorry we did not exceeded your expectation. We work hard to make sure our guests and visitors have a comfortable experience. I appreciate your recommendations and surely will share them with the management team. We hope you are able to return for...

Jacksonville, Florida
Reviewed 27 August 2015 via mobile

The hotel basically closed down due to the storm. Still a great place to stay. The casino closed,but we are still having a good time with the other guests and the staff. Top notch staff, everybody's going out off their way to make us feel safe and welcomed.

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Thank Jeffery A
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Jeffery A, You were one of the several guests that we have the honor to protect and entertained during the Tropical Storm Erika announcement. We wanted to make sure all our guests were comfortable and tried to avoid any inconveniences. We were so happy to have you with us and very excited to know that you felt welcome although...

West Hartford, Connecticut
Reviewed 27 August 2015

We checked into this hotel two days before our cruise was scheduled to leave. I was very happy with the accommodations and had a beautiful view of the ocean from our balcony. I enjoyed gambling at the casino and the slots were paying, so that added to the fun. One evening there was an Elvis impersonator and that event was...

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Helpful?
Thank bonjovifan_13
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear bonjovifan_13, Thanks for your review. We are excited you enjoyed your stay at our sister property the Sheraton Old San Juan & Casino and that you had a memorable Sheraton experience. We hope we can also welcome you at the Sheraton Puerto Rico Hotel & Casino some time in the future. It will be an honor to have you...

Danville, Illinois
Reviewed 27 August 2015

In May 2015 attempted to book a room for a July stay, for a discounted conference rate using the Sheraton online chat service, as the website wasn't working properly (I saved the chat log and have all of this in writing). I provided the conference name, dates, and special rate. I received a confirmation which confirmed they booked me for...

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2Thank 3pets2015
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear 3pets2015, On behalf of our team I apologize for your unpleasant experience with us. The issues you experienced are not the norm and we would love the chance to make things right. If your billng issues have not been resolved, please contact my assistant at (787)993-3611 so we can resolve this for you as soon as possible. Thanks for...

Miami Beach, FL
Reviewed 26 August 2015 via mobile

My first stay had a shower with a melting ceiling and a pile of soggy dry wall on the shower floor. Where was housekeeping?! This recent trip had the hotel on lockdown due to an IT reboot. Never heard of that. Didn't get the room class I booked nor any platinum perks. Avoid this place.

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Thank MiamiBeach1
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear MiamiBeach1, First of all I would like to apologize for not providing the Sheraton experience you deserve on your stays. It is unfortunate we missed the opportunity to provide you with the memorable experiences enjoyed by many of our guests. Rest assure your valuable comments have been addressed to avoid this mishap to happen again. Thanks for sharing. Best...

St. Thomas
Reviewed 25 August 2015

Very nice plush hotel food is over priced and not good. Rooms are beautiful beds are very comfy but not many choices to eat around and away from all the action. Somewhat isolated. Loved the hotel but not the location if you go rent a car or driver.

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Thank extrmclean
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear extrmclean, We truly appreciate your review and thank you for sharing. We are glad you liked our property and the Sheraton Sweet Sleeper Beds. Although you didn't love our location, we're excited to know that you had a good night's sleep. I hope we could welcome you again in the near future. Best regards, Sam Basu General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: Puerto Rican, American
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin, American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $242 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#2 Spa Hotel in San Juan
#4 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
43 questions
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New York
over a year ago
Burlington, Vermont
San Mateo, California
over a year ago

See all questions (43)

Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Email the concierge before your stay to get a better gist of everything that is available excursion wise.”
 of 5 bubbles jonathanpayami, 20 Feb 2017 | Read review
“An excellent breakfast is available with certain room categories. It is well worth the small extra price.”
 of 5 bubbles tom46528, 16 Feb 2017 | Read review
“Ask for quieter area away from high traffic areas.”
 of 5 bubbles Globetrotter13131, 30 Jan 2017 | Read review
“If you can stay on the top floors are the best. ”
 of 5 bubbles Ocp69, 24 Jan 2017 | Read review
“Good views,close to many things nice and quiet and you can not use the elevators with out a room key.so felt very safe.no worries.”
 of 5 bubbles kevb782, 7 Jan 2017 | Read review
5 of 5