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    Sheraton Puerto Rico Hotel & Casino

    200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
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    2017-08-06 2017-08-07
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    US$169US$183
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    Traveller (821)
    Room & Suite (417)
    Pool & Beach (114)
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    Overview
    • Excellent47%
    • Very good33%
    • Average13%
    • Poor4%
    • Terrible3%
    Travellers talk about
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Casino
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Sheraton Puerto Rico Hotel & Casino
    Special Offer: Breakfast for 2 included
    Hotel deals
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    Rooms
    Aug 6Aug 7
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,205)
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    There are newer reviews for Sheraton Puerto Rico Hotel & Casino
    See the most recent reviews

    511 - 515 of 1,898 reviews

    Reviewed 24 April 2016 via mobile

    The hotel itself is very nice. About 15 minutes taxi ($19) from the airport. Nice, vibrant lobby, outstanding customer service from the front desk (Omar). We arrived before check in time but they welcomed us and sent us to the pool bar for a complementary...More

    Thank comminsdaniel
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 19 May 2016

    I was very sorry to read about how we did not meet your expectations during your stay. I would like to thank you for taking the time to share about your experience and how our associates were able to accommodate your needs. We hope to...More

    Reviewed 24 April 2016

    I have just returned from a visit to Puerto Rico with My wife and Two Children. This was a dual celebration for my 25th wedding anniversary and my oldest daughters recent acceptance to college. Both mile stones and our last chance to take time together...More

    3  Thank marv642016
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 15 June 2016

    Thank you for taking the time to share your experience. I was very happy to learn how much you enjoyed your time with your family during your trip. Thank you again for sharing your kind words and we hope to be of service again in...More

    Reviewed 23 April 2016 via mobile

    The staff is so courteous and gracious. I particularly enjoyed Neil at the bar, quite the gentlemen and professional. I enjoyed the sushi at the bar, the pool is relaxing and well looked after and the rooms clean. Great job to the staff from the...More

    Thank chpmcm
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 24 May 2016

    Thank you very much for taking the time to write about your experience during you stay with us. It is very gratifying to learn how well accommodated you felt and how pleased you were with the service provided. We hope to welcome you back again...More

    Reviewed 22 April 2016

    I love the Sheraton, and this one those not disappoint. The location is great for the Convention Center or if you have a car. If you do not have a car, this is not a good location - there is really nothing else other than...More

    Thank B C
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 24 May 2016

    I was very happy to read how pleased you were with your accommodations during your previous stay. Thank your for your input and we hope to see you again soon. Regards, Sam Basu General Manager

    Reviewed 20 April 2016

    This hotel is quiet. The Choices restaurant has good food and service. I loved the infinity pool. But . . . it is close to only one thing--the convention center. You can ride a city bus to Old San Juan for 75 cents if you...More

    1  Thank docjifast
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 12 May 2016

    Thank you for your review. You do us a great service by taking the time to share your experience. I am sorry that the tour to el Yunque did not meet your expectations. On the other hand, I was pleased to read how much you...More

    San Juan Marriott Resort & Stellaris Casino
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Casino and Gambling
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$161 - US$339 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Spa Hotel in San Juan
    • #6 Luxury Hotel in San Juan
    • #9 Family Hotel in San Juan
    • #9 Business Hotel in San Juan
    • #11 Romantic Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 503
    • Reservation Options
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    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Sheraton Puerto Rico Hotel And Casino ,
    • Sheraton Puerto Rico Hotel San Juan
    Add Photo Photos
    Traveller (821)
    Room & Suite (417)
    Pool & Beach (114)
    Dining (54)
    Hotel & Grounds (520)
    Bathroom (37)
    Business Centre & Event Rooms (9)
    Family and Play Areas (2)
    Nearby
    Sponsored by:
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    Nearby Restaurants
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    Choices Restaurant
    179 reviews
    .05 km away
    Nearby Attractions
    Puerto Rico Convention Center
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    .17 km away
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    10 reviews
    1.17 km away
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    Ask a question
    Questions & Answers
    Neil C
    15 July 2017|
    AnswerShow all 3 answers
    Response from X763BSjosephd | Reviewed this property |
    I agree, Uber is the way to go. I ate at Pinkys West, the food was great, and reasonable, it is close by in Condado Plaza
    1
    Vote
    bludiva
    11 July 2017|
    AnswerShow all 4 answers
    Response from ashleearev | Reviewed this property |
    NO, every time I visit I borrow a family member's car. Renting is a pain. Not to mention that if you rent and drive to Old San Juan you will need to pay for a parking space if you want to walk around. There are always taxi's... More
    1
    Vote
    Miriam M
    9 July 2017|
    Answer
    Response from MaryM0123 | Reviewed this property |
    You'd have to ask the Hotel, since I stayed there, I have no idea what amenities you're looking at or if that's something they do.
    0
    Votes
    Room Tips
    "Ask for a room higher up to see the port"
    Read review
    "This hotel caters to convention guests not that great for families."
    Read review
    "any room is beautiful"
    Read review
    "Maybe they could put better courtains that in the case of the East-facing rooms could prevent the aun from..."
    Read review
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