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Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
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1,947 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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Showing 1,667: English reviews
Awendaw, South Carolina
Reviewed 24 June 2015 via mobile

My wife and I stayed here while she gave a talk at the convention center. It is very convenient to walk to the center as its across the street. The rooms are very nice and the pool is an amazing infinity pool that overlooks a small airport runway and the harbor. We had drinks out there and watched the sunset....

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Helpful?
1Thank Matt M
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Matt M, Thank you for taking the time to comment on your recent stay with us. We are delighted that you enjoyed our hotel and the amenities we offer. Your recognition to Victor is very much appreciated and we'll make sure his manager is aware of it. We hope you are able to return for another stay, whether is...

San Diego, California
Reviewed 24 June 2015

Our room was very nice and was overlooking the city. It had a casino. It had a very nice pool area and deck. A pool bar that serves lunch. The front desk help was very concerned about your stay. It was about 10 min. from the airport with the hotel shuttle.

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Helpful?
1Thank jerry432
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear jerry432, Thank you for sharing your review regarding your recent stay with us. We're excited to know that you enjoyed every aspect of your stay. We hope to welcome you back in another vacation. Best regards, Sam Basu General Manager

Atlanta, Georgia
Reviewed 22 June 2015

If you don't mind a 15 minute walk to the beach or are just there for business this is the hotel for you. It overlooks the Marina bay area. You can see all the cruise ships. It has an infinity pool and pool bar. You can have dinner in the lobby at two locations by the bar or the restaurant....

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2Thank WandaL5
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear WandaL5, Thank you for reviewing our hotel following the great experience you had with us. The information you have been thoughful enough to share with other travelers should be of great assistance to guests who might be seeking a large, well appointed hotel such as ours. I am sorry about the inconvenience you had with your meal; that is...

San Juan, Puerto Rico
Reviewed 21 June 2015

Stayed for 3 nights in this modern hotel with a spectacular infinity pool. Was upgraded and room was big, nice view, clean and friendly staff. Although hotel was sold out, staff was well prepared and very responsive to needs. Recommend it!!!

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3Thank Isoto620
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Isoto620, It's exciting to hear about your Sheraton experience. New Year's Eve is the busiest night of the year for us and we try to make sure service and quality is not compromised. I thank you for your feedback and for sharing your comments. We hope to have you back soon. Best regards, Sam Basu General Manager

Fraser, Colorado
Reviewed 18 June 2015

Located very close to the cruise ship docks, great casino, exemplary staff! We stayed in 5 hotels on our trip, this was by far the best in every category you can imagine! Food was great, early check in allowed, late check out too.

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7Thank deathstar1
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear deathstar1, It's so exciting to know about your recent Sheraton experience and how positively it compared to your experiences at other hotels. We genuinely appreciate the feedback you provide and we sincerely thank you for it. We hope that the service we provided will keep you coming back for more A++++ stays. Best regards, Sam Basu General Manager

Smyrna, Georgia
Reviewed 17 June 2015

the room was amazing - non smoking hotel. very clean and modern décor. water was always hot, rooms were cleaned in a timely manner room service was good. casino... boring but I won so, I guess. but the best place is he pool. Amazing , clean comfortable. nice people all around AGAIN NON SMOKING! that the best reason of all.

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3Thank skeewee36
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear skeewee36, We appreciate you taking the time to share your Sheraton experience with us. Our goal is always to make our guests' stay comfortable and relaxed. Our amenities as designed with our guests and visitors in mind and we're glad to know that you enjoyed all of them. If travels bring you back to San Juan, we'll be delighted...

Aibonito, Puerto Rico
Reviewed 16 June 2015

Recently, my wife and I decided to stay at the Sheraton in San Juan as a Honeymoon gift to ourselves. The hotel and facilities were fantastic. The staff, from the receptionists to the housekeepers, really made you feel comfortable to be there. We got there at 11am and we were supposed to check-in at 2pm. The receptionist said that the...

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3Thank Jonathan A
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Jonathan A, Congratulations on your wedding and thank you for choosing our hotel to celebrate such a special occasion. We are delighted to know that you and your wife enjoyed the room, the service and the amenities. Hopefully we will see you in the future for more special celebrations. Best regards, Sam Basu General Manager

Reviewed 14 June 2015 via mobile

Had a great time at this hotel, but was very impressed with the service and cuality of the food. Tried the Peruvian basa thanks to a recomendation the bartender did. His name was Jose Roque, and must thanks the chef. It was delicious

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1Thank joshuapares
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear joshuapares, Thank you for your excellent ratings of our hotel, staff and food on your most recent visit here in San Juan. We appreciate your recognition to Jose Roque and will make sure his manager is aware of it. We appreciate your feedback and we look forward to welcome you in the near future. Best regards, Sam Basu General...

Aibonito, null, Puerto Rico
Reviewed 12 June 2015 via mobile

I recently spent my honeymoon in the sheraton at San Juan, it was a fantastic experience, the room was clean, the pool had a great view. I am very happy with Victor Morales. He is a bartender at the hotel, he was always making sure our drinks were filled and gave us fantastic tips of local activities on and off...

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Helpful?
1Thank Araceli B
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Araceli B, First of all, congratulations on your honeymoon! We are thrilled you choose the hotel to celebrate your special moment. We try very hard to help honeymooners enjoy our property during this special time. Your recognition to Victor Morales is much appreciated and we'll make sure his manager is aware of it. We look forward to seeing you...

Reviewed 12 June 2015 via mobile

After we planned this vacation months ago we were so excited to get there! But then everything went out the window when we first checked in they claims a $50 hold will be placed on the credit card then we found out that it was a $150 placed on hold!! Now the nightmare begins while housekeeping came in to my...

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10Thank Keisha J
DominiqueHaacke, Front Office Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Keisha J, Thank you for your review. We are deeply concerned about your experience and I invite you to contact me directly so that we can further discuss your concerns. I can be reached at dominique.haacke@sheraton.com Cordially, Dominique Haacke

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: Puerto Rican, American, Caribbean
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Latin, American, Brazilian, Spanish
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $254 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#4 Spa Hotel in San Juan
#6 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
41 questions
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New York
over a year ago
Burlington, Vermont
San Mateo, California
over a year ago

See all questions (41)

Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good views,close to many things nice and quiet and you can not use the elevators with out a room key.so felt very safe.no worries.”
 of 5 bubbles kevb782, 7 Jan 2017 | Read review
“If you haven't already done so sign up for the SPG loyalty program”
 of 5 bubbles 274stefano, 5 Jan 2017 | Read review
“Higher floors for better view.”
 of 5 bubbles 198kevinc, 4 Jan 2017 | Read review
“Iron & ironing board a bonus If your at the end of your holiday. Breakfast rather expensive ”
 of 5 bubbles 6Fairways, 1 Jan 2017 | Read review
“A better sound proof barrier. ”
 of 5 bubbles 760kc, 28 Dec 2016 | Read review
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