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    Sheraton Puerto Rico Hotel & Casino

    200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
    1 (787) 993-3500
    Hotel website
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    Lowest prices for your stay
    2017-11-05 2017-11-06
    Traveller (839)
    Room & Suite (438)
    Pool & Beach (119)
    Overview
    • Excellent48%
    • Very good33%
    • Average12%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “infinity pool” (154 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Casino
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Sheraton Puerto Rico Hotel & Casino
    Special Offer: Breakfast for 2 included
    Hotel deals
    Deals
    Nov 5Nov 6
    |
    1 room, 2 adults, 0 children
    View all 0 deals
    Write a Review
    Reviews (2,295)
    There are newer reviews for Sheraton Puerto Rico Hotel & Casino
    See the most recent reviews
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    581 - 585 of 1,981 reviews

    Reviewed 13 May 2016 via mobile

    I booked two rooms over 5days/4nights. The rooms were what you'd expect for a 3 star hotel. There is a casino on the premises which was cool just to experience. I'm not a gambler so the room rate of 147/night was the enticement. The view...More

    Thank shutterbug1976
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 19 May 2016

    Thank you for sharing about your stay with us. I was sorry to learn that we did not meet your expectations in some areas. It seems you took full advantage of your time in the island to explore. I am glad you were able to...More

    Reviewed 12 May 2016

    The property is very nice and the rooms are great, I left my iPad in the room and the security staff led by Javier Riveria went out of their way to make sure I received it in a timely manner. Definitely stay there on your...More

    Thank akaluskar
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 19 May 2016

    Thank you for your feedback. It is very important for us that our guests needs are taken cared of even after their departure. I am very pleased to learn that Javier took the necessary steps to ensure you received you iPad. I will make sure...More

    Reviewed 8 May 2016 via mobile

    We had a pleasant four night stay in this wonderful hotel. The staff was excellent and the room service was great. It's location is wonderful. we arrived everywhere in less than 10 minutes with many restaurants around the area and many activities to do.More

    Thank jett2712
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 12 May 2016

    Thank you very much for taking the time to share about your experience. Customer service and hospitality was what our property strives to excel in, and I was very pleased to learn how much you enjoyed you stay. We look forward to welcoming you back...More

    Reviewed 8 May 2016 via mobile

    This place was a dream....from the room, service, pool, and restaurant/lounge area. Minutes away from Old San Juan and the airport. The view from our room was immaculate...the sculpture from the Convention Center is beautiful. From the restaurant downstairs I ordered the "Asopado de Pollo"...More

    Thank Saleena C
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 12 May 2016

    Thank you for taking the time to write Saleena. It was wonderful to read about how much you enjoyed your accommodations and "Asopado". We do hope to welcome you back again in the near future. Regards, Sam Basu General Manager

    Reviewed 6 May 2016

    best weekend, the hotel is excellent, service on the top level, very clean and taken care of every little detail, employees fantastic, nice, polite, large and clean rooms, perfect breakfast food, lot of choice.

    Thank lexinees
    Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 24 May 2016

    Thank you very much for sharing about your experience during your recent stay. We hope you are able to visit us again in the future. Regards, Sam Basu General Manager

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Casino and Gambling
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$182 - US$381 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Spa Hotel in San Juan
    • #5 Luxury Hotel in San Juan
    • #9 Business Hotel in San Juan
    • #9 Family Hotel in San Juan
    • #11 Romantic Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 503
    • Reservation Options
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    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Sheraton Puerto Rico Hotel San Juan ,
    • Sheraton Puerto Rico Hotel And Casino
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    Traveller (839)
    Room & Suite (438)
    Pool & Beach (119)
    Dining (59)
    Hotel & Grounds (554)
    Bathroom (38)
    Business Centre & Event Rooms (10)
    Family and Play Areas (2)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    ojaiquilter
    25 September 2017|
    Answer
    Response from papermomo | Reviewed this property |
    Best to contact the property
    0
    Votes
    Paul464
    24 September 2017|
    Answer
    Response from Suzanne D | Reviewed this property |
    Unfortunately, I do not know...
    0
    Votes
    Paul464
    21 September 2017|
    AnswerShow all 3 answers
    Response from JanePB | Reviewed this property |
    Maria caused massive damage to the entire island. Current estimates suggest the island might be without power for up to 6 months. Having seen first hand the damage Irma did to St Martin, I would say it will be many... More
    0
    Votes
    Room Tips
    "We had a room overlooking the pool and bay. Very relaxing"
    Read review
    "The room was great just had a small problem with the bed it was to hard for me since I had back surgery and..."
    Read review
    "Great workout room, get their early"
    Read review
    "Room on the 4th floor to be at the same level as the pool"
    Read review
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