We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Puerto Rico Hotel & Casino

2,366 reviews
Save
Traveller (847)
Room & Suite (481)
Pool & Beach (124)
Other hotels you may like
See all
Nearby Hotels
Overview
  • Excellent49%
  • Very good32%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“convention center”(343 reviews)
“infinity pool”(154 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Sheraton Puerto Rico Hotel & Casino
Hotel deals
Other hotels you may like
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null}
Reviews (2,366)Write a Review
There are newer reviews for Sheraton Puerto Rico Hotel & Casino
See the most recent reviews
Filter reviews
2,040 results
Traveller rating
930
674
265
91
80
Traveller type
Time of year
LanguageEnglish
More languages
930
674
265
91
80
Show reviews that mention
All reviewsconvention centerchoices restaurantinfinity poolthe club loungetexas de brazilpuerto ricoold san juannice hotelsushi barcruise shipacross the streetlobby barcab ridepre cruiserental carcondado areaficus
FilterEnglish
Updating list...
591 - 595 of 2,040 reviews
Reviewed 13 July 2016 via mobile

We loved our stay at the Sheraton Puerto Rico hotel and casino. The hotel is well situated and convenient to Condado beach and old San Juan via car. The most notable are the staff at this property, they were exceptional. Carlos and Mariselle at the...More

Thank weseetheworld5
Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 16 July 2016

It was very gratifying to read how our staff ensured your stay was memorable. Thank you for taking the time to share your experience and we look forward to being of service again in the future. Regards, Sam Basu General Manager

Reviewed 13 July 2016

Really good Casino with poker every night and other table games. Very nice pool area and great convention halls. Close to the Old city haunts and friendly personnel. Beautiful rooms and good service. Internet access.

Thank karen18169
Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 16 July 2016

Thank you very much for your feedback Karen. We look forward to welcoming you back on your future travels. Regards, Sam Basu General Manager

Reviewed 9 July 2016 via mobile

I would like to comment on the excellent service I received while dining solo at the Choices restaurant,speciallt my server Gaby.It was late at night and I dod not want to eat something so heavy so he suggested the Bibb salad which was spectacular.He made...More

1  Thank DOMINGO P
Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 18 July 2016

Thank you very much for sharing about your experience. I was very pleased to read how well taken cared of you were by Gaby. He is definitely a valuable asset to our team. I will make sure to share your gratifying words with the team....More

Reviewed 7 July 2016

We stayed in this Sheraton with another couple on vacation in Puerto Rico for a week, and what can I say, almost everything went wrong! Service - This was the highlight of our trip. One night my girlfriend wanted a quick bite to eat so...More

1  Thank fardad89
Reviewed 5 July 2016

I stayed at this hotel for one day and honestly... I wish I could've stayed longer!! Room was nice and clean. I had breakfast at Choices and loved it!! Eric at the omelette station was absolutely amazing!! Great personality and outstanding service. I also enjoyed...More

Thank revalc3
Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 18 July 2016

Customer service is our first priority, and to read how well taken cared of you were throughout your stay is extremely gratifying. Thank you for taking the time to write your feedback and we look forward to being of service again soon. Regards, Sam Basu...More

View more reviews
PreviousNext
1117118119120121408
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Casino and Gambling
Spa
Hot Tub
Outdoor pool
Details
Price range
US$265 - US$430 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in San Juan
#4 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$265 - US$430 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in San Juan
#4 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (847)
Room & Suite (481)
Pool & Beach (124)
Dining (57)
Amenities (76)
Business Centre & Event Rooms (11)
Family and Play Areas (2)
Questions & Answers
Ask a question
ojaiquilter
25 September 2017|
Answer
Response from Ron P | Reviewed this property |
Best to contact the property
0
Votes
Paul464
24 September 2017|
Answer
Response from Suzanne D | Reviewed this property |
Unfortunately, I do not know...
0
Votes
Paul464
21 September 2017|
AnswerShow all 11 answers
Response from ruizespada | Reviewed this property |
The hotel, as well as the airport, are fully operational. Sorry for the delay.
0
Votes
PreviousNext
12345625
Room Tips
"Eas included in the package"
Read review
"Old San Juan is best view."
Read review
"Harbour views, which overlook the pool, are our favourite."
Read review
"Try to get a room facing the convention center"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing