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Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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2,036 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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Showing 1,748: English reviews
San Juan, Puerto Rico
Reviewed 21 July 2015 via mobile

Haden amazing time at the Sheraton. From the check in, the amazing customer service at the Pool. Thanks to this Lady who was very thoughtful in recommending us the restaurant at the Hotel. Thanks Miss Lizbeth!!! Will definitely come back & recommend...

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Helpful?
2Thank Cynthia N
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear cindyleepr, Thanks so much for your review. We're so excited to know that you had an amazing time with us. We all try our very best to create a total , relax environment for our guests. Your recognition to Lizbeth is very appreciated and I'll make sure his manager is aware of it. Thank you again, and we look...

Reviewed 16 July 2015

I went to Puerto Rico with a group of girls. We had a blast and the hotel was perfect for us. The Rooms are typical for a Sheraton the Casino isn't anything special but its there if you want to use it. I loved the pool, its perfect and overlooks Old San Juan. It's not in walking distance of anything...

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3Thank Slw07c
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Slw07c, We are delighted to know that you loved our infinity pool. This is the most commented amenity we have and the one our guests love the most. Please give us the joy to welcome you again in a future occasion. Best regards, Sam Basu General Manager

Nashua, New Hampshire
Reviewed 15 July 2015

This hotel is only 5-10 minutes from Old San Juan. The service was great and the rooms kept clean. I went on a family vacation (myself, my boyfriend, and 7 year old son at the time) and stayed for a week and visited various locations around the area.This hotel is kid friendly and my most favorite part of the hotel...

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6Thank PrzGrl123
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear JessicaCo113, Thank you for writing such a comprehensive, well thought out review of our property. You and your family certainly enjoyed so much your stay last year, that made you wanted to come back! We all will be here looking forward to welcoming you back for another relaxed stay. Best regards, Sam Basu General Manager

Manhattan, Kansas
Reviewed 15 July 2015

I stayed at the hotel for several days as part of a business trip. This is a great location when in the area on business. Rooms were, lobby, bar and restaurant were nice, and the pool area (particularly the bar) are great! The meeting rooms were high quality, the AV company was great, the food was awesome, and the staff...

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Helpful?
3Thank Tony B
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Tony B, It's great to know you liked our hotel while staying during on business trip. We're glad to know that you enjoyed the entire experience. I am sorry to hear about the inconvenience when there were no towels available in the pool deck area. We are aware of the situation and we're working on avoiding this to happen...

Reviewed 13 July 2015 via mobile

From the beggining to the end of our stay, I have nothing but compliments to this hotel. Our check in was a bit chaotic due to a basketball tournament as well as water rationing in Puerto Rico. However, we understood the circumstances and we're patient with the staff. Everyone was very friendly and helpful. Though our room wasn't ready, they...

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3Thank Felipe C
New York
Reviewed 11 July 2015

Nice hotel, but a bunch of clerical errors which I will get to, but let's talk about the good first. Very clean hotel, nice staff overall. I almost felt like housekeeping was just as nice as everyone else, usually, they don't socialize with you as much, but it's different here. Our room was spacious and very clean. Check out pictures...

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8Thank Emmanuel U
Reviewed 10 July 2015 via mobile

It's a decent location, easy walk to Condado Beach and a quick bus ride to old San Juan and the Forts. The staff was so helpful to show us around, one girl was off the clock and she took the bus with us and walked us to a restaurant! My favorite part about the hotel though was definitely the infinity...

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4Thank Christopher W
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Christopher W, Thanks for your review. We are excited to know that our location, our staff and the infinity pool made your stay more enjoyable. Our staff genuinely takes pride on their jobs and they go above and beyond to make sure our guests and visitors feel comfortable. We appreciate your review and look forward to welcome you in...

Batavia, Illinois, United States
Reviewed 10 July 2015

Gosh, what do you say about the best hotel you've ever stayed at? Gorgeous view, stunning rooms, balconies, a casino, fabulous bar, great food? Tons of restaurant options right outside the hotel, right across from Old San Juan. This hotel is fantastic, it makes up for not being right on the beach.

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3Thank Liz H
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Liz H, Your review is very inspiring to us. Thank you for sharing. The details you provide and thoughtfulnes make us even more proud of our hotel. It will be our joy to have you back in the near future. Best regards, Sam Basu General Manager

Whitby, Canada
Reviewed 9 July 2015

Stayed one night after leaving cruise ship.This hotel was amazing. There is a Brazilian restruant on site. This place was top notch. Also there is casino in this hotel and you actually win a little.locals come here for the food and casino. Pool area is beautifull . The pool looks like it is going to drop at the side of...

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2Thank donna b
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear donna b, It is a delight to read your review. We appreciate your time for sharing your Sheraton experience with future guests. We're glad to know that we our amenities were of your satisfaction. Next time you visit San Juan, please remember that you have a home away from home with us. Best regards, Sam Basu General Manager

Boston, Massachusetts
Reviewed 8 July 2015

The view of my room was not the best and the hotel was just far from everything. The staff were nice and very willing to help but the food was not authentic witch is really a thumbs down for me. There was an amazing view from the pool. Drink were too expensive. There is condado beach and maybe about 25...

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1Thank NicteT
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Nicte T, Thank you so much for sharing your recent experience at our hotel. I am sorry to hear that you had few discomforts during your time with us as we expect our guests to enjoy their time away from home . On a positive note, we're glad our associates were nice and willing to assist. We try hard...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $228 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
49 questions
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New York
over a year ago
Portland, Oregon
Burlington, Vermont

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Add a minibar to the room.”
 of 5 bubbles michaelhwolf, 24 Mar 2017 | Read review
“Ask for rooms on convention center or water side.”
 of 5 bubbles dchefMontreal, 20 Mar 2017 | Read review
“Rooms on the 4th floor can open up right to the pool”
 of 5 bubbles fricknfrack85, 13 Mar 2017 | Read review
“Clean and modern”
 of 5 bubbles michkidwell, 5 Mar 2017 | Read review
“Excellent.”
 of 5 bubbles luzgc, 1 Mar 2017 | Read review
5 of 5