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Hotel El Convento

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Hotel El Convento
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2,644 Reviews from our TripAdvisor Community

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Showing 2,487: English reviews
South Carolina
Reviewed 4 April 2013

Stayed here in September of 2012. After four days on Vieques and a couple of days in Rio Grande we spent our last night at the El Convento. We arrived early and were unexpectedly upgraded to the Vanderbilt Suite. After checking in we went on a walking tour of Old San Juan. The El Convento is a GREAT hotel. This...

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1Thank Palmetto14
Chandler, Arizona
Reviewed 3 April 2013

We stayed in Hotel El Convento one night before our cruise and it was a lovely charming hotel, in a great location. Our room was on the second floor in the back, so no view, but quiet and quaint. It had really cool high ceilings, a comfortable bed (queen only, no kings that I could find), a modernized bathroom (although...

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1Thank babsyaz
Maryland
Reviewed 3 April 2013

We stayed at the El Convento for 3 nights and found it to be a great location and very charming if a bit on the pricey side. Our room (2 double beds) was lovely, if not huge, and faced the square in from of the cathedral. There was some street noise, though a couple of guitar players were sweet. The...

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1Thank 57_Mercator
Reviewed 2 April 2013 via mobile

We had a great stay here for one day only. We called 5 days beforehand and they had one room open for us. The staff was extremely nice and the rooms were very clean. The location was perfect, right in the heart of Old San Juan and a walk away from anything. The price is a bit costly but well...

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2Thank Keely7jones
Pembroke, Massachusetts
Reviewed 2 April 2013

After many stays there we still love this charming small hotel.. The rooms are on the smaller side as one might expect in a former convent but are comfortable They are decorated with antique style furniture with comfortable beds. The housekeeping is imaculate. The staff is most polite and accomodating and several now remember us.especially Chuy who has been renamed...

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1Thank ByronW6
Virginia
Reviewed 31 March 2013

Very expensive, not high quality restaurants, checkin. Rooms OK, view OK. Restaurant manager took our order with no notes and the results reflected this, order was wrong. Meal comped but I'd rather have had the order right. Checkin was constantly overwhelmed. Staff felt inexperienced and immature.

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11Thank Tim B
EROSA, General Manager at Hotel El Convento, responded to this review

Dear Mr. Tim B., I was surprised to read your comments regarding your stay. In an effort to ensure that we constantly improve in every area, I shared your trip advisor post with our restaurant manager and guest services staff but no one recalls giving a comp meal at Patio del Níspero as a result of an inconvenience. I also...

Sioux City, Iowa
Reviewed 31 March 2013

El Convento is located in an ideal spot in Old San Juan. My husband and I stayed for 6 nights and we were able to easily access restaurants, shops, and attractions. We enjoyed the complimentary water and coffee each day. We knew the pool was small but we enjoyed relaxing by it and watching the people in the street. We...

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1Thank Brenda51104
New Hope, PA
Reviewed 31 March 2013

This was our second stay at the Hotel El Convento and it certainly won't be our last. We had a lovely, comfortable room on the 4th floor which overlooked the bay. The deck with the wading pool was just steps away. We enjoyed getting a cup of complimentary coffee on the 3rd floor and spending the morning on the deck,...

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1Thank NewHoper
Reviewed 30 March 2013

Spent 5 nights there with our two teens (two rooms), and found the building and the staff to be superior. Great location, property is operated with pride and professionalism. Old San Juan is an entirely different place from the last time we were there (1995). It is fun, safe, charming and loveably quirky. El Convento is perfectly located to enjoy...

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3Thank Jeff A
Philadelphia, Pennsylvania
Reviewed 30 March 2013

El Convento manages to put a luxury feel in to a charmingly decorated and wonderfully maintained old former convent building. The staff is extremely accomodating and friendly. The rooms are clean, modern and beautifully appointed. The extras (complimentary coffee, teas, fruit all day and a wine bar every evening, cold water replaced 2X daily in your room) are all welcoming...

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3Thank Margaret B

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
El Picoteo de Tapas y Paellas
El Picoteo de Tapas y Paellas
Cuisines: Latin, Spanish, Puerto Rican, Mediterranean
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other. ... more   less 

Additional Information about Hotel El Convento

Address: 100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $260 - $559 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel El Convento 4.5*
Number of rooms: 58
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Also Known As:
El Convento San Juan
Hotel Style:
#1 Business Hotel in San Juan
#1 Romantic Hotel in San Juan
#1 Family Hotel in San Juan
#2 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel El Convento staff and other travellers.
51 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 5th floor "queen vista" style room - nice view of the harbor!”
Z7538JSbeths, 21 Apr 2017 | Read review
“Ask for an outside looking room.”
charlesbm2016, 15 Apr 2017 | Read review
“Tell them if you need accessible room.”
BBCC85, 14 Apr 2017 | Read review
“Higher floors are a little quieter (first floor has restaurants with music). Choose a room with a view!”
, 12 Apr 2017 | Read review
“check the hotel website to view the rooms”
michaelsS1325NW, 10 Apr 2017 | Read review
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