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Caribe Hilton San Juan

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#19 of 46 Hotels in San Juan
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1 room 2 adults 0 children
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Caribe Hilton San Juan
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6,559 Reviews from our TripAdvisor Community

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midlands
Reviewed yesterday NEW

I stayed here for a week on business and we held a very large conference there too. The rooms were ok however this is a huge, impersonal hotel. It's nice to be right on the beach but I would just say it was average. Breakfast was really good but I wouldn't rate the food we had for the conference and...

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Helpful?
Thank lotsofholsMidlands
HOTEL’S FAVOURITE REVIEW
Reviewed 3 December 2016 via mobile

The hotel is a classic in Old San Juan. It has a great location at the entrance of old San Juan and is near Condado and Miramar area. This hotel has spectacular views and great amenities. They provide an excellent service.

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4Thank Andres G
About Hotel's Favourite Review
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Andres G, We appreciate your pleasant review. We are pleased to hear that your expectations were exceeded in every way with our excellent services, great location and amenities and spectacular views. It sounds as though you also had the chance to explore the local areas around Condado and Miramar. We are already looking forward to your return

New York City, New York
Reviewed yesterday NEW

Xayanna at the hotel health club, was very awesome with kids. She taught the kids main words/ sayings you need to know in Spanish to "survive". She is very patient with the kids that weren't listening that well. She is also very cool to hang out with for the kids.

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Helpful?
Thank roosterfor6
Texas
Reviewed 2 days ago NEW

Stayed here for one night for business. I really dislike leaving negative reviews, but have to be honest. Here's the good: The lobby and staff are great! Lobby and upstairs conference floor looks as it's been recently modernized. Every service attendant was very accommodating and helpful. We LOVED Hiram at the outdoor pool bar- BEST drinks ever! We added the...

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2Thank jujuscorner
Reviewed 2 days ago NEWvia mobile

The caribe Hilton San Juan is a lovely hotel. everything is bright and clean. the rooms are lovely and the grounds are marvelous. The staff is both helpful and courteous especially Marcos at the front desk Would definitely stay at this hotel again but I always find the Hilton chain a cut above

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Thank Christine D
Reviewed 2 days ago NEWvia mobile

Amazingly friendly and accommodating...!!! Very attentive and willing to go the extra mile...bartenders were joyful and got the chef at Atlántico Pool Bar to smile..!!! Silvestre Ramos, Security, was awesome..!!!

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Helpful?
Thank Juanita G
Shoreham, NY.
Reviewed 4 days ago NEW

Had a great stay. Johann at the front desk set us up with a great room in the main building, over looking the beach. All the staff were very friendly. The grounds are really kept clean and neat. I'm a diamond member so I get a credit toward breakfast, found the buffet to be the better of the 3 choices....

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Helpful?
Thank BrianShoreham_NY_
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Brian S, We appreciate your pleasant review. It is pleasing to know you enjoy many aspects of our hotel including our private beach, tight security, great pools, clean and neat grounds, restaurants in the hotel or within walking distance. We appreciate your recognition of our team member Johann, and will share your kind words with her. We are already...

San Juan, Puerto Rico
Reviewed 5 days ago NEW

Caribe Hilton is always a safe bet. Location is just right and the amenities of restaurants and sport are all top notch. The beach and pool are great for an end of day relax time. Old San Juan is walking distance.

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1Thank kitbenavent
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Thank you for sharing your experience. It is pleasing to provide you with a safe bet, top notch restaurants, right location, great beach and pool and most importantly, relaxation time. It would be a pleasure to welcome you back for another quality experience someday soon.

Reviewed 5 days ago NEW

Hotel is beautiful, family friendly, pool is phenomenal! Staff is great and helful! You can see that lots of money is spent on the appearance of the hotel. I feel money should be spent on the upkeep of the rooms. The rooms are clean you can see they could use some paint and update the plumbing. Water pressure is horrible.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Kim S
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Kim S, Thank you for sharing your experience. It is delight to know you like many aspects of our hotel including our beautiful property, phenomenal pool, great and helpful team members service. We sincerely appreciate your feedback and we’re very sorry you were unpleasant with our room and bathroom. Our Executive Team is reviewing your comments to ensure they...

Houston, Texas
Reviewed 6 days ago NEW

Great potential but needs major update! Lovely outdoor area. Rooms are old style and ugly. Food servers inattentive. Broken elevator the whole time we were there. 20 floors sharing 1 elevator! Room service ordered and never came after 1.25 hours.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 861holliec
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Thank you for sharing your experience. We understand from your review that we came short of delivering what our guests are accustomed to expect from us. We aim to deliver great service and a memorable experience. Your comments help us understand where we need to improve. Once again, thank you for your feedback and we hope you give us the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Caribe Hilton, the ultimate beachfront hotel in San Juan, is set on an exclusive peninsula made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and the closest resort to Old San Juan area. ... more   less 

Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00907-1052, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $244 - $635 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Hotels.com and Jetsetter so you can book your Caribe Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel
Hotel Style:
#2 Green Hotel in San Juan
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#9 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Caribe Hilton San Juan staff and other travellers.
181 questions
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New Orleans, Louisiana
Commack, New York

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Questions? Get answers from Caribe Hilton San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room on the 9th floor”
 of 5 bubbles roosterfor6, 26 Feb 2017 | Read review
“Main tower west side have veiws of the beach and pool.”
 of 5 bubbles BrianShoreham_NY_, 23 Feb 2017 | Read review
“Good destination for business travel as well a weekend escapade with your significant other.”
 of 5 bubbles kitbenavent, 22 Feb 2017 | Read review
“I am told that rooms in the main building are better than in "The Tower". Not sure about this as both rooms we had were in the main building”
 of 5 bubbles ntimms, 20 Feb 2017 | Read review
“My room was on the 10th floor ocean side near the elevator. Spectacular views.”
 of 5 bubbles CeliaB824, 17 Feb 2017 | Read review
5 of 5