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The Condado Plaza Hilton

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4,551 Reviews from our TripAdvisor Community

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Showing 4,253: English reviews
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Washington, District of Columbia, United States
Reviewed today NEWvia mobile

We stayed at the Hilton Condado Plaza on our way to St. Barths. Convenient location, close to the airport. Some shops including CVS nearby. Hotel was big and our room was good sized. Great ocean view. Pool area was large with a really nice salt water pool. Had a good breakfast and left. Only problem was that we were charged...

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Helpful?
Thank Patty W
Traverse City, Michigan
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

We have now made this hotel our go-to when cruising. We stayed two nights before and three days after our cruise. We love the proximity to dining, casinos, Old San Juan etc. The pool area is beautiful--you are a choice of beach (which is public), pool with pool bar (chlorinated) or the pool closer to ocean (salt water)--the options are...

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7Thank diamondbabydoll
About Hotel's Favourite Review
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Hi diamondbabydoll, Thank you for taking the time to write a review. How exciting is that you made our hotel you're go to when going on a cruise and that you love it. I definitely agree with you; our hotel does offer great facilities and an awesome location! Near to everything. We truly hope to have you back soon! Warmest...

Boston, Massachusetts
Reviewed yesterday NEWvia mobile

We visited this hotel on the recommendation of our hotel concierge when we wanted to snorkel and water was too rough near us. They have a nice little lagoon and kids reported snorkeling was decent. The each had no shade, uncomfortable seating and Lots of rocks at the waters edge. Bring water shoes. But it's safe for kids when the...

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Thank urgeforgoing
Miamk
Reviewed 2 days ago NEW

Not a place where I would return to. You don't get what you pay for. The bed gave us back issues everyday. The view from inside the room was horrible due to the film on the windows. The pool area filled with non guest.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Brivera281
Reviewed 2 days ago NEW

My birthday celebration with seven of my friends was a very bad experience . One of my friends left with a broken toe and swollen ankle and is in a cast cause of the hotel negligence of not putting a carpet directly in front of the door to the beach area and pool area.My other friend cried at least twice...

Review collected in partnership with Hilton Hotels & Resorts
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Thank victoriaf581
Bristol, Virginia
Reviewed 3 days ago NEWvia mobile

WIFI is almost non-existent here. It's always "being repaired" or they will inform the executive staff of the problem, been that way here for a long, long time...It will never be repaired. Don't think this hilton cares.

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Helpful?
Thank Bug293
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Hi Bug293, Thank you for taking the time to write a review. I sincerely apologize for the internet inconvenience you experience. I would like to investigate further and it would be of great help if you can contact me with your reservation information to discuss. Your satisfaction is of the utmost importance to us and we thank you for giving...

Concord, New Hampshire
Reviewed 3 days ago NEW

The Condado has great amenities ans is well kept. Great views,pools, beaches and food services. It is close to other attractions such as forgo de chop. The front desk staff need an attitude adjustment but everything else was great.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank B5230VOmichelea
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Hi B5230VOmichaelea, Thank you for taking the time to write a review. I'm thrilled to know you had a wonderful three day stay in our property. I do appreciate you letting us know your feedback about our front desk personnel. Please know I've shared it with our Front Office Director to ensure this is investigated. Thank you for choosing us!...

Newark
Reviewed 4 days ago NEW

My wife and I recently celebrated our anniversary in San Juan and stayed at the Condado Plaza. Although the property is older it is well maintained, very clean and ideally located. From the time we booked our stay and throughout our stay the staff at the Condado Plaza exceeded our expectations. The view from our ocean front room was phenomenal...

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Helpful?
1Thank mariniac
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Hi Mr. Marini! Thank you for taking the time to write a review. I'm so happy you had a wonderful stay and anniversary celebration. It was a pleasure to assist you and met you in person. I greatly appreciate your kind words about our property. You and your family are more than welcomed whenever you decide to come back to...

Reviewed 5 days ago NEW

I had a terrible time with the staff. They messed up the booking, misquoted prices, and more. I left 4 days ago, and I'm still trying to deal with their TERRIBLE customer service. Recently, They charged my account $323 when they were supposed to credit it, and I still can't get anyone on the phone to fix it.

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Helpful?
Thank Savannah S
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Hi Savannah S, Thank you for taking the time to write a review. I'm very sorry with the disappointing experience you've had. I understand that one of our managers is already working this with you but if you feel you need more assistance, please contact me and I will gladly help with whatever you may need. Please know this is...

Reviewed 5 days ago NEWvia mobile

The hotel needs to be updated. Staff was friendly and location is good. Nice having Starbucks, Denys and other restaurants within hotel. The beach and pools are nice with many extras. The gym was good for a hotel. Only the lower rating because hotel needs updating. Overall the value was good but the property.

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Helpful?
2Thank Paul R
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Hi Paul R, Thank you for taking the time to write a review. We're glad to know you enjoyed our services and facilities. We do appreciate your feedback and please with know I've shared it with our Executive Committee. Thank you for giving us the opportunity to be of service. We look forward to have you back in a non...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $205 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Despegar.com, Hotels.com, Expedia and Hilton Hotels Direct so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
159 questions
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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a corner room as high as you can in the ocean tower to experience an amazing view of pools, beach, ocean waves, and city skyline.”
 of 5 bubbles drosene1, 22 Mar 2017 | Read review
“The ocean view is amazing! High floor rooms are better”
 of 5 bubbles RayNJanetViel, 12 Mar 2017 | Read review
“All rooms have a balcony and various views, however, we chose the water view over the city view, for a few dollars more.”
 of 5 bubbles 256gusp, 10 Mar 2017 | Read review
“Corner suites are the way to go.”
 of 5 bubbles JasonH318, 10 Mar 2017 | Read review
“Ocean views are the best".”
 of 5 bubbles Genuine516, 6 Mar 2017 | Read review
5 of 5