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The Condado Plaza Hilton

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4,412 Reviews from our TripAdvisor Community

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Showing 4,125: English reviews
Piscataway, New Jersey
Reviewed 26 November 2014

I went to this hotel in earlier March with a group of friends and it was a great stay. We took advantage of their Denny's (across the street from the hotel) and their happy hour specials. The drinks were really cheap and strong. The room was really spacious and the balcony had an amazing view of the water. I was...

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Helpful?
1Thank MissNana8286
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear MissNana8286, Thank you for sharing your feedback. Just be reading your review, I can tell you had a great time with us! Being able to try our slide with your friends and exploring our beautiful Old San Juan; tasting Puerto Rican food and assisting to Señor Frogs. Wow! It definitely sound like a wonderful girls getaway. Thank you for...

Orlando, Puerto Rico
Reviewed 25 November 2014

I have the opportunity to stay in this hotel in the pass, but is the first time that I use for business, and was an excellent experience. The service of all the staff was very nice and comfortable. I recommended the hotel for a business travel, and for families that are looking for a wonderful stay in Puerto Rico.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Fernando A
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Fernando A, Thank you for sharing your feedback with us. I greatly appreciate you recommending us for business and family travel; makes me so happy to know that you enjoyed staying with us. Thank you for choosing us to be at your service. If you have an opportunity to stay with us again, please feel free to contact me...

Montreal, Canada
Reviewed 25 November 2014

Property is in need of renovations. We were there over 20 years ago and we loved it. Terrible condition especially the rooms, very noisy. Staff is very helpful. Property is very well located. That's the main reason we returned, but were very disappointed with the condition of the property.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Joanne P
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Joanne P, Thank you for taking the time to write a review. I appreciate the kind comments about our staff and services. I do apologize for the room inconveniences you encountered. Your feedback is really important to us. We take your comments into consideration as we work with the maintenance and housekeeping teams to ensure these issues are investigated....

Reviewed 22 November 2014

I came to the property because it was an overflow hotel for my conference. It has a beautiful site for enjoying the water of the ocean and the lagoon. Getting in quite late on the first night, the only choice for food was a cafe. Not many healthy choices, but very courteous and helpful staff. The rest of the time...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 326joanneg
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Saludos 326joanneg, Thank you for sharing your feedback. I agree with you on our views. they're beautiful! We are the only hotel that is located between the Atlantic Ocean and the Condado Lagoon; these is one of the reasons that makes us unique. I'm happy to know that you enjoyed staying with us. If travel brings you back, please feel...

san juan, Puerto Rico
Reviewed 20 November 2014

This is a very nice hotel with modern decoration. The location is good to take a walk and do shopping, among others. It have with very different amenities and the employees are so professional with the people.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank Marisel Q
Carolina P, Guest at The Condado Plaza Hilton, responded to this review

Dear Marisel Q, Thank you for taking the time to write a review. I'm glad to know that you enjoyed our amenities and services. We hope you stay with us again in a near future. Please feel free to contact me for future reservations. I can be reached at Carolina.padin@hilton.com Kind regards, Carolina

Atlanta, Georgia
Reviewed 20 November 2014

Overall the hotel was okay. The staff was pretty friendly and nice. The hotel looked much nicer online than on person. I had two rooms one was really nice and clean and smelled good. The other was on a differently floor and it pretty much smelled like mold my entire stay. It felt damp, not that anything was wet but...

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Helpful?
4Thank Nataya H
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Nataya1280, Thank you for sharing your feedback with us. I'm sorry for the trouble you encountered with your second room. Guest feedback is extremely important to us, as we strive for excellence every day. Since I'm always disposed to clarify any doubts, I would like to explain the incidentals charge. Our incidentals charge is $50 per night per room;...

Baltimore, Maryland
Reviewed 20 November 2014

Perfect place for a week's stay for my conference-turned-vacation trip! The staff were all really friendly and helpful with any questions I had about the hotel or San Juan in general. Jesus in the casino was particularly amiable and he chatted with me at length about the local nightlife and other common interests which made me feel quite at home....

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Helpful?
3Thank Megan A
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Megan A, Thank you for sharing your feedback with us. You're so right; the big hammocks overlooking the ocean it's a most! One can get so relaxed by hearing the sound of the waves splashing the rocks. I personally love it. Thank you for mentioning Jesus and Angel on your review, I will be letting them know your feedback;...

Champaign, Illinois
Reviewed 19 November 2014

I just returned from a 5 night stay at the Condado Plaza. We stayed in room 367 which was a king room. It was much smaller than I expected and the bathroom was tiny. That said, my husband and I had everything we needed and really enjoyed our stay there. We loved the main pools and rented snorkeling equipment from...

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Helpful?
2Thank Clyde1959
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Clyde1959, Thank you for sharing your feedback with us. I'm sure you loved the snorkeling at our beach, it's so fun! It's the perfect adventure for family and friends. It's great to know that you like our pools, casino and staff service. We hope to have you back soon with us! Please don't hesitate to contact me for future...

Miami, Florida
Reviewed 19 November 2014

The pool & location were excellent. The hotel building was slightly old. The casino was adequate. The indoor bartenders were great. There is no spa in the hotel. If I come back to San Juan, I would consider this hotel again.

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Helpful?
3Thank Danny B
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Saludos Dbierman13 Thank you for writing about your recent stay. It's great to know that you enjoyed our pool, location and services. I completely agree with you with our pools and location being excellent; since one of our pools is the only salt water pool in the island. Also, you can find restaurants, bars, beaches and luxurious stores such as...

Gilbert, Arizona
Reviewed 19 November 2014

This hotel really did have it's act together. The room was nice and all of the amenities in the hotel were first class! It was good having a Dennys in the hotel for a quick, predictable breakfast. The fitness club was outstanding, the beach area and pools were super! Would go back there again and again! Wish they didn't charge...

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Helpful?
2Thank Bruce K
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Bruce K, Thank you for writing a review of our property. I'm so happy to know that your enjoyed our amenities and services and that you would come back again and again. If travel brings you back, please feel free to contact me for future reservations. You may reach me at Carolina.padin@hilton.com All the best, Carolina

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $216 - $444 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, TripOnline SA, Expedia, Hotels.com and Travelocity so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try out Ropa Vieja restaurant located close to the hotel! Excellent food and service!”
 of 5 bubbles IamSamFlorida, 18 Jan 2017 | Read review
“Laguna side is quieter than street and less windblown than ocean side of other tower”
 of 5 bubbles 123FreqTraveler123, 7 Jan 2017 | Read review
“If you don't have an ocean view, you have the view of another building, not pretty.”
 of 5 bubbles Pailin9, 4 Jan 2017 | Read review
“Request west end of hotel closer to single elevator that goes to the pool.”
 of 5 bubbles Baltimorewonderlust, 31 Dec 2016 | Read review
“4th floor ocean view (not too low, not too high.)”
 of 5 bubbles 611nikkie, 21 Dec 2016 | Read review
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