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The Condado Plaza Hilton

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The Condado Plaza Hilton
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4,325 Reviews from our TripAdvisor Community

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Showing 4,047: English reviews
Henderson, Nevada
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 October 2014

Overall the Condado Plaza Hilton was a nice place to stay, was very impressed with the interior of the lobby and the amenities they provided. The rooms were quite small but the balcony made it worth it (and was great viewing for our cruise ship!) and the beds were pretty comfy. Those bathrooms though! The door just slides over the... More 

Helpful?
1 Thank thestagemama
Level Contributor
104 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 2 October 2014

We only stayed one night because we were cruising the next day. But from what I can tell this was a really nice place. We stayed in a family room which I thought would be a two bedroom. But their idea of a two bedroom was twin beds right when you open the door. With kids sure this room is... More 

Helpful?
1 Thank Tarra A
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Tarra A, Thank you for taking your time to review our property. I apologize for the inconvenience that you had with your room. Your feedback is taken very seriously and we will address the issue. For your next stay, feel free to contact me for reservations. Sincerely, Carolina Padin De Mello carolina.padin@outlook.com More 

Kirke Hyllinge, Denmark
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 October 2014

We stayed in a Sea View superior room, and what a view. Very nice hotel, nice room, nice staff, and a stunning view. Close to city, 10 minutes to cruise terminal and 20 minutes to airport. We will definitely stay at that hotel again next time.

Helpful?
Thank Rabalderslev
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Rabalderslev, Thank you for taking the time to write your feedback. I'm very glad to read that you had a great a stay. We greatly appreciate the opportunity you provided us to be of service. If travel brings you back to our beautiful Condado Plaza Hilton, feel free to contact me for reservations. I can be reached at carolina.padin@outlook.com... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 October 2014 via mobile

This hotel stay was during my 30th birthday, and they definitely took care of me! Thank you staff inside the Pikayo!!! They have 2 very nice places to eat, a casino, pool, small beach area, and the employees are so nice! I'm definitely staying here every time I return to this city!

Helpful?
Thank kobracmh1984
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear kobracmh1984, Thank you for sharing your feedback with us. I’m so glad to know that you had a wonderful birthday at our property and you enjoyed our services and facilities. If travel brings you back to our city, don’t hesitate to contact me for reservations. Carolina Padin De Mello carolina.padin@outlook.com More 

Hollywood, Florida
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 October 2014 via mobile

This Hotel never ceases to amaze me. I am having my wedding here May 2015. The staff is so amazing and accommodating everyone always wearing a smile and is always eager to help. Me & My family visited during a political convention and the hotel was rather busy, but Carol in Guest Services is so lovely and amazing upgraded us... More 

Helpful?
Thank SCollins517
Management response:

Dear SCollins517, I appreciate you taking the time to write a review of our property. Thank you for writing such kind comments and for the room suggestions you provided. Our staff constantly works as a team, so we can deliver the exceptional customer service every guest deserves. If travel brings you back to Puerto Rico, please contact me for reservations.... More 

Oregon
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 October 2014

I 'grew up' in this hotel as this was my grandmother's favorite hotel during my childhood. I have very fond memories of it. I love the renovations but the main attraction is the view...I was highly disappointed to see $5 plastic chairs in the balconies; not only are they uncomfortable but not up to par with the "Hilton experience". I... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank jakesterOR
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear jakesterOR, Thank you for sharing your feedback with us. Also, I want to thank you about your kind comments of our renovation; and you're right about our views, it's the main attraction. My apologies for the inconveniences you experienced with the chair and corridor noise. I would like to explain the plastic chairs detail, they're temporary meanwhile the new... More 

Valdosta, Georgia
Level Contributor
173 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 29 September 2014

The wife and I dropped in here off of a Priceline deal for one night pre-cruise last week. There wasn't much to see after dark, but the hotel is on an island in old San Juan. There is a lagoon as well as oceanfront view. We were on the 8th floor and were able to see water on every side.... More 

Helpful?
1 Thank kbroski42
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear KBFam2011, I’m glad to know that you enjoyed our property and services. Hope to have you come back soon to enjoy more of our amenities. For your next stay, feel free to contact me for reservations. Sincerely, Carolina Padin De Mello carolina.padin@outlook.com More 

Atlanta
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 September 2014 via mobile

Stayed here one night. Reserved three rooms. We were allowed to check in early which was great! Front desk service was excellent We had city view rooms, we could see the ocean as well from our room. My mom had a issue with the refrigerator in her room leaking and my husband got stuck in the elevator on checkout day.... More 

Helpful?
2 Thank teresa g
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Teresa g, Thank you for writing a review for our property. I’m delighted to know that you enjoyed our services. Also, I apologize for the inconveniences you experienced. I will be looking forward to having you again with us. Please contact me for reservations. Warmly, Carolina Padin De Mello carolina.padin@outlook.com More 

Miami Beach, Florida
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 September 2014 via mobile

I'm just having a good time with the family during my stay in Puerto Rico, got a deal with my daughter in law discount. Upon arrival looked okay but sense a feeling once I gave the fam n friends discount form like "OMG" is one of those and gave us a street view having ocean view. Things has changed in... More 

Helpful?
1 Thank Boricua51
Burke
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 September 2014

If you want to gamble, swim in salt water, swim in fresh water, take an ocean-view stroll, paddle-boat, shop, dine all over, bike, see the sights, or just plain chill, you will love this place. The rooms are comfortable, the staff was courteous (despite being overly busy), and the parking was convenient and reasonably priced, considering one is in a... More 

Helpful?
Thank Edclint
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Edclint, Thanks you for the kind comments and for taking part of your time to review our property! I agree in every detail that you mentioned. If travel brings you back to Puerto Rico, please don’t hesitate to contact me for reservations. Regards, Carolina Padin De Mello carolina.padin@outlook.com More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $221 - $476 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Hotels.com, Priceline, Expedia, Travelocity and Odigeo so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
129 questions
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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the Ocean View Tower and Ocean View side. Well worth it. Don't book Accessible room if you don't need it.”
 of 5 bubbles BMac2005, 4 Dec 2016 | Read review
“Do not get a room facing the main road. Very noisy.”
 of 5 bubbles Crazy4vbal, 29 Nov 2016 | Read review
“Be sure to ask for oceanview - priceless views”
 of 5 bubbles linjoy45, 27 Nov 2016 | Read review
“Rooms on ocean side have great balconies”
 of 5 bubbles molliew611, 26 Nov 2016 | Read review
“the opposite side of the street from the reception area gave us a room with a beach, city and street view. liked it very much!”
 of 5 bubbles 895kristid, 20 Nov 2016 | Read review
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