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The Condado Plaza Hilton

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4,540 Reviews from our TripAdvisor Community

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Showing 4,243: English reviews
Toronto, Canada
Reviewed 27 December 2014

I was lucky to find this great hotel last minute. It's on the beach in the central part of Condado and offers every amenity you could want. Our room was a junior suite and was very spacious and well stocked. The lobby is amazing and the onsite restaurants/casino/tennis etc are great to have around. The best part was the price...

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Helpful?
Thank 937Joe
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear 937Joe, Thank you for taking the time to write a review. Wow! what a nice review; we're truly delighted to know that you enjoyed your stay at our wonderful hotel, as our mission is to provide memorable experiences to all of our guests. Thank you for letting us know that you would recommend us to others. We hope to...

New York City, New York
Reviewed 27 December 2014

we rented an ocean view room for 2 days. This hotel is convenient to night life, has lots of stores for shopping, has its own beach, 2 pools and a hot tub. this is by far the hotel of choice for me. it is not too pricey. the rooms are well maintained and the staff is courteous and professional.

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1Thank Teejay N
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Teejay N, Thank you for sharing your feedback. I got to say, you're so right about our convenient location; the Ashford Avenue offers restaurant, bars, beaches, and let's not forget about the wonderful nightlife for family and friends. We love hearing our guests experiences, specially when we achieve in delivering our top-notch services. If travel brings you back, please...

Indianapolis, Indiana
Reviewed 26 December 2014

Not a lot of complaints about amenities, view, etc. but after 2 nights on their futon style mattresses and platform beds with no support, my back is killing me. Tried to get the mattress changed out but housekeeping says they have no extras. Trying to double up the comforters underneath me but they are so old and lumpy, it just...

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Thank WLWilliams
New York
Reviewed 26 December 2014 via mobile

This hotel is nicely located. Walking distance to some restaurants, a grocery, and some other shopping stores. It is towards the end so it could be a little secluded. The room is pretty standard... The bathroom is tiny... And the room can generally deal with an update. There was a balcony that you can walk out and sit on. We...

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Thank QSunshine
Brightwaters
Reviewed 26 December 2014 via mobile

Room great we had ocean view casino great had live entertainment. Great games all restaurants great reasonable prices. Pool nice clean beach is crowded but all are as all are public in Puerto Rico unless you stay at a12 star prove resort for a million a night. I have been to Puerto Rico a million times. Past 25 years I...

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Thank Frank P
Jakarta, Indonesia
Reviewed 26 December 2014

Some of the most helpful staff around. Aqua (pool bar) staff were just wonderful. If there was an award for best bartender the winner is Angel! Drink sizes at this bar are larger than hotel lobby bars. Staff was warm & friendly, gave us suggestions & directions for good local places to eat. Jesus, from the Casino also very helpful!!

Review collected in partnership with Hilton Hotels & Resorts
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2Thank Rusly G
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Rusly G, Thank you for sharing your experience with us. I'm so happy to know that you enjoyed our services, as the delivery of exceptional service is our priority. We will offer congratulations to Angel and Jesus for their commitment and excellent service on your behalf. We hope to have you back with us soon. Please don't hesitate to...

Riverside, California
Reviewed 24 December 2014

We stayed two nights at the Condado Plaza Hilton. It seems to me every 'just Hilton' is dated (now sitting in another Hilton) but they are always on great locations. The Condado Plaza is a good place to stay but be ready for an older room (we were at Bay view side, 9th floor). The view of the bay is...

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4Thank hrefa
Pooler, Georgia
Reviewed 23 December 2014

Most of times I lived in Marriott resorts. This is first stay in Hilton brand of hotels. Its best vacation place. Rooms with balconies are spacious well appointed and well maintained. Staff in all departments right from reception to housekeeping are always promptly helpful with smile. The location is also ideal. So much activities they offer for all ages.I will...

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1Thank patelrd
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear patelrd, Thank you for taking the time to write a review and for giving us the opportunity to be at your service. As our main mission is to provide exceptional customer service and create lasting memories with our guests; we always love to hear when our endeavors have succeeded. We look forward to welcoming you back to our hotel...

NYC
Reviewed 22 December 2014 via mobile

Great check in experience by Hector Rivera. Thrilled to a Menorah in the lobby to represent Chanukah. I was bummed that no room service is offered (though guests can order food "to go" at any of the restaurants). The location is nice though there's little need to leave the hotel except for a trip to El Yunque. The Cafe Caribe...

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Thank RedCarnationReady
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear RedCarnationReady, Thank you for sharing your feedback with us. Our entire staff strives to create memorable experiences for all our guests; but it is great to hear when one of them, in this case Hector Rivera, have gone above and beyond. I will personally thank him and offer your compliments; I'm sure he's going to be really happy. I...

San Diego, California
Reviewed 22 December 2014 via mobile

We were at Condado Plaza first week of Dec 2014 and we had a great time. The people at front desk were very helpful. Luis I hope I got his name right was very helpful he helped me switched my room to a lagoon view and it was very beautiful. We hardly stay in the room we spend more of...

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2Thank Grace S
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Grace S, Thank you for taking the time to write a review. I'm very glad to know that you enjoyed our services. Delivering exceptional service is our priority. Regarding the Ashford Avenue, you're so right; there's so many things to do and let's not forget about the nightlife. It's great for family and friends. If travel brings you back,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $203 - $505 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Hilton Hotels Direct, Despegar.com, Hotels.com and Expedia so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
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New York

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a corner room as high as you can in the ocean tower to experience an amazing view of pools, beach, ocean waves, and city skyline.”
 of 5 bubbles drosene1, 22 Mar 2017 | Read review
“The ocean view is amazing! High floor rooms are better”
 of 5 bubbles RayNJanetViel, 12 Mar 2017 | Read review
“All rooms have a balcony and various views, however, we chose the water view over the city view, for a few dollars more.”
 of 5 bubbles 256gusp, 10 Mar 2017 | Read review
“Corner suites are the way to go.”
 of 5 bubbles JasonH318, 10 Mar 2017 | Read review
“Ocean views are the best".”
 of 5 bubbles Genuine516, 6 Mar 2017 | Read review
5 of 5