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    The Condado Plaza Hilton

    999 Ashford Avenue, San Juan 00907, Puerto Rico
    +1 855-605-0316
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    2018-02-05 2018-02-06
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    Traveller (2787)
    Room & Suite (1077)
    Pool & Beach (431)
    Overview
    • Excellent28%
    • Very good36%
    • Average20%
    • Poor9%
    • Terrible7%
    Travellers talk about
    “cafe caribe” (173 reviews)
    “lagoon side” (111 reviews)
    “salt water pool” (88 reviews)
    Free Wifi
    Parking
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    Private Balcony
    4.0 Star Hotel
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    Rooms
    Feb 5Feb 6
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    1 room, 2 adults, 0 children
    Standard Room

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    Write a ReviewReviews (4,931)
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    1,611 - 1,615 of 4,599 reviews

    Reviewed 31 May 2015

    This was a nice place to stay. The pool area was clean and plenty of chairs, the customer service reps were friendly, the room was clean, modern, and our ocean view balcony was amazing. The restaurants were just OK, but the hotel was in a...More

    1  Thank Eric J
    Reviewed 31 May 2015

    I stayed here for a business trip and had an ocean view room. There are two sides to this hotel, and I heard the folks on the non-Ocean side were not as thrilled with their rooms. Although I didn't have time to check out the...More

    3  Thank M_Phillips2014
    Response from Carolina P, Guest Services at The Condado Plaza HiltonResponded 1 June 2015

    Dear M_Phillips2014, Thank you for taking the time to write a review and for those wonderful pictures. Definitely our ocean view is spectacular and fabulous; I couldn't agree with you more. We hope to have you back soon so you can have the experience on...More

    Reviewed 30 May 2015 via mobile

    Sheraton is better.. Condado is too pricey and the hotel could use an upgrade. Valet parking attendants are not friendly...Casino is boring! I won't come back, not worth it! Sheraton is better.. Condado is too pricey and the hotel could use an upgrade. Valet parking...More

    Thank Rosalinda O
    Reviewed 29 May 2015

    I will keep it short and sweet. Two towers please beware of the distance/ walk you will have to encounter. The Tower located Located on the beach which is nice has the confidence of the pool, and beach amenities. second tower had 1 elevator 10...More

    Thank Mikah84
    Response from Carolina P, Guest Services at The Condado Plaza HiltonResponded 1 June 2015

    Dear Mikah84, Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We apologize for the elevator inconvenience; since May, we're working on our elevator renovation project that includes new features. We will be sure...More

    Reviewed 29 May 2015

    This historic hotel is nicely updated, at least all the areas we encountered, and looks stunning when you enter the hotel. Our room was clean, comfortable and looked great. I loved the sliding doors to the wonderfully clean open bathroom. It is great for a...More

    1  Thank Divanis328
    About
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$202 - US$361 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Spa Hotel in San Juan
    • #7 On the Beach Hotel in San Juan
    • #12 Luxury Hotel in San Juan
    • #15 Business Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 572
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire, Priceline, TripOnline SA, Travelocity, HotelQuickly, Orbitz, Cancelon and getaroom.com so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Conrad San Juan Condado Plaza Hotel San Juan ,
    • San Juan Conrad ,
    • Condado Plaza Hotel San Juan ,
    • Hotel Resort Wyndham
    Add Photo Photos
    Traveller (2787)
    Room & Suite (1077)
    Pool & Beach (431)
    Dining (58)
    Hotel & Grounds (1581)
    Bathroom (159)
    Family and Play Areas (12)
    Business Centre & Event Rooms (11)
    Nearby
    Sponsored by:
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    Ask a question
    Questions & Answers
    jagrchtybo13
    12 November 2017|
    Answer
    Response from Carolina P | Property representative |
    Hi jagrchtybo13; thank you for taking the time to ask us a question. Our hotel will remain closed until April 1, 2018 for the moment. Please know this is subject to change to a later date. If any questions, please feel free... More
    0
    Votes
    Carol F
    26 August 2017|
    AnswerShow all 3 answers
    Response from TheTravelTruth | Reviewed this property |
    Yes they do have a place to hold your luggage and they were so helpful. The hotel is very busy and I would not count on early check-in. They do have a shuttle to old town which is nice. We just took an Uber. Hope that helps.
    1
    Vote
    John C
    19 August 2017|
    AnswerShow all 10 answers
    Response from JamesCindyG | Reviewed this property |
    No. But a taxi is only about $20
    1
    Vote
    Room Tips
    "Ask for the rooms with spa/jacuzzi in the living room"
    Read review
    "I love the ocean front rooms although the bay view rooms offer a great view of the bay and the city."
    Read review
    "Every room has an amazing view of ocean and waterways."
    Read review
    "Ocean view"
    Read review
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