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The Condado Plaza Hilton

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4,540 Reviews from our TripAdvisor Community

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Showing 4,243: English reviews
Sacramento, California
Reviewed 3 November 2014

My husband and I stayed at this hotel the day we arrived back from a cruise. I had emailed Carolina, the manager about some medical supplies that would be delivered for us. She went out of her way to make sure our room was waiting and our package was stored for us. While we waited to get our key, we...

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Helpful?
1Thank KIKI95632
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Hi Miriam, Thank you for such a wonderful review. I'm pleased to know that this is the best hotel you have stayed in a long time. It was pleasure being at your service and helping you in any way I could. I'm so happy to know that you and your husband enjoyed our services and amenities. Hope to have you...

New York
Reviewed 3 November 2014

Great place to visit. You need to rent a car if you want to see places. Is not close to many attractions. I had a great time with my spouse. PS. Is Gay Friendly. The pool is nice. The beach area is small.

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2Thank Jael E
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Jael E, Thank you for taking the time to write a review of our property. I'm so glad you had a great time with your spouse and you enjoyed your visit. If travel brings you back, feel free to contact me for reservations. I can be reached at carolina.padin@hilton.com Regards, Carolina

Surfers Paradise
Reviewed 3 November 2014

Nice comfortable hotel with great pools and it's own small beach that is good for swimming for all ages and a little snorkeling. Good rooms and restaurants and great casino. All the staff were extra friendly and very well trained which is a testament to the management. The surrounding area is somewhat run down with terrible sidewalks and derelict buildings...

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Helpful?
1Thank jimandros
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear jimandros, Love your review's title! Thank you for sharing your experience. I'm so glad to know that you enjoyed our amenities and services. And the snorkeling at our beach, wow! I personally love it! We have available artificial indigenous themed reefs and natural ones also. It's such a fun adventure for families and friends. Hope to have you back...

Bloomington-Normal, Illinois
Reviewed 3 November 2014

The hotel is wonderful and the staff is very friendly and helpful. Wilson greet us at the front desk and was informative and patiently answered all our questions. The rooms are spacious, loved our balcony and the pools, hot tubs and beach were lovely. The hotel is a bit dated, but the location more than makes up for it. You...

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Helpful?
1Thank kbyrd39
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear kbyrd39, Thank you for writing that our hotel is wonderful and our staff is friendly and helpful. I will let Wilson know your comment; he's going to be really happy. I agree with you on our location; we have so many things to do and see just by walking the Ashford Avenue. If travel brings you back, you may...

Aurora, Colorado
Reviewed 3 November 2014

The rooms are overwhelming at first and you think you're in a five star hotel, until you realize the bathroom is awkwardly built with no door separating it from the rest of the room (a slider just doesn't cut it). For as large as the room is, one shouldn't have to straddle the toilet to use the sink or get...

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Helpful?
1Thank bapoll
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Bradley P, Thank you for taking the time to write a review of our property. We appreciate your feedback and we’re very sorry you were unhappy with your guest room. I apologize because of the phone and noise inconvenience you experienced. These situations are not of normal occurrence. If you would like to discuss your stay in more detail,...

Tel Aviv, Israel
Reviewed 2 November 2014

We stayed 3 nights at the Condado Plaza Hilton and it was great! The rooms were very clean and spacious, the stuff was very friendly and helpful and the location of the hotel is very convenient- just a short walk from all the restaurants and night life on ave Ashford

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Helpful?
1Thank Ora145
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Ora145, Thank you for sharing your feedback with us. It makes me so happy to know that you enjoyed our rooms, services and location. Definitely, our location is very convenient; it's perfect to go eat and have a couple of drinks at restaurants and bars and go shopping on the luxurious stores such as Louis Vuitton, Cartier and Gucci...

Normal, Illinois, United States
Reviewed 2 November 2014

This hotel is soooooo Beautiful. Love the that there are at 3 pools and quick access to the beach. My room was nice and clean and the view of the lagoon from my balcony was wonderful. Between that and the hammocks on the Oceanside of hotel; that was were I was the major of the time. And Wilson at the...

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Helpful?
4Thank Jazzy_B5386
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Saludos Jazzy_B5386, Thank you for that kind review of our hotel and staff. I agree with you on the lagoon view and the hammocks. It haves a perfect combination of spectacular and wonderful! Wilson is truly great, really helpful. I will let him know your comment about him. He's going to be really happy. If travel brings you back, don't...

Newtown, Connecticut
Reviewed 2 November 2014

Staff is wonderful and the facility very nice. The pools are pristine and well kept. I would definitely return here. The hotel needs to reinstate a room service availability and improve the meal quality in the Café and Chinese restaurant.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank pwl12
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear pwl12, Thank you for sharing a review of our property. It pleases me so much to know that you enjoyed our services and facilities. Your feedback is really important to us and it will be discussed with our department heads. Hope to have you back soon with us. Feel free to contact me for future reservations. I can be...

Boston, Massachusetts
Reviewed 1 November 2014

This was my first trip to San Juan - so didn;t know what to expect. To be honest, I used points for this trip..but regardless would still like to comment on the property. Overall, quite satisfied...yes, the hotel may be a little outdated...particularly on the exterior. It is looking a bit worn outside the lobby areas...which seemed to be undergoing...

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Helpful?
1Thank ord2002
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear ord2002, Thank your for taking the time to write a review of our property. I'm glad to know that you enjoyed your room. Regarding your view, the reason why you didn't have an ocean view is because that type of room, we don't have them available at the Ocean Wing. If travel brings you back, please contact me and...

Vellinge, Sweden
Reviewed 1 November 2014

This is a Hotel in the new town from were you can walk to old town or take a local bus The hotel have a small beach and a freshwater pool.were you can relax. The restaurants in the are very expensive but you can find local restaurants in the neighbourhood

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Thank Carlssonjo

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $203 - $505 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Despegar.com, Hotels.com, Agoda and Hilton Hotels Direct so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
156 questions
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a corner room as high as you can in the ocean tower to experience an amazing view of pools, beach, ocean waves, and city skyline.”
 of 5 bubbles drosene1, 22 Mar 2017 | Read review
“The ocean view is amazing! High floor rooms are better”
 of 5 bubbles RayNJanetViel, 12 Mar 2017 | Read review
“All rooms have a balcony and various views, however, we chose the water view over the city view, for a few dollars more.”
 of 5 bubbles 256gusp, 10 Mar 2017 | Read review
“Corner suites are the way to go.”
 of 5 bubbles JasonH318, 10 Mar 2017 | Read review
“Ocean views are the best".”
 of 5 bubbles Genuine516, 6 Mar 2017 | Read review
5 of 5