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    The Condado Plaza Hilton

    999 Ashford Avenue, San Juan 00907, Puerto Rico
    +1 855-605-0316
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    2018-02-04 2018-02-05
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    Traveller (2791)
    Room & Suite (1077)
    Pool & Beach (431)
    Overview
    • Excellent28%
    • Very good36%
    • Average20%
    • Poor9%
    • Terrible7%
    Travellers talk about
    “cafe caribe” (173 reviews)
    “lagoon side” (111 reviews)
    “salt water pool” (88 reviews)
    Free Wifi
    Parking
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from The Condado Plaza Hilton
    Special Offer: Double Points, Every Stay
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    Rooms
    Feb 4Feb 5
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (4,935)
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    1,731 - 1,735 of 4,603 reviews

    Reviewed 4 April 2015

    superr super mad...i bought a trip package that was supposed to cover for everything and at check oout they ended charging me $500 more on bs taxes and resort fees per day... ive been to many hotels and once u make ur full payment in...More

    1  Thank Dcaritor
    Reviewed 4 April 2015

    Hotel service was great everyone very friendly. special thanks to Tony at the Aqua Bar & Grill who went out of his way to make our pool experience relaxing and enjoyable . After a day of lunch and few drinks Tony made sure to bring...More

    1  Thank Nikki D
    Response from Carolina P, Guest Services Coordinator at The Condado Plaza HiltonResponded 9 April 2015

    Dear Nikki D, Thank you sharing your experience with our Tripadvisor users. We pride ourselves in delivering the highest quality service; I will offer congratulations to Tony for his commitment and excellent service on you behalf. We're really proud of him! Shall travel bring you...More

    Reviewed 4 April 2015

    I am currently staying at the hotel, the atmosphere is great. the pool and bar areas provide everything you need, don't need to leave the hotel of your just here to relax. Tony from the pool area (aqua bar and grill) is fantastic very attentive...More

    1  Thank Jessica D
    Response from Carolina P, Guest Services Coordinator at The Condado Plaza HiltonResponded 9 April 2015

    Dear Jessica D, Thank you for taking the time to write a review. I'm very happy to know you enjoyed our atmosphere and pool areas. Thank you for mentioning Tony in your review; we will receive the proper recognition due to you review. We'd love...More

    Reviewed 4 April 2015

    the hotel & grounds are gorgeous. The WiFi horribly slow, unable to print our boarding passes, they still use Internet Explorer (which is an obsolete browser) and it wouldn't connect to our airline. Biggest disappointment was their Travel Desk. They booked us on a tour,...More

    1  Thank Laurie401
    Reviewed 2 April 2015

    We stayed at the Condado Plaza about four years ago and it seemed fine then. I would have given it a 3.5 to 4 rating. But we just returned from San Juan where we spent 4 nights at the Condado and found that the hotel...More

    Thank w85131
    Response from Carolina P, Guest Services Coordinator at The Condado Plaza HiltonResponded 3 April 2015

    Dear w85131, Thank you for taking the time to write such a detailed review about your recent stay at our Resort. On behalf of all of us, please accept our most sincere apologies for not meeting your expectations. I only wish that at some point...More

    About
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$184 - US$343 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Spa Hotel in San Juan
    • #8 On the Beach Hotel in San Juan
    • #12 Luxury Hotel in San Juan
    • #15 Business Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 572
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, HotelQuickly, getaroom.com, Travelocity, HotelsforEveryone, Orbitz, Cancelon and TripOnline SA so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Conrad San Juan Condado Plaza Hotel San Juan ,
    • San Juan Conrad ,
    • Condado Plaza Hotel San Juan ,
    • Hotel Resort Wyndham
    Add Photo Photos
    Traveller (2791)
    Room & Suite (1077)
    Pool & Beach (431)
    Dining (58)
    Hotel & Grounds (1585)
    Bathroom (159)
    Family and Play Areas (12)
    Business Centre & Event Rooms (11)
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    Ask a question
    Questions & Answers
    RedPandaRCute
    10 January 2018|
    Answer
    Response from Carolina P | Property representative |
    Hola RedPandaRCute; thank you for taking the time to ask us a question. No, our hotel will remain closed until June 30, 2018 for the moment. Regards,
    0
    Votes
    jagrchtybo13
    12 November 2017|
    Answer
    Response from Carolina P | Property representative |
    Hi jagrchtybo13; thank you for taking the time to ask us a question. Our hotel will remain closed until April 1, 2018 for the moment. Please know this is subject to change to a later date. If any questions, please feel free... More
    0
    Votes
    Carol F
    26 August 2017|
    AnswerShow all 3 answers
    Response from TheTravelTruth | Reviewed this property |
    Yes they do have a place to hold your luggage and they were so helpful. The hotel is very busy and I would not count on early check-in. They do have a shuttle to old town which is nice. We just took an Uber. Hope that helps.
    1
    Vote
    Room Tips
    "Ask for the rooms with spa/jacuzzi in the living room"
    Read review
    "I love the ocean front rooms although the bay view rooms offer a great view of the bay and the city."
    Read review
    "Every room has an amazing view of ocean and waterways."
    Read review
    "Ocean view"
    Read review
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