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Great location close to all the sights in Old San Juan. The hotel staff were attentive and friendly. The room was comfortable. However, the quality of the construction was very cheap: when our neighbors made a phone call, we could hear every word. When people...More
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 2 weeks ago
Thank you for sharing your experience with us here. We are glad you enjoyed our unique location and friendly service. We sincerely regret the inconveniences described above. We recently added "Quiet" signage in all hallways and will look into the water temperature ....More
Thank you to previous reviewers recommendations to this hotel.
My family of 4 stayed 1 night before the Southern Caribbean Cruise with Carnival Fascination due to the convenient location. Everything you needs are within walking distance, the hotel staffs are very friendly, the bell boys...More
We stayed at this hotel as part of a pre cruise package and the main entrance is tucked away down a side street opposite a Senior Frogs restaurant. It is ideally located for exploring the old town area with most sights within walking distance, we...More
Considering the brand of the hotel, I expected more.
Room is of decent size, along with the bathroom. Tub and sink area are of normal size, also.
King bed, sheets, and blanket are good.
Pillows were thin blobs of nothing and uncomfortable.
Breakfast buffet is...More
Found my room to be clean and well maintained. Service was cordial and prompt. Everyone spoke English so it made communicating easy. Located within walking distance to all Old San Juan and the National Park Service El Morrow complex. Located in a touristy area filled...More
US$146 - US$316 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#9 Luxury Hotel in San Juan
#15 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
Non-Smoking Rooms ,
Number of rooms
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