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    Sheraton Old San Juan Hotel

    100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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    2018-01-07 2018-01-08
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    US$279
    Traveller (1028)
    Room & Suite (435)
    Pool & Beach (96)
    Overview
    • Excellent27%
    • Very good41%
    • Average21%
    • Poor6%
    • Terrible5%
    Travellers talk about
    “old san juan” (1,075 reviews)
    “cruise ship” (153 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Rooftop Terrace
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    Rooms
    Jan 7Jan 8
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    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (2,384)
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    21 - 25 of 2,161 reviews

    Reviewed 29 August 2017

    I stayed at the Sheraton for a 5-day business trip. There was no airport shuttle, so I took a taxi to the hotel. The staff were friendly upon check in. Since I didn't use room service everyday (I did every other day), I received a...More

    Thank Jartfam
    Reviewed 29 August 2017

    The location of this hotel far outweighs the fact that we got a room with a view of nothing. Have stayed here many times. Its proximity to restaurants and shopping is wonderful. The beds are amazingly comfortable.

    Thank cjbaking
    Reviewed 20 August 2017

    We booked the reservation with the Sheraton for its location, price, and as AAA member along with SPG member for the free buffet breakfast for 2 adults each morning. While we loved the location in Old San Juan (walked around and took the trolley to...More

    2  Thank toddj650
    Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 21 August 2017

    Dear guest, Thank you for sharing your experience with us here although, we truly regret the apprent misunderstanding with your rate - package inclusions. Would like to have the details about your booking if possible at reservations@sheratonoldsanjuan.com Again, regret the inconveniences caused by this confusion...More

    Reviewed 10 August 2017

    This is a complicated review to write. There are a number of things I really liked about the Sheraton in Old San Juan, but they were over shadowed by some issues that I consider “table stakes” for a decent hotel stay. I never write a...More

    6  Thank Consultantgal
    Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 11 August 2017

    Dear Guest, Thank you for your detailed feedback. We are glad you really liked our unique location in the heart of Historic Old San Juan. However, we truly regret the situations experienced with noise and room cleaning service. Your comments have been shared with the...More

    Reviewed 9 August 2017

    The rooms are OK. My son thought the mattresses felt rubbery. And noisy! The walls must be paper thin. You could hear every conversation in the hallway and they were evidently working on something below us (the 3rd) floor because I thought a hammer was...More

    2  Thank Melanie B
    Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 10 August 2017

    Dear guest, Thanks for sharing your feedback with us. We sincerely regret not meeting all of your expectations. We have been running full all summer and although installed "Quiet" signs in the hallways, it may get noisy depending on guest traffic. We will certainly share...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$170 - US$394 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Luxury Hotel in San Juan
    • #13 Family Hotel in San Juan
    • #15 Romantic Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 240
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Orbitz, Hotels.com, Hotwire, TripOnline SA, HotelQuickly, Evoline ltd and Cancelon so you can book your Sheraton Old San Juan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Sheraton Old San Juan Hotel And Casino ,
    • Sheraton Old San Juan Hotel San Juan ,
    • Sheraton San Juan ,
    • San Juan Sheraton ,
    • Old San Juan Sheraton
    Add Photo Photos
    Traveller (1028)
    Room & Suite (435)
    Pool & Beach (96)
    Dining (73)
    Hotel & Grounds (670)
    Bathroom (48)
    Business Centre & Event Rooms (16)
    Family and Play Areas (3)
    Nearby
    Sponsored by:
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    Ask a question
    Questions & Answers
    Judy261950
    23 November 2017|
    AnswerShow all 2 answers
    Response from cjbaking | Reviewed this property |
    If that is at the regular cruise ship port, then yes. Where does it dock?
    0
    Votes
    Celeste P
    22 November 2017|
    Answer
    Response from cristinas1113 | Reviewed this property |
    You have to check with the hotel. I was a guest there.
    0
    Votes
    1034john
    3 October 2017|
    AnswerShow all 3 answers
    Response from Phill D | Reviewed this property |
    No they are closed
    0
    Votes
    Room Tips
    "Room facing the harbor"
    Read review
    "some views face the harbor. worth asking."
    Read review
    "Ask for a room with a corniche view."
    Read review
    "Be as far from the elevators as possible - this is a noisy hotel"
    Read review
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