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I stayed at the Sheraton for a 5-day business trip. There was no airport shuttle, so I took a taxi to the hotel. The staff were friendly upon check in.
Since I didn't use room service everyday (I did every other day), I received a...More
The location of this hotel far outweighs the fact that we got a room with a view of nothing. Have stayed here many times. Its proximity to restaurants and shopping is wonderful. The beds are amazingly comfortable.
We booked the reservation with the Sheraton for its location, price, and as AAA member along with SPG member for the free buffet breakfast for 2 adults each morning. While we loved the location in Old San Juan (walked around and took the trolley to...More
2 Thank toddj650
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 21 August 2017
Thank you for sharing your experience with us here although, we truly regret the apprent misunderstanding with your rate - package inclusions. Would like to have the details about your booking if possible at email@example.com Again, regret the inconveniences caused by this confusion...More
This is a complicated review to write. There are a number of things I really liked about the Sheraton in Old San Juan, but they were over shadowed by some issues that I consider “table stakes” for a decent hotel stay. I never write a...More
6 Thank Consultantgal
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 11 August 2017
Thank you for your detailed feedback. We are glad you really liked our unique location in the heart of Historic Old San Juan. However, we truly regret the situations experienced with noise and room cleaning service. Your comments have been shared with the...More
The rooms are OK. My son thought the mattresses felt rubbery. And noisy! The walls must be paper thin. You could hear every conversation in the hallway and they were evidently working on something below us (the 3rd) floor because I thought a hammer was...More
2 Thank Melanie B
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 10 August 2017
Thanks for sharing your feedback with us. We sincerely regret not meeting all of your expectations. We have been running full all summer and although installed "Quiet" signs in the hallways, it may get noisy depending on guest traffic. We will certainly share...More
US$170 - US$394 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#10 Luxury Hotel in San Juan
#13 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
Non-Smoking Rooms ,
Number of rooms
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