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Sheraton Old San Juan Hotel

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2,230 Reviews from our TripAdvisor Community

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Showing 2,030: English reviews
Orland Park, IL
Reviewed 3 February 2015

Thanks to reviews, I went in with low expectations. I do think the check in process can be improved. When checking in they should ask how many bags--assign you a # then contact a bellman. Obviously, you are there and have luggage that needs to be held if you arrival is from a cruiseship before 9am and their check in...

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Helpful?
2Thank lizstas
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We value your comments and will be sharing. Many positive changes are happening this year and we are committed to deliver a consistent quality product that also meets the value expectations. Sincerely,

San Antonio, Texas
Reviewed 3 February 2015

This hotel was adequate for our stay. Clean, friendly staff, helpful concierge. Not the nicest Sheraton I have stayed in, but really no complaints. There is only a Burger restaurant in the hotel that opens around noon. But room service was good and super helpful. They even came to our room picked up a bag of pop corn (for my...

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3Thank heresgigi
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. Congrats on your luck at the Casino. Too bad you missed our famous Palio Restaurant with outdoor lounge which serves Puerto Rican fusion cuisine; it's in the 2nd floor. We hope to welcome you back to our hotel very soon! Sincerely,

Phuket, Thailand
Reviewed 1 February 2015

Great hotel, in a top location, close to the port if you are boarding a cruise and close to the centre of old San Juan and the fort area. Has a good casino in house and a burger bar, restaurant and coffee shop.

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2Thank Wazza262
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Seattle
Reviewed 31 January 2015

Do not stay here if you are expecting a property like a Sheraton, Westin, Hilton, Hyatt or etc. This "Sheraton" felt more like a Ramada. On the positive side, the hotel was clean and safe. The front desk staff were friendly and helpful. And the location is excellent, walkable to all of Old San Juan. The rooms have walls without...

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5Thank Minotaur98126
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Cheshire, Connecticut
Reviewed 30 January 2015

This hotel, while in an excellent location, especially for those cruising form Old San Juan(not to be confused with the Panamerican dock across the harbor) should NOT be branded a Sheraton. Its just not up to that brand level. To start with the lobby is a joke. A total of three chairs for guests. Most guests who need a seat...

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3Thank JAG596
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We truly regret not meeting your expectations during your stay. Indeed our hotel building footprint has some limitations of space that had to be sacrificed in order to build a property with 240 guest rooms in the heart of Old San Juan historic district. Nonetheless, some of your...

Chicago, Illinois
Reviewed 28 January 2015

Let me start by saying that the location is the only thing positive going for this hotel. We had tremendous difficulty having our room cleaned or at the least towels replaced. The first two days, I think we were forgotten and the last two service was after 5pm. The food was adequate at best. I know there are limited hotels...

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8Thank Amy O
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We regret your experience regarding housekeeping services and our pool. We were extremely busy during this event but this in no way justifies your experience. Your feedback is very important to us and is certainly used in our departmental meetings. We hope to have the honor of your...

Washington
Reviewed 28 January 2015

This hotel is perfectly located across from Pier 2 (ferry to Bacardi House in Catana), 10 min walk to Castillo San Cristobal Fort, 10 min walk to La Princessa Fountain, 15-20 min walk to El Morro Castle, and about 5 mins from restaurants, bars, and TONS of shops. This area is always full of excitement. For kids: there is a...

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4Thank Nat W
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! You certainly nailed it with great details as you really took advantage of our unique location in the historic Old San Juan district. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Washington, District of Columbia, United States
Reviewed 27 January 2015 via mobile

The hotel is very outdated and not very clean. My room's toilette was not flushed when and arrived and the room was not very clean. The pool makes you feel like you are boxed in and its very small. The first thing you see when you walk into the lobby is the casino, and the restaurants are a bit overpriced....

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4Thank Amaya M
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Washington
Reviewed 27 January 2015

I stayed several nights at the Old San Juan Sheraton Hotel. The very first thing I didn’t like about this hotel was that it did not offer free shuttle service from the airport. Imagine: NO airport shuttle service at all -- from a Sheraton! How cheap can you get? So I had to fork over $23 for a very short...

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2Thank Cyclopath43
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We regret not being able to provide shuttle service as shuttle service is not permitted to any hotel in San Juan due to the government regulations with taxi drivers. We also offer many package option that include full breakfast buffet. We hope to welcome you back to our...

Kalamazoo, Michigan
Reviewed 26 January 2015

I owe my Tripadvisor friends a description. Arrival was very nice, Hotel is clean and well maintained, the staff rather accommodating. Therefore, it was rather difficult for me to share my experience. However, immediately upon my return I felt I would address my concerns with the property manager first. But a survey came in the email and thought perhaps I...

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Helpful?
2Thank kaiserkorp2003
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $213 - $445 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
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Questions & Answers

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Questions? Get answers from Sheraton Old San Juan Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the rear of the property have a rather unattractive view of a parking garage, but be prepared to pay more for a "room with a view."”
 of 5 bubbles RocklinBob, 18 Mar 2017 | Read review
“Avoid rooms adjacent to pool. Beware of courtyard rooms with no view.”
 of 5 bubbles Lastmate23, 17 Mar 2017 | Read review
“Rooms facing the street are louder due to the street festivals down the street.”
 of 5 bubbles allentxtraveler, 15 Mar 2017 | Read review
“A regular room is superb, unless you want more room with a suite!”
 of 5 bubbles Stephano617, 11 Mar 2017 | Read review
“The more you spend the better the view.”
 of 5 bubbles 0amberg, 7 Mar 2017 | Read review
5 of 5