We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Old San Juan Hotel

Save
Traveller (1070)
Room & Suite (483)
Pool & Beach (102)
Overview
  • Excellent27%
  • Very good41%
  • Average21%
  • Poor6%
  • Terrible5%
Travellers talk about
“rooftop pool”(162 reviews)
“across the street”(292 reviews)
“old san juan”(1,107 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
Jul. 30Jul. 31
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$169.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all San Juan hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "bb683d73ddb34103811b8accbf9fd0ef", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":150496,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[34375408],"additionalContentIds":[],"pollCount":0,"checkin":{"day":30,"month":7,"year":2018},"checkout":{"day":31,"month":7,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":169,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"bb683d73ddb34103811b8accbf9fd0ef","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":199,"lowestMetaPrice":169,"additionalPartner":false,"highestMetaPriceDisplay":199,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":199,"lowestMetaPrice":169,"highestMetaPriceDisplay":199,"hotelName":"Sheraton Old San Juan Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImJiNjgzZDczZGRiMzQxMDM4MTFiOGFjY2JmOWZkMGVmIiwiQUlLIjoiODU4ZWUwNzI2MjljNDczYzk3MWMyMmUzMzk4ZmI5NDAifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "30/07/2018", "checkOut": "31/07/2018", "lowestPrice": "US$169", "hasDates": true, "hacComplete": true, "contentIdMappings": {"34375408":"Hotwire"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","moduleList":["handlers","tracking"],"template":"ibex_room_grid_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","moduleList":["handler"],"template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","moduleList":[],"template":"ibex_room_grid_row_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (2,469)
There are newer reviews for Sheraton Old San Juan Hotel
See the most recent reviews
Filter reviews
2,231 results
Traveller rating
604
870
493
144
120
Traveller type
Time of year
LanguageEnglish
More languages
604
870
493
144
120
Show reviews that mention
All reviewsrooftop poolacross the streetold san juansenor frogscruise shipwithin walking distancefree trolleyburger placeroyal caribbeanhotel restauranthotel is in a great locationupgraded to a suitepre cruisesmall balconyel morroyour luggagefew blocks
FilterEnglish
Updating list...
811 - 815 of 2,231 reviews
Reviewed July 3, 2015 via mobile

I don't know how our stay could have been nicer! We arrived tired from a day of travel and were warmly greeted and taken care of. Our room had a beautiful view of the harbor, was clean, and cool... A blessing in San Juan. The...More

Thank Amy M
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded July 7, 2015

Dear guest, Thanks for the great compliments! We love it when we are part of wonderful memories. That's the most tangible product we strive to deliver in this industry. We hope you come back soon.

Reviewed July 2, 2015

The location was great, right in front of cruise ship. The property was perfect for the price. I paid $170 a night from Expedia and stayed for two nights. The location is ideal for dinner, shopping and site seeing.

Thank sonia2662015
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded July 7, 2015

Dear guest, Thanks for sharing your experience with us. Glad you enjoyed your stay and our unique location. We look forward to your next visit.

Reviewed July 2, 2015

We have stayed at the Sheraton Old San Juan for both our 5th and 10th wedding anniversary, this trip was our 10th. The hotel is in a great location to experience all of Old San Juan with easy access to the rest of the Puerto...More

Thank Michael B
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded July 7, 2015

Dear guest, First, we want to thank you for your continued support as a frequent guest. We are very glad that you enjoyed your stay with us and moreover that we have been part of two important anniversary celebrations. Guess what? You can actually walk...More

Reviewed July 2, 2015

The location for this hotel was great. My friends and I were able to explore the island and all it had to offer from here. Between the GREAT food in the surrounding restaurants and the friendly atmosphere, I can definitely say that I will be...More

Thank Franz F
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded July 7, 2015

Dear guest, Thank you for sharing your great experience with us here. We are glad you enjoyed your stay and Historic OId San Juan. We also look forward to your return.

Reviewed July 1, 2015 via mobile

Hotel was great, right in the middle of old San Juan across from the cruise ship terminal. Didn't really eat at the hotel because there is so many great restaurants in the area. Staff was very nice. Most spoke great English.

1  Thank Grant C
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded July 7, 2015

Dear guest, Thanks for the great review of our hotel. Glad you enjoyed your visit and we hope we welcome you back soon.

View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$204 - US$406 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in San Juan
#13 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$204 - US$406 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in San Juan
#13 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1070)
Room & Suite (483)
Pool & Beach (102)
Dining (71)
Business Centre & Event Rooms (33)
Amenities (24)
Family and Play Areas (3)
Questions & Answers
Ask a question
maria52652001
June 10, 2018|
AnswerShow all 11 answers
Response from Celeste P | Reviewed this property |
No, but there’s a Starbucks two blocks away and around the corner is a Walgreens and they have food supplies. We loved the hotel and it was across the street from viking . It was also centrally located to many of the tourist... More
1
Vote
GerardoCamacho
April 20, 2018|
AnswerShow all 5 answers
Response from Roberto G | Reviewed this property |
CVS is one block away and is open until 11 PM.
0
Votes
Room Tips
"The higher the better the view"
Read review
"Don't stay on the third floor! :)"
Read review
"Upper floors away from the street"
Read review
"only 2 elevators and they're a bit slow. i wouldn't pay more for a room with a view since there is a..."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing