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Sheraton Old San Juan Hotel

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Sheraton Old San Juan Hotel
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2,197 Reviews from our TripAdvisor Community

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Showing 1,999: English reviews
Chicago, Illinois
Reviewed 28 September 2014

We stayed here for a two night stay before our Southern Caribbean cruise. The location was great for touring Old San Juan as it was a short walk to the trolly stops. Our room was clean with a nice water view, but did have a bit of a must smell and was kind of small for what we paid. The...

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Helpful?
Thank Mary_Gums
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for your review and we are glad you enjoyed your visit. Old San Juan is has lot's to offer all just steps away. Hope you also enjoyed your cruise vacation.

Reviewed 26 September 2014 via mobile

Great location! Comfortable bedding. Good customer service. The valet parking could have been more organized and have more than one person working at a time to avoid waiting too long. Besides that, I would recommend it! People were friendly, hotel was super clean!

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Helpful?
Thank Liliana R
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you very much for your review. We are glad you enjoyed your stay with us. We will also discuss your feedback about valet parking with them. We hope to welcome you back soon.

Shelby Township, Michigan
Reviewed 26 September 2014 via mobile

My husband and I decided to come down a few days early before embarking on a Southern Caribbean cruise and made the decision to stay in Old San Juan. This was our first trip to Puerto Rico and this could not have been a better first impression. The hotel was a $25 cab ride from the airport, everyone was very...

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2Thank Artemis927
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks so much for your great compliments! Hope you also enjoyed your well deserved cruise vacation.

Jacksonville, Florida
Reviewed 24 September 2014 via mobile

Excellent location if you are looking to enjoy Old San Juan by foot or pre or post boarding a cruise ship. The rooms are clean, beds are awesome and the staff is friendly and helpful. Tight valet entrance and small reception area - might be difficult during high season. Views of the cruise ship area - fun to hear the...

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Helpful?
2Thank Susan L
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, thank you for your comments. We are glad you enjoyed your stay with us.

San Juan
Reviewed 23 September 2014

Review collected in partnership with Easytobook.com
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1Thank 6Cruiser2014
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Miami, Florida
Reviewed 23 September 2014

Very nice location about 20 minutes from the airport. Less than $25.00 by taxi. A Señor Frogs restaurant is located across the street. Subway sandwiches with in walking distance. Also large CVS store that has a prepared food section along with the regular drug store items so you don't have to go to fancy places to eat if you just...

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Helpful?
1Thank Hialeah73
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for the comments posted here. Great tips! We are certainly glad you enjoyed your stay with us and hope to see you back soon.

Punta Cana, Dominican Republic
Reviewed 17 September 2014

... And walking distance to nice shops and great bards and restaurants. The staff is friendly and attentive. We stay at this hotel when we land and then take off to the rest of the island! Repeat customer here!

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Thank puntacanalife-com
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for the compliments and also for your repeat visits. We are glad you enjoy our otel and unique location in Historic Old San Juan. We look forward to welcoming you back many, many times in the future.

Moosic, Pennsylvania
Reviewed 16 September 2014 via mobile

I was 'trailing spouse' on this stay. Sort of off season and thus not crowded. Great views from 4 the floor pool. Nice and clean fitness center. Great view of city from 9th floor. Only 75 cent bus ride to THE Old part and there took FREE tram car around Old San Juan area.

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2Thank paradeprez
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Thanks you for sharing and your support of Sheraton. Hope you visit Old San Juan again soon

Reviewed 8 September 2014

Its was a great stay. Quiet and secure. Their are diferent shops around the area which was great. The only thing was that the bathrooms were a litter bit dirty when we came in and the bathtub accumulated water. If they give you this room don't take it 920.

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Thank Paola A
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Thanks for your feedback. Your comments have been shared with the respective departments for immediate attention. Glad you enjoyed your visit.

New York City, New York
Reviewed 7 September 2014

A lovely, clean hotel very convo entry located at the edge of Old San Juan. However, it is adjacent to the Carnival cruise line pier, NOT the Royal Caribbean pier. I chose the hotel pre-RCI cruise only to learn the morning of my cruise, that I needed a taxi to get to the correct pier. Don't get me wrong, it...

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10Thank ESP2217
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for sharing the cruise tip. Indeed, RCCL & Celebrity embark & debark at Pan American port 1.6 miles away from us. Unfortunately, that port does not have any hotels which you can walk to or from the port. Regardless of which hotel you choose in San Juan, it's likely you will end up visiting Historic Old San...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $244 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Old San Juan Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for waterfront - higher up!”
 of 5 bubbles AugustaMontreal, 15 Feb 2017 | Read review
“Higher floors have some kind of view. 4 and below have almost no view because of other buildings”
 of 5 bubbles simeon, 15 Feb 2017 | Read review
“Ask for a view because some rooms have views of garage”
  • beds
  • Nice TV
  • be careful about water temperature in shower
 of 5 bubbles suzanochka, 12 Feb 2017 | Read review
“Hotel is built in a triangle pattern, so you might have a view of the inside. Ask if this is important to you”
 of 5 bubbles SandyM171, 6 Feb 2017 | Read review
“Rooms with a harbour view are great when the cruise ships are in.”
  • View from Presidential Suite Balcony
  • View from 6th floor Suite
 of 5 bubbles MikePrz78, 6 Feb 2017 | Read review
5 of 5