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    Sheraton Old San Juan Hotel

    100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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    Lowest prices for your stay
    2017-11-06 2017-11-07
    Traveller (1028)
    Room & Suite (438)
    Pool & Beach (100)
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    Overview
    • Excellent27%
    • Very good40%
    • Average22%
    • Poor6%
    • Terrible5%
    Travellers talk about
    “old san juan” (1,074 reviews)
    “cruise ship” (152 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Rooftop Terrace
    Babysitting
    4.0 Star Hotel
    All hotel details
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    La Concha Renaissance San Juan Resort
    7,595 reviews
    #6 of 47 hotels in San Juan
     
    Sheraton Puerto Rico Hotel & Casino
    2,294 reviews
    #7 of 47 hotels in San Juan
     
    Doubletree by Hilton San Juan
    2,869 reviews
    #10 of 47 hotels in San Juan
     
    San Juan Marriott Resort & Stellaris Casino
    6,493 reviews
    #9 of 47 hotels in San Juan
     
    Rooms
    Nov 6Nov 7
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (2,381)
    There are newer reviews for Sheraton Old San Juan Hotel
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    941 - 945 of 2,158 reviews

    Reviewed 2 January 2015

    We checked in yesterday. Room 423. I am SPG Gold and asked about an upgrade. I was told none available. We had booked a Deluxe room with limited view and two beds. The room has no view other than a parking garage from a small...More

    Thank nymark2
    Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 7 January 2015

    Dear Guest, Thank you for taking the time to share your feedback. Unfortunately, seems we were full during your dates and therefore unable to meet your request for complimentary upgrade. We hope to welcome you back to our hotel very soon! Sincerely,

    Reviewed 31 December 2014

    We have made many trips to Puerto Rico and always stayed in Old San Juan. We chose to stay in the Sheraton Hotel and Casino because it is literally close to everything; good shopping, good restaurants, the ports and good scenery. The staff at this...More

    2  Thank Teresa L
    Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 7 January 2015

    Dear Guest, Thank you for the great review of our hotel! We also value your repeat business and we are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

    Reviewed 31 December 2014

    In December my sister and I stayed at the Sheraton the night before and the night after our Carnival cruise. After reading a number of reviews about the Sheraton Old San Juan I'm left wondering if they are talking about the same place. We couldn't...More

    1  Thank Rexdexter113
    Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 7 January 2015

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and really took advantage of our unique location in the heart of Old San Juan, The Caribbean's most visited city and the place to be and...More

    Reviewed 31 December 2014

    My wife and I stayed at the Sheraton Old San Juan for one night prior to embarking on a cruise at the port right across the street from the hotel. Not only was this hotel a great starting point to visit all that Old San...More

    Thank bronstmj
    Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 7 January 2015

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

    Reviewed 30 December 2014

    At first I read all the unsatisfied customer feedbacks about the noisy rooms in this hotel so I made sure I asked for a quiet room. This was an important vacation for me and my son who are frequent travelers with Amer Express. It turned...More

    Thank melody g
    Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 7 January 2015

    Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...More

    La Concha Renaissance San Juan Resort
    7,595 reviews
    #6 of 47 hotels in San Juan
     
    Sheraton Puerto Rico Hotel & Casino
    2,294 reviews
    #7 of 47 hotels in San Juan
     
    Doubletree by Hilton San Juan
    2,869 reviews
    #10 of 47 hotels in San Juan
     
    San Juan Marriott Resort & Stellaris Casino
    6,493 reviews
    #9 of 47 hotels in San Juan
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$171 - US$336 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Luxury Hotel in San Juan
    • #15 Romantic Hotel in San Juan
    • #15 Family Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 240
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Travelocity, Cancelon, Hotwire, Evoline ltd, TripOnline SA, getaroom.com and HotelQuickly so you can book your Sheraton Old San Juan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Sheraton Old San Juan Hotel San Juan ,
    • Sheraton Old San Juan Hotel And Casino ,
    • Sheraton San Juan ,
    • San Juan Sheraton ,
    • Old San Juan Sheraton
    Add Photo Photos
    Traveller (1028)
    Room & Suite (438)
    Pool & Beach (100)
    Dining (73)
    Hotel & Grounds (682)
    Bathroom (47)
    Business Centre & Event Rooms (18)
    Family and Play Areas (3)
    Nearby
    Sponsored by:
    Sheraton Puerto Rico Hotel & Casino
    2,294 reviews
    2.75 km away
     
    La Concha Renaissance San Juan Resort
    7,595 reviews
    4.11 km away
     
    San Juan Marriott Resort & Stellaris Casino
    6,493 reviews
    4.51 km away
     
    Doubletree by Hilton San Juan
    2,869 reviews
    5.27 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    1034john
    3 October 2017|
    AnswerShow all 3 answers
    Response from Phill D | Reviewed this property |
    No they are closed
    0
    Votes
    E810YAstephent
    27 September 2017|
    AnswerShow all 5 answers
    Response from hjmasi | Reviewed this property |
    We stayed at the Sheraton Old San Juan before boarding a Royal Caribbean cruise ship. You need to check with your cruise line to see which port they use. There is one within walking distance of the hotel and another a few... More
    1
    Vote
    Simy170
    22 September 2017|
    AnswerShow all 5 answers
    Response from Ivan M | Reviewed this property |
    No hotel is up and running.
    2
    Votes
    Room Tips
    "Room facing the harbor"
    Read review
    "some views face the harbor. worth asking."
    Read review
    "Ask for a room with a corniche view."
    Read review
    "Be as far from the elevators as possible - this is a noisy hotel"
    Read review
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