Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Doubletree by Hilton San Juan, a modern full-service hotel, offers a wonderful balance of relaxed comfort and the hospitality for which San Juan is known. Enjoy upscale amenities and location in the popular Condado area of Puerto Rico's capital city. Stay within walking distance of sandy beaches and the best casinos. Our beautifully appointed hotel is only 3 miles from the Old San Juan historic district and 5 miles from San Juan International Airport (SJU).
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
The DoubleTree by Hilton Hotel San Juan receives mixed reviews on its value, with some guests appreciating the reasonable pricing, while others are put off by mandatory fees and expensive extras. While opinions on the rooms vary, cleanliness is consistently commended, alongside the hotel's prime location near beaches and restaurants.
The staff's professionalism and the inviting atmosphere, complete with cozy touches, are often highlighted. Additionally, the amenities, including a shuttle to a private beach and a well-maintained pool, are popular among guests.
Location
Convenient
Atmosphere
Welcoming
Rooms
Cozy
Value
Pricey
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
We loved our 4 night stay at the Doubletree in San Juan! The staff is extremely friendly and welcoming, especially valet, front desk, housekeeping and the restaurant team at Cafe Pierre- we felt at home. We ate at the restaurant several times and got room service; we enjoyed the food and found it to be a reasonable price point. You can walk to the Condado district in about 15 minutes- the beach is walkable but we did also use the shuttle to the beach which was very convenient- everyone at their beach club was awesome. We did walk to the art museum which is about 2 blocks. There is a Starbucks and several other restaurants within walking distance in addition to what is offered on property; also a take one leave one library and a homemade ice cream shop. Housekeeping service was always extremely timely and well done, absolutely perfect. Really amazing hospitality, thank you so much to the whole team. :)
Read more
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yodil Caban, Owner at DoubleTree by Hilton Hotel San Juan
We came here for our honeymoon, and it was the perfect choice. Our room was exceptionally clean, and housekeeping left us an adorable set of towel swabs and a heart of rose petals on the bed. The bathroom door is a piece of sliding glass with no seals, so if there are any secrets in your marriage, there won’t be anymore! The shower had a bathtub faucet or ceiling showerhead only, and the water pressure is not very high from the showerhead. The bathtub is big though, and it was very easy to use the faucet to rinse hair. The fridge was ample for leftovers and waters, but did not have a freezer section. The in-room microwave was also nice to have. All of the staff throughout our stay was so kind and welcoming. The beach area was very empty despite being public, and having the chairs, towels, and umbrellas there made the whole trip so much easier than any other beach trip we’ve taken. The waves were pretty rough even for us seasoned surf swimmers, so I’m glad we didn’t bring any small kids. The beach is at Parque Del Indio and there are not as many restaurants or hotels there (but the hotel restaurant does deliver room service to the beach). The pools were clean, towels always very stocked, and the temperature of the water was perfect. The self-parking is a little confusing and the tickets didn’t work reliably, but the staff was helpful in making it work. We walked for dinner and lunch, and the 24/7 market across the street made it very easy to never go hungry. Best part is the real Starbucks next door if you have a specific drink you love (most hotels only have We Proudly Brew modified menus). We would absolutely stay here again!
Read more
Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yodil Caban, Owner at DoubleTree by Hilton Hotel San Juan
Responded Sep 20, 2024
Saludos Jayda, Thank you so much for choosing to spend your honeymoon with us and for taking the time to share such a thoughtful and detailed review of your stay! We're thrilled to read that you had a wonderful experience, and that our staff and amenities helped make your special occasion memorable. We appreciate your feedback regarding the bathroom and parking, and we'll look into ways we can improve these areas to enhance future stays. We would be honored to welcome you back for your anniversary! Please feel free to reach out directly, and we’ll ensure your return stay is just as special, if not more! Thank you again for your kind words, and we look forward to seeing you again soon. Always at your service, Yodil Caban yodil.caban@hilton.com General Manager For the lowest rate guaranteed, visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Very nice staff, restaurant on-site, small chocolatier shop in lobby with some essential items as well, mandatory daily resort fee of $45 per day for shuttle to the beach (we did not use). WiFi. Rooms need some refurbishing. Pool area is nice but pool is unheated. There is a hot tub, game table, cabana, towels, ample seating by the pool. Uber is easily available. I would recommend the hotel for a stay in San Juan as long as you don’t mind Uber’ing around. Not much in the surrounding area of the hotel: some shops, Starbucks nearby, Bebo’s Cafe (great local eatery) nearby, grocery store nearby. On-site parking available but I think it’s a daily fee (not sure as we didn’t use the parking). On-site restaurant (we did not try). We were there for a cruise. I don’t think I can recommend it for a cruise hotel. Hard to get early check-in or late check-out which you need as a cruiser because the ship sometimes boards you late and definitely disembarks you early. No complimentary shuttle to the cruise port. Breakfast is not included in the rate. Hotel staff is nice and will hold your luggage while you wait for a room to become available. Daily water in the room, safe for valuables in room, refrigerator, clean, however it looks like all the maintenance is focused in the combined areas of the hotel and less in the rooms. So, all in all, nice for a San Juan vacation but less useful for cruising.
Read more
Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yodil Caban, Owner at DoubleTree by Hilton Hotel San Juan
As beautiful as the Christmas Tree is here in the hotel. As a guest today Dec 15 2023, the normal rain shower is currently happening ,thus making the hotel rooms very cold for me. I reported to the Manager Omar , he said “ being in a tropical location the hotel has no heating system”. In all my 40 years of traveling , living in countries at the Equator have I heard of such a thing neither had DoubleTree Customer Service Manager. For my troubles let’s say since Omar never said one way or another offered to waive $90 or to move me into a suite , I declined the offer since that doesn’t warm me up as I sit in a very cold room. I’d suggest if you’re going to visit beautiful San Juan , check another hotel chain incase the weather drops and that the hotel has heating in the guest room.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Â If the weather is cooler than your accustomed too, before you book call the hotel directly to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yodil Caban, General Manager at DoubleTree by Hilton Hotel San Juan
Responded Dec 19, 2023
Saludos Mamezcua12, As a tropical destination boasting an average temperature of 70°F to 80°F even during the colder months, the requirement for heating is quite rare. We recognize the significance of providing a comfortable environment, and we apologize for any inconvenience stemming from the absence of heating systems in our guest rooms. If you have any further questions or concerns, please feel free to reach out to me at yodil.caban@hilton.com Always at your service, Yodil Cabán General Manager Should any of our future guests have any questions or concerns regarding our hotel please contact us directly at 1-877-926-3030, e-mail us at reservations@sjdoubletree.com. We value guests’ feedback and would appreciate the opportunity to make things right.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel close to restaurants and beach. Although it’s not ON THE BEACH they will shuttle you over and they have their own private beach with chairs, towels and umbrellas. When you’re ready to go back, just tell the beach attendant and they will call the shuttle. Everyone was VERY nice! Bottles water was free, you just had to ask for it. Hotel was much nicer than we expected a Doubletree to be. We stayed 2 nights prior to our cruise and hotel was only a 10-15 min drive from the port. Ubers are very easy to get around town. Never waited too long
Read more
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yodil Caban, Owner at DoubleTree by Hilton Hotel San Juan
Responded Feb 4, 2025
Saludos Wayne B, Thank you for your wonderful review! We love to read that you enjoyed our convenient location, beach access, and complimentary shuttle service. It's great to know our team made you feel welcome and that we exceeded your expectations! We appreciate you choosing to stay with us before your cruise and hope to welcome you back for another fantastic visit in the future. Safe travels! Always at your service, Yodil Caban yodil.caban@hilton.com General Manager For the lowest rate guaranteed, visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms and bathrooms need to be taken care of better. The showers are gross with black mold and grime in between all of those tiny tiles. Also the “beach club” area needs to be manned by someone pleasant, since the guy in charge of the chairs and umbrellas had a horrible attitude.
Also there’s no service from the hotel restaurant at the beach so I had to Uber to Supermax from the beach (which was conveniently across the street from the hotel) to buy a cooler, ice, drinks, vodka, water, tortilla chips, salsa, fruit, plates, cups, forks, and salad to make my own experience. I shared with some others around me who were disappointed as well. The guy who drove us to the beach club was very nice and super helpful with recommendations on LGBT friendly areas and clubs for my girlfriend and I to go to.
The location was within 5-10 minute walking distance of a lot of restaurants and bars, and a cheap Uber ride to old San Juan. The pool area was nice and well maintained but pool service leaves a lot to be desired. Having laundry inside was helpful with washing clothes before returning home to cut down on sandy luggage as well.
The restaurant/bar left a lot to be desired with food choices, flavor, and service at the bar. Luckily there’s lots of other places to go nearby.
For the price I paid however plus resort fee (which is silly because it’s not a resort..) it’s totally not worth it. Just go with another hotel even if you have to pay more so that you’re comfortable.
I am not used to this type of hotel or treatment for a vacation that I spent so much on.
Read more
Review collected in partnership with DoubleTree by Hilton
Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The rooms are very nice and comfortable. It offers various comfort amenities like coffee, water, soap, lotion, hair/conditioner, pool and laundry services along with being in a good location where everything was near if I needed anything. The restaurant food is always delicious although expensive. We get a complementary drink for being frequent flyers. The beds are very nice and I'm always able to get a good night's rest which I don't usually do at home. The staff are very willing and helpful and overall staying in the hotel is consistently a very pleasant experience. Thank you.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The staff was amazing from Brian at the front desk who greeted me with a beautiful smile the wonderful cleaning ladies Maria and Diana on the fourth floor and I cannot forget the amazing Valet gentlemen who always go above and beyond number one on my list was James,Christian,William,And Jason In that order and of course there’s Emmanuel down at the beach by himself works very hard. And of course, the night crew at the front desk Gadiel and V. Unfortunately, the Cafe waitress staff was not much to be desired. The pool area did not lock, clean or up kept. This therefore, I never went in and the charges for the amenities added to our Bill Is ridiculous. You should be able to use the pool in the hotel that you’re staying in and parking in the garage as a guest of the hotel we should at least get it at a discounted rate. I understand a regular rate of a public but not for your guest other than that everything was great oh yeah and thanks for the cookies. 🍪 🍪🍪🍪
Read more
Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:Â Plan for unexpected add-ons to your bill
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yodil Caban, Owner at DoubleTree by Hilton Hotel San Juan
As a Gold Hilton Honors member, I was deeply disappointed with my recent stay at this budget-friendly hotel. The front desk staff were notably unwelcoming, failing to greet guests and seeming uninterested in providing service. When I checked in for two rooms, I did not receive the customary cookies, and my inquiry about an upgrade was dismissed. Stephanie and Omar, in particular, were rude and condescending. Omar’s attitude during a self-parking issue made me feel as if I had never parked in a garage before.
In contrast, Williams and Jason at the valet were outstanding, providing a much-needed welcoming presence.
There was also a lack of accurate information about the breakfast hours, even from the manager, which added to the overall confusion and dissatisfaction.
The restaurant is overpriced, and the buffet food was not refreshed regularly. The rooms are small, and the bathrooms’ glass doors offer no privacy.
On a positive note, the beach is conveniently close, and the pool area with waterfalls and a hot tub is nice. However, the negative experiences overshadowed these amenities.
Additionally, I noticed a concerning issue of colorism at this hotel. If you are of a darker complexion and do not speak Spanish, it might be worth considering other accommodations.
Overall, while there were some redeeming qualities, the poor service and unwelcoming atmosphere lead me to rate this hotel two stars.
Read more
Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yodil Caban, Owner at DoubleTree by Hilton Hotel San Juan
Responded Aug 12, 2024
Saludos Cathy. As a Gold Hilton Honors member your experience is incredibly important to us, and I sincerely apologize if we fell short of your expectations during your recent stay. Please know that we take your comments very seriously, and I will personally address the observations you've mentioned with our team, to ensure that all guests receive the warm and exceptional service for which we are known for. We welcome guests from all over the world and, as part of our passion for hospitality, we strive to provide an outstanding stay for everyone. I'm happy to read that Williams and Jaison at Valet, provide you with outstanding and welcoming service. I will ensure they are recognized for their exceptional hospitality. I would like the opportunity to discuss your experience further. If possible, please contact me directly at yodil.caban@hilton.com. Thank you for your valuable feedback. I look forward to connecting with you and welcoming you back to stay with us in the future. Always at your service, Yodil Caban General Manager Should any of our future guests have any questions or concerns regarding our hotel please contact us directly at 1-877-926-3030, e-mail us at reservations@sjdoubletree.com or visit us at sanjuandoubletree.com.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My sister, brother-in-law, and I had a great experience when we stayed at Doubletree by Hilton San Juan. Staff was extremely friendly and always greeted us when we encountered each other. They were easy to speak with and contact whenever we had any questions or concerns. When we reported an issue with our room, just as a precaution not expecting anything out of of it, the manager and staff followed up with us, provided us with an update, allowed us to change our rooms, and gave us a complimentary meal. We were not expecting this at all! We felt very welcomed and at peace here. We would definitely book here again for any future trips to San Juan, Puerto Rico. I would also like to add that everything is centrally located here. From the hotel you can walk down Calle LoĂza and try different restaurants and even walk down to La Placita.
Read more
Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yodil Caban, Owner at DoubleTree by Hilton Hotel San Juan
Responded Dec 20, 2024
Saludos Basia J, We are delighted to read that your family had a memorable stay with us. It’s great to know our team’s service and care made you feel at ease. We’re also glad we could quickly resolve your room issue and exceed your expectations. It’s fantastic that you enjoyed our location near Calle LoĂza and La Placita—there’s so much to explore and enjoy! Thank you for sharing such a wonderful review! Always at your service, Yodil Caban yodil.caban@hilton.com General Manager For the lowest rate guaranteed, visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
San Juan, Puerto Rico12 contributions1 helpful vote
Saludos Annette, there are taxis and uber service available right at the Hotel. If you have pre arraigned transposition with the cruise line, they will have a pick at the hotel. When will you be arriving to our hotel? We look forward to welcoming you soon!!
There are more places to choose from in the San Juan area.
PRICE RANGE
C$379 - C$549 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton san juan hotel san juan, doubletree san juan, san juan doubletree, best western san juan, san juan best western, hotel pierre puerto rico
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
184
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
