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Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
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2,522 Reviews from our TripAdvisor Community

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Showing 2,300: English reviews
Miami, Florida
Level Contributor
3 reviews
Reviewed yesterday NEW

I'm going to focus on the positives of the hotel, the location is great, the area is safe both day and night, and across the street there is Starbucks, grocery store, multiple restaurants including great sushi, a fun bar forgot the name so no need to go far for whatever youre looking for. There is a shuttle taking guests to... More 

Helpful?
Thank NHelen17
Decatur, United States
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW

The DoubleTree by Hilton San Juan exceeded my already high expectations. The facility is conveniently located in walking distance to restaurants, the beach, and a grocery store. The hotel guest rooms are beautiful, spotless, well lit, and with ample storage space ideal for longer term business travel. The breakfast bar has a delicious and varied selection of foods. And the... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Julie O
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 days ago NEW via mobile

Stayed here for four nights and loved it. Rooms were clean, staff was friendly and Cafe Pierre had an amazing happy hour! Thanks for everything!! I highly recommend this hotel- and I've stayed in many Hiltons in the US.

Helpful?
2 Thank Nycole M
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 days ago NEW via mobile

I travel 2-3 times a month all over the world and I have to say that the staff at this hotel was the friendliest ever. The breakfast staff was very amazing. Especially Sandy who just had twins. I also met a sales manager named Michael who was full of great tips and recommendations. Loved the pool and the giant chess... More 

Helpful?
2 Thank Julixa N
San Juan, Puerto Rico
Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 days ago NEW via mobile

Great Hotel in San Juan for good price. Paid about 100 for a night clean and modern rooms. It's in a good location near condado. There restaurants nearby and in the hotel. Good location for business meetings.

Helpful?
1 Thank HMSG
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos HMSG, We truly appreciate your kind words! Thank you for sharing your experience with other travelers. Always at your service, Yodil Cabán yodil.caban@hilton.com General Manager For the lowest rate guaranteed visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sanjuandoubletree.com. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW via mobile

Excellent place to stay wonderful personnel inviting atmosphere parking next to hotel is great in close proximity to great food and night life, super market accross the way was useful for my forgotten toiletries pool area was inviting !highly recommend it

Helpful?
2 Thank Neily S
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Neily S, Thank you for this great review and for sharing your experience with other travelers! Always at your service, Yodil Cabán yodil.caban@hilton.com General Manager For the lowest rate guaranteed visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sanjuandoubletree.com. More 

Anaheim, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

This was the smallest hotel room I have ever stayed in. There is a sliding frosted glass door between the bed and bathroom. No bathroom privacy. Did not like bathroom design. Felt we paid too much for what we got.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Deborah J
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Deborah J, I am genuinely concerned about the experience you have expressed in your review and would like to apologize for not meeting your expectations. Please contact me directly at my cell phone 787-649-3530 or by e-mail at yodil.caban@hilton.com, I would like to have the opportunity to mend your feelings towards our hotel. Always at your service, Yodil Cabán... More 

Toronto
1 review
Reviewed 4 days ago NEW

Staff were friendly. Location of hotel was not really central but easy access to groceries and such. We stayed prior to a cruise. Room was the smallest room I have ever stayed in and our friends' room was the same. It was so small that we could not have had our friends in to our room for a drink before... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank cynthiasA8428PH
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos CynthiasA8428PH, If possible please contact me at yodil.caban@hilton.com or call me at my cell phone 787-649-3530. We strive to ensure that our rooms are in perfect conditions for our guests and if there is one that is not, we would like to know the room number so we can tend to it. As well, I do want to personally... More 

Trinidad
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW via mobile

I visited San Juan two weeks ago and made reservations for the Hilton Double Tree Hotel. We arrived about noon and was told that since check-in is at 4pm, we would have to wait until a room was available. We decided that we would pass the time by having lunch in the adjoining restaurant situated in the lobby. The front... More 

Helpful?
Thank Makeda G
Park City, Utah
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

I would be giving the hotel higher stars but we had an unpleasant experience with the reservations office when we initially tried to book our rooms, and then another experience at check in, and then found the service overall at the hotel to be unfortunately slow with a level of uninterest. Speaking solely of the hotel itself, its well located... More 

Helpful?
1 Thank alextoth2013
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Alextoth2013, We are happy to read that you found our hotel to be well located, safe, clean and modern. We did want to apologize if at any moment we missed the mark. Our guest experience is extremely important to us and it is our obligation to consistently deliver the outstanding levels of service that our guests expect from us.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 

Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $193 - $430 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Orbitz, Hotels.com, Odigeo, Expedia and Jetsetter so you can book your Doubletree by Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Hotel Style:
#3 Business Hotel in San Juan
#3 Spa Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#5 Luxury Hotel in San Juan
#6 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton San Juan staff and other travellers.
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Questions? Get answers from Doubletree by Hilton San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed on the 8th floor and the 5th and both were ok Ice machines on each of these floors.”
 of 5 bubbles RNP03, 22 Nov 2016 | Read review
“I loved having a Murphy bed for visits by family/friends”
 of 5 bubbles kayakgirl610, 1 Nov 2016 | Read review
“Every room is great!”
 of 5 bubbles N5504SGjohnk, 30 Oct 2016 | Read review
“Ground floor surrounding the pool is a great location, the grounds are lovely.”
 of 5 bubbles midema4, 20 Oct 2016 | Read review
“If you visit San Juan for a cruise or a holiday try this hotel, you will not be disappointed”
 of 5 bubbles , 27 Sep 2016 | Read review
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