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Doubletree by Hilton San Juan

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Traveller (775)
Room & Suite (465)
Pool & Beach (197)
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Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
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Nearby Hotels
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Reviews (3,006)
There are newer reviews for Doubletree by Hilton San Juan
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2,715 results
Traveller rating
1,629
784
205
64
33
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LanguageEnglish
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1,629
784
205
64
33
Show reviews that mention
All reviewsdouble treemurphy bedgrocery store across the streethour supermarketwarm cookiescafe pierreself parkingpool and hot tubbusiness centerpool areaopen hoursfew blocksvery nice hotelresort feepre cruise stayclose to the airportfitness center
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791 - 795 of 2,715 reviews
Reviewed January 2, 2016

Dear Yodil Caban, We enjoyed our stay at your property 12/26-30/15 and appreciated the high-floor upgrade, numerous warm chocolate chip cookies and your very pleasant and helpful front desk, including Denise Santos. Your location is convenient to Ashford and the 24-hour grocery story across the...More

Review collected in partnership with DoubleTree by Hilton
1  Thank Denise P
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded January 3, 2016

Saludos Denise P, We are happy to read that you enjoyed your stay. I have privately sent you an e-mail explaining the resort destination fee and offering a resolution. Thank you for letting me know of your experience with E&B Tours, I will be looking...More

Reviewed January 1, 2016

I can't say enough good things about how accommodating the staff is. We came to San Juan for Christmas week and our "Vacation Rental" was a horror. Everywhere was booked. Doubletree found us rooms at a reasonable price for the time of year and turned...More

3  Thank NotaVIP
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded January 3, 2016

Saludos Pam R, Thank you for this great review and for recognizing the efforts of our staff!! Always at your service, Yodil Cabán yodil.caban@hilton.com General Manager For the lowest rate guaranteed visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com.

Reviewed January 1, 2016

This hotel was in a fine part of town, with a variety of good restaurants within walking distance. It is a ~$15 cab ride to Old San Juan for 4 people from the hotel. The accommodations were very clean and the staff helpful. Everyone spoke...More

Review collected in partnership with DoubleTree by Hilton
2  Thank 19081Swarthmore
Reviewed January 1, 2016

The Doubletree is an adequate hotel but not impressive for the exceptionally high prices. The rooms are cramped and afford no privacy for anyone other than a solo traveler or a couple. The fitness room is pretty nice, as is the pool area. Overall I...More

Thank NYCSojouner
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded January 3, 2016

Saludos NYCSojouner, We are truly sorry that we were not able to exceed your expectations. The holiday week of December the 25th on to January 2nd is one of the highest demand period of San Juan, Puerto Rico. We do encourage our guests to contact...More

Reviewed December 31, 2015 via mobile

We started our vacation on a cruise. Unfortunately, had a medical incident that required that we leave the ship for more medical than could be provided aboard the ship. Celebrity Cruise made the arrangements for ambulance transfer to the hospital and at the same time...More

3  Thank imshepp
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Heated pool
Outdoor pool
Details
Price range
US$164 - US$327 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in San Juan
#3 Business Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$164 - US$327 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in San Juan
#3 Business Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (775)
Room & Suite (465)
Pool & Beach (197)
Dining (66)
Amenities (98)
Business Centre & Event Rooms (9)
Family and Play Areas (7)
Questions & Answers
Ask a question
T4251ASjuliar
June 13, 2018|
AnswerShow all 2 answers
Response from nseal1976 | Reviewed this property |
No,I don't think so.
0
Votes
T4251ASjuliar
June 13, 2018|
AnswerShow all 6 answers
Response from YMCSanJuan | Property representative |
Hi T4251ASjuliar, Thank you for your interest in staying with us and for sending us your question. We encourage you to ask for the late check-out upon arrival at our property as it depends on availability. We cannot... More
0
Votes
Heather C
May 8, 2018|
AnswerShow all 8 answers
Response from nseal1976 | Reviewed this property |
Hi ,at the time I stayed the place didn't feel safe at all ,I can imagine that now after the hurricane and economic situation it's has gotten worse.
1
Vote
Room Tips
"I stayed in 712. Very quiet near the elevator but not much of a view."
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"Best views, clean, bigger suites and quiet."
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"Try to chose rooms right accross the pool are and gym."
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"The ground floor poolside rooms are great."
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