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Doubletree by Hilton San Juan

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Traveller (773)
Room & Suite (465)
Pool & Beach (196)
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Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (2,989)
There are newer reviews for Doubletree by Hilton San Juan
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2,699 results
Traveller rating
1,615
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1,615
783
205
63
33
Show reviews that mention
All reviewsdouble treemurphy bedgrocery store across the streethour supermarketwarm cookiescafe pierrebebo's cafeself parkingpool and hot tubbusiness centerpool areaopen hoursfew blocksvery nice hotelresort feepre cruise stayfitness center
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801 - 805 of 2,699 reviews
Reviewed December 9, 2015

Perfect hotel. Friendliness throughout all staff. Hotel room spacious and real clean with huge shower with toiletries. Restaurant Cafe Piere has an extensive menu and friendly atmosphere. Try out the chocs at Lily's Chocolatier.More

1  Thank Jacqui8636c
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded December 14, 2015

Saludos Jacqui8636c, Thank you for sharing your insights of our hotel and for your kind’s words!! We look forward to welcoming you again soon! Always at your service, Yodil Cabán General Manager For the lowest rate guaranteed visit us at sanjuandoubletree.com, call us at 1-877-926-3030...More

Reviewed December 9, 2015

Good experience at Double Tree. Walking distance to beach and good restaurants close by. Close to Santurce. Needed to cab to Old San Juan which was fine. Hotel was very nice looking and clean. Good value for the price.More

Review collected in partnership with DoubleTree by Hilton
3  Thank Andrew D
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded December 14, 2015

Saludos Andrew D, Our efforts are focused on making sure that our guests enjoy their stay with us and it is fulfilling to read your review. Thank you for sharing!! Always at your service, Yodil Cabán General Manager For the lowest rate guaranteed visit us...More

Reviewed December 3, 2015

Great stay at the Double Tree San Juan. Has to be the quietest hotel ever! Although I knew there were other guests on my floor and on the floors above and below me I never heard anyone unless they were talking when they passed my...More

Review collected in partnership with DoubleTree by Hilton
2  Thank Ann R
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded December 8, 2015

Saludos Ann R, We are truly grateful for the 5 star review, Thank you! If we can be of service to you in any way please do not hesitate to contact us directly. Always at your service, Yodil Cabán General Manager For the lowest rate...More

Reviewed December 3, 2015

I decided to stay here for 2 nights in two separate rooms while having a mini vacation to celebrate both my daughter and myself birthdays. Staff and front desk were very friendly and kind specially Guillermo and Raul who gave me directions to get to...More

3  Thank Mariel B
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded December 8, 2015

Saludos Mariel B, Mini vacations are always a great way to recharge!! Thank you for your review of our hotel and for the kinds words regarding Raul and Guillermo. We look forward to becoming your new home in San Juan!! Always at your service, Yodil...More

Reviewed November 26, 2015

We booked this hotel though Royal Caribbean and were not disappointed!!! The service was exceptional. The hotel clean and well appointed, and the room modern, clean, and had the most wonderful shower!!! The true gem of the hotel was the Bellman Antonio!!! We were in...More

4  Thank JFC-TLC
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded December 1, 2015

Saludos JFC-TLC, We must agree with you that Antonio is a true gem! He truly embodies our guest centric culture. Thank you for your review and we look forward to welcoming you back again. Always at your service, Yodil Cabán General Manager For the lowest...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Heated pool
Outdoor pool
Details
Price range
US$172 - US$320 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in San Juan
#3 Spa Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$172 - US$320 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in San Juan
#3 Spa Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (773)
Room & Suite (465)
Pool & Beach (196)
Dining (66)
Amenities (98)
Business Centre & Event Rooms (9)
Family and Play Areas (7)
Questions & Answers
Ask a question
Heather C
May 8, 2018|
AnswerShow all 8 answers
Response from nseal1976 | Reviewed this property |
Hi ,at the time I stayed the place didn't feel safe at all ,I can imagine that now after the hurricane and economic situation it's has gotten worse.
1
Vote
Kathy S
March 12, 2018|
AnswerShow all 3 answers
Response from YMCSanJuan | Property representative |
Hi Kathy S, While we do not have a shuttle from the airport to the hotel or the cruise port, we do have taxis available out front 24/7. At the airport, you will also find many taxi cabs available in the exit area. On... More
2
Votes
Sabine E
March 2, 2018|
AnswerShow all 3 answers
Response from Tracey S | Reviewed this property |
Hi, the Double Tree is about 15-20 mins from the airport.
0
Votes
Room Tips
"The Hilton Honors rooms on the top floor are very nice!"
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"We were on the 6th floor away from the elevators and it was perfect! Quiet and comfortable."
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"Try another location if you are looking for a resort"
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"Rooms on both sides of the third floor were very good and quiet"
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