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Doubletree by Hilton San Juan

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2,703 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton San Juan
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Showing 2,460: English reviews
Atlanta, GA
Reviewed 29 January 2015

The rooms are small, but efficiently designed (think Europe). The chairs & umbrellas & towels for use on Condado Beach made things really relaxing. I really dislike the whole "resort fee" concept as being nothing more than a way to get you to pay extra for your room. In this instance I was OK with paying it as I felt...

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3Thank yes2travel
New York
Reviewed 29 January 2015

I was at the Doubletree at the same time as Stewart B. who wrote "Watch out for the resort charge." My only complaint actually is about the "Resort Charge" - I agree with Stewart on that, my feeling is just tell me the full price upfront and be done with it. Aside from that though, I loved this hotel and...

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4Thank RussellNewYork
London, Canada
Reviewed 26 January 2015

We stayed for 3 nights and loved it. The hotel itself was very contemporary and modern, with a very friendly and helpful staff. They had everything you could ask for, gym, business center, pool, restaurants close by. Our room was spotlessly clean and had a very comfortable bed. The room was not large but they made very good use of...

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5Thank rawnyd
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Rawnyd, Thank you for sharing your experience with other travelers!! It was great to read that you were able to enjoy our resort destination. We look forward to welcoming you again to our hotel and if we can be of assist you with future stays please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com Always at your...

Reviewed 25 January 2015

The Staff are very honest, honorable. I lost my wallet, I had cash, credit cards, important documentation, etc. The Valet found it and give it to the manger of the hotel, they call me immediately. The next they I went to the hotel to get my wallet I had everything inside.

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7Thank Sheila A
Ann Arbor, Michigan
Reviewed 25 January 2015

This hotel was very convenient to our rental car drop-off, to great restaurants, a grocery store, the city bus stop (to head to Old San Juan), and about 10-15 minutes away from the airport by taxi. The room was clean and comfortable, and the pool area was very nice. The resort fees seemed unnecessary (not really a resort; most hotels...

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4Thank GoBlueTeacher
Reviewed 25 January 2015 via mobile

This hotel is very well maintained. Rooms are very clean and nicely furnished, but a little small. Bathrooms have tiled floor to ceiling showers. Location is nice and appears to be relatively safe. About two blocks from the beach and dozens of restaurants. I was traveling for business so the free wifi was appreciated.

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4Thank Travelbugs1234
NYC
Reviewed 24 January 2015 via mobile

OMGosh! The bathtubs here are fantastic. But, they're only in the rooms with the King Sized Beds. Make a bubble bath using the shampoo! FUN! The hotel is super cool with lots of places to listen to the Coqui Frogs at night in front or by their pool. Joan (pronounced Joe-AHN) is the ultimate multi-tasker at the Front Desk.

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2Thank RedCarnationReady
mansfield, United States
Reviewed 23 January 2015

I have no complaints, nice clean room, pool and hot tub very nice. Beach is not far, the hotel offers a shuttle to and from. The staff was very nice and friendly and willing to accommodate. A grocery store is a 2 minute walk, along with restaurants within walking distance

Review collected in partnership with DoubleTree by Hilton
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5Thank Armand A
Kennedale, United States
Reviewed 23 January 2015

I thiink this is an above-average hotel, but I wan't crazy about the area it was in and the hotel breakfast could be better. I also don't understand the charges for "Resort Fees" since this is in no-way a resort, and the parking fees add up to. Also, each breakfast I had at the hotel, the milk was spoiled, and...

Review collected in partnership with DoubleTree by Hilton
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5Thank Ryan D
Stuttgart, Germany
Reviewed 23 January 2015

This hotel left nothing to be desired. We'd say again in a heartbeat! The room was great, very comfortable bed. The cookies, as always with doubletree, were warm and delicious. Fantastic valet staff and a great shuttle to the beach. *great breakfast right across the street from the hotel at the supermax grocery store too! :)

Review collected in partnership with DoubleTree by Hilton
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3Thank Abby U
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Abby U, It was very rewarding to read your review and loved reading that you would stay with us again in a heartbeat!! We do look forward to welcoming you back and if we can be of asstiance in any way contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com Always at your service, Yodil Cabán General Manager...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 

Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $195 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Reservation Options:
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Hotel Style:
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Spa Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton San Juan staff and other travellers.
112 questions
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WACONIA
phoenix, az
7 months ago
Lawton, Oklahoma
Cape Canaveral, Florida
3 months ago
Las Vegas, Nevada

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Questions? Get answers from Doubletree by Hilton San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a poolside view as the garden area around the pool is very nice.”
jp4842CT, 15 Apr 2017 | Read review
“Don't pay extra for the Garden room, not worth it.”
ORS0920, 7 Apr 2017 | Read review
“We stayed on the 8th floor it was very quiet”
sloopy123, 30 Mar 2017 | Read review
“Stay in higher floors if you want a decent night sleep”
Ocsdtraveler, 16 Mar 2017 | Read review
“Get on the east side to avoid the morning trash trucks across the street”
FredW865, 14 Mar 2017 | Read review
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