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Holiday Inn Express San Juan Condado

HIExpress.comUS$110*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Express San Juan Condado
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480 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express San Juan Condado
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Showing 386: English reviews
Reviewed 19 June 2014 via mobile

We are actually in the process of checking out now from the Holiday Inn... The staff could not be nicer and the location is great, but the room we had was gross. The room was humid, humid, humid. The humidity level in the room did not lessen even with the a/c cranked. It felt damp and it was really noticeable...

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Helpful?
Thank Gagal14
Alev T, Director of Sales at Holiday Inn Express San Juan Condado, responded to this review

Dear Gagal14, We are so sorry to hear that you experienced difficulties with the bathtub and the AC in your room. Please accept our apologies for not living up to your expectations in that matter. I have shared your review with my Director of Housekeeping and Engineering so we may improve in this area. Again we apologize for the inconvenience...

Pittsburgh, Pennsylvania
Reviewed 13 June 2014

I found the staff to be friendly and helpful; check-in and check-out were quick. Our room was clean and met our expectations, with a sliver of a view of Condado Beach. I found the bed to be comfortable, the air conditioning worked fine. I'm sure that rooms on the highest two floors would have reasonable views if that is what...

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3Thank global_latte2
Alev T, Manager at Holiday Inn Express San Juan Condado, responded to this review

Hola global_latte2, Thank you very much for your wonderful review. We are delighted to hear that you have found our rooms comfortable and enjoyed our convenient location. Hope to have you with us again in the near future, may be for longer stay. Thank you again. Sincerely

Knoxville, Tennessee
Reviewed 12 June 2014

We stayed here a couple days before our cruise an the day after. We are Platinum club members and have stayed at various HIE's. This one ranks as so-so for various reasons. The rooms and bathrooms have been recently remodeled however the air conditioners apparently were not. They work great but are very noisy. Having hot water for a shower...

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Helpful?
1Thank Samantha W
Alev T, Manager at Holiday Inn Express San Juan Condado, responded to this review

Samantha W, Thank you very much for taking the time to review our hotel. We would like to apologize for the inconveniences that occurred during your stay and would like to let you know that we have taken the necessary actions. Again thank you for staying with us and hope you give us another chance in the future. Kind Regards

Prague, Czech Republic
Reviewed 9 June 2014

As said by numerous reviewers below, the biggest plus of this hotel is its location smack in the centre of Condado, just a few steps away from the beach and from eating places. Otherwise, it is somewhat nondescript - clean and recently refurbished, although not completely - main problem being terribly noisy 1980´s-style aircon units and room doors with one...

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Helpful?
1Thank Martinzz
Alev T, Manager at Holiday Inn Express San Juan Condado, responded to this review

Hola Martinzz, Thank you for your kind review. We are happy to read that your enjoyed your stay with us and that you liked the location of our hotel close to restaurants and the beach. Please accept our apologies that occurred during your stay and we hope to welcoming you back as our guests. Kind Regards

Scottsdale, Arizona
Reviewed 3 June 2014 via mobile

My fiance and I spent 4 nights there. I was a little concerned about some of the reviews I read about the size, cleanliness and service. I am happy to report they were wrong. For the size, yes it may be smaller than traditional rooms, but you're in Puerto Rico, how often are you in the room. It was spacious...

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Helpful?
3Thank Scott Y
Alev T, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear Scott Y, We are delighted to hear that you have enjoyed your stay at Holiday Inn Express San Juan Condado. We appreciate that you take the time to review our hotel and share your experience. We will communicate with our staff about the concierge services to update our lists. Thank you again and look forward to having you with...

Mexico City, Mexico
Reviewed 25 May 2014

We were very dissapointed with this hotel, it was $200 a night, and the room was very small, lack of light in the room and the bathroom, there were few tables for breakfast, it was very hard to get one

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1Thank chio c
Alev T, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear chico c, We greatly apologize for the unnecessary frustrations you have described in your review. Our goal is not only to meet guests' expectations, but to exceed them. We are terribly sorry we failed to do so on your visit. We certainly hope that you give us another chance to improve where we lacked and we do hope that...

Reviewed 22 May 2014

1-great location for the price , walking distance from the beach and a lot of good restaurant just remember one thing don't expect them to be cheap because your at the heart of condado which is the good area. 2- rooms are small but ok a couple of things i didn't like, you have to walk in the middle of...

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Helpful?
1Thank Luis C
Alev T, Manager at Holiday Inn Express San Juan Condado, responded to this review

My sincere apologies that your experience with us was less than perfect; we respect all feedback and find it helpful for the hotel to learn and grow in all aspects that is what this forum is for. We strive to do the best in all areas and thank you again for taking the time to review us and hope that...

Cleveland, Ohio
Reviewed 21 May 2014 via mobile

Stayed here for one night after a Caribbean cruise. Room was fairly clean, staff was great and the outdoor pool was excellent! Very nice location across from a park. Had a festival while we were there that also provided fun and entertainment for us. Would definitely stay here again!

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Helpful?
1Thank showcom1
Alev T, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear showcom1, Thank you very much for taking the time to review our hotel. We sincerely appreciate the feedback and very happy to hear that you have enjoyed your stay with us. Looking forward to having you in the near future. Kind Regards Hotel Management Holiday Inn Express San Juan Condado

Raleigh, North Carolina
Reviewed 19 May 2014

As an IHG platinum member I stayed at the Holiday Inn Express San Juan Condado on May 30th ,2014 for one night. I was traveling with my 8 year old nephew and sister to Puerto Rico for our vacation. Everything was going well up until around 8 or 9pm that night. I had gone out for subs for us at...

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4Thank Nordique2016
Alev T, General Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear Nordique2016, We are very sorry that your stay at Holiday Inn Express San Juan did not meet your expectations. We take each and every review very seriously. We have communicated the situation with the hotel staff and again please accept our apology. Sincerely, Hotel Management

Georgetown, Indiana
Reviewed 28 April 2014

As an IHG platinum member, I try to stay at IHG properties anywhere I go. I was very happy to find a HIE in San Juan. Then I read the previous reviews and I got nervous. My wife and I decided since it was only for one night we would go ahead and chance it. I have to say, we...

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Helpful?
3Thank MattW0329
Alev T, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear Matt W, Thank you very much for staying with us and for your feedback. We really appreciate it and we will be looking forward to seeing you again soon. Kind Regards, Hotel Management

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Holiday Inn Express San Juan Condado features an excellent location in the exclusive Condado area. Enjoy our recently updated Wi-Fi Internet for fast and speedy connection. Its beauty and splendor overlook Condado Lagoon. Within walking distance, you will enjoy first class shopping, with all major jewelery stores, souvenirs and fashion designer boutiques at hand. Visit the beautiful Condado Beach within walking distance to the hotel. And when the night falls, casinos and exciting nightlife are the name of the game. Take advantage of our free deluxe continental breakfast, 24 hour complimentary coffee & tea in lobby, outdoor pool, fitness room or business centre. With highly trained and qualified personnel which guarantees all necessary arrangements for groups, conventions, social activities and business meetings. ... more   less 

Additional Information about Holiday Inn Express San Juan Condado

Address: 1 Calle Mariano Ramirez Bages | Bages Condado, San Juan 00907-1687, Puerto Rico (Formerly San Juan Plaza Hotel)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $147 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express San Juan Condado 3*
Number of rooms: 115
Reservation Options:
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Also Known As:
Holiday Inn Express San Juan Hotel San Juan
Holiday Inn San Juan
San Juan Holiday Inn
Holiday Inn Express Puerto Rico
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express San Juan Condado staff and other travellers.
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Questions? Get answers from Holiday Inn Express San Juan Condado staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Better view on the higher floors closer to the left side of the hotel if you are facing it!”
michelen68, 1 May 2017 | Read review
“On the 7th floor - very quiet. Hotel is 2 Blocks from Beach (Easy Walk) and 1/4 Mile from the Lagoon Walkway.”
DiAlJo, 24 Apr 2017 | Read review
“The hotel doesn't face the ocean but ask for the Bay side view.”
rha600, 16 Apr 2017 | Read review
“more space and renovation”
tianziz, 23 Mar 2017 | Read review
“Don't take any on the ground floor!”
, 13 Mar 2017 | Read review
5 of 5
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US$110* /night
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Prices are for 1 room, 2 adults
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