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Hotel Milano

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910 Reviews from our TripAdvisor Community

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Showing 864: English reviews
Raleigh, North Carolina
Reviewed 3 January 2017 via mobile

Stayed here out of desperation with my family as everything else was already booked up in September. Gross hotel, gross rooms, unfriendly staff. My family honestly didn't want to touch anything it felt so dirty. I would think they could afford some updates as expensive as it is to stay here. The only saving grace is the location.

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Helpful?
Thank emilyclove
New York
Reviewed 31 December 2016

Having paid for our room months in advance, we arrived to find a surly desk clerk, more interested in his phone than his clients, insisting that a lesser room was the only one available. When I insisted, he could not locate our reservation. Fortunately, I had my computer with me; once I pulled up our original reservation, showing what we...

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Thank frequentflyer044
Reviewed 23 December 2016

My room was neatly clean and well organized. Frankly, up to US standards. Bathroom extremely clean and hot water. Adequate environment to have a good night sleep. Most impressed with the readings from Mr. Juan San Emeterio, hotel’s owner who is also a distinguish writer and have some of his literature available for guests to enjoy. Excellent quality at a...

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1Thank Edgard C
San Juan, Puerto Rico
Reviewed 18 December 2016

Arrived at hotel at 3am, after long flight.Richard the unfriendly desk clerk let us in. I said Hello twice with no response. He asked for ID and credit card and then proceeded to take a photocopy of my credit card. I asked why are you copying my card? He said you can have the copy back when you check out....

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Helpful?
Thank eldridge70
juansan, Owner at Hotel Milano, responded to this review

Sorry to hear you had so many complaints we checked your room and it was clean and neat perhaps it was so late and you were so tired that your perception was compromised any way we wish you Merry Christmas and good health for you and your family, Juan

Columbus, Ohio
Reviewed 12 December 2016

This hotel in the middle of Old San Juan was an excellent location for walking to the shops and sights. Rooftop restaurant not bad, except the $5.99 continental breakfast left a lot to be desired. The rooms smelled a little musty, but appeared clean.

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Thank Andrea B
Rincon, Puerto Rico
Reviewed 11 December 2016

The Hotel is Old city San Juan PR. Excellent location. Clean Rooms. Rooms has a small refrigerator. Nice Service. Has a Restaurant and Pub. Didn't tried neither. The reservation experience was really good. Rooms price are a little expensive for the Hotel class. But we recommend it. The Rooms with view are to the roof of other buildings and road.

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Thank jcardonapr
Adelaide, Australia
Reviewed 1 December 2016

We did not stay here but had dinner on rooftop. The food id very nice and while service is friendly most of the staff really didnt know much about what was going on. A little disorganised but we got our food and drinks and it is a great lookout in the middle of magnificent old san juan. You will have...

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Thank jon m
Reviewed 14 November 2016

Stayed in a small single room, clean and comfortable. Staff was great. The rooftop restaurant was wonderful. Since several of us met there we decided to try almost all the appetizers and really enjoyed our meal. The breakfast was more than adequate and the young lady serving was so friendly and helpful. Great location in Old San Juan.

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Thank DENISE M
Houston
Reviewed 7 November 2016

A small hotel in Old San Juan, probably 2.5 or 3 stars. Clean, comfortable and the employees are all extremely nice and helpful. And, they have a really cool restaurant and bar on the roof. Right in the middle of everything.

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Thank darwinmoore
Portsmouth, Dominica
Reviewed 18 October 2016

This is our favorite hotel in Old San Juan (OSJ) and the location is absolutely perfect- close to all the major attractions, restaurants and nightlife that OSJ has to offer. The guys that work there speak fluent English and are always helpful to their guests. This hotel is charming and feels like coming home to meet your family for the...

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Helpful?
Thank lennondave

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Room Service
Official Description (provided by the hotel)
Affordable, nice hotel centrally located within walking distance of Old San Juan's many tourist attractions and the cruise harbor. Visit El Morro, San Cristobal, Museums, Art Galleries or shop at Calle Cristo and Calle Fortaleza where you will find many designer outlet centers and fine jewelry stores. Breakfast is offered in the hotel's penthouse terrace with a view of San Juan roof tops. ... more   less 

Additional Information about Hotel Milano

Address: Calle Fortaleza 307 | Old San Juan, San Juan 00901, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $116 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Milano 2.5*
Number of rooms: 30
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Also Known As:
Milano Hotel San Juan
Hotel Milano San Juan Puerto Rico
Milano San Juan
Hotel Style:
#10 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Milano staff and other travellers.
19 questions
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Pensacola, Florida
over a year ago
Providence, Rhode Island
Wasaga Beach, Canada
over a year ago
Riverdale, Illinois

See all questions (19)

Questions? Get answers from Hotel Milano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front of building on street side”
 of 5 bubbles LannRubin2, 15 Mar 2017 | Read review
“Rooms facing the street can be louder due to traffic, but did not affect my sleep”
 of 5 bubbles TraceyE983, 1 Mar 2017 | Read review
“Please do not use this hotel it's the worst I have ever seen this is a hostel”
 of 5 bubbles Masums, 19 Feb 2017 | Read review
“rooms on the north side might be quieter”
 of 5 bubbles karinmontana, 15 Feb 2017 | Read review
“The European ambiance is excellent.”
 of 5 bubbles captrivera42, 6 Jan 2017 | Read review
5 of 5