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Condado Lagoon Villas at Caribe Hilton

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Condado Lagoon Villas at Caribe Hilton
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700 Reviews from our TripAdvisor Community

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There are newer reviews for Condado Lagoon Villas at Caribe Hilton
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Showing 652: English reviews
Parkville, United States
Reviewed 4 weeks ago

Overall very good experience. Property in need of renovation. Service good. Taxi mafia in front of the hotel was annoying and even threatened our UBER driver. I used UBER to go around and it was 4 times cheaper and much more satisfying experience. I am sure hotels manager getting kick backs from Taxi drivers. I would rise this up to...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Alexander M
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Alexander M, Thank you for taking a moment to share your experience. It is delight to hear that the good service and experience have been highlights of your visits. We sincerely appreciate your feedback and we're very sorry you were unhappy with the taxi situation. As you were explained, the hotel does not manage the taxis, and is the...

Hamilton, United Kingdom
Reviewed 4 weeks ago

Excellent location and very good staff. Room was tired and in need of moderation. Object to resort charges especially when charged as a percentage. A person in cheap room users same wifi and pool towels etc as someone in a suite so why should I pay twice as much for same services.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jim B
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Jim B, Thank you for sharing your experience. It is pleasing to know you like many aspects of our hotel including our excellent location, very good team members. We would like to express our sincere apologies for the inconvenience you encountered while in our property. We take appreciate your loyalty to the Hilton Brand and would appreciate the opportunity...

Burlington, Canada
Reviewed 14 February 2017

My 5th or 6th time at this complex which also includes the Caribe Hilton. What I love is they allow me to use my Hilton Honors points unlike the IHG chain. The complex is older and some rooms need a refresher but very clean. The staff are exceptional. Mr Ramos is in security when you enter the outside pool area...

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Helpful?
Thank Chris H
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Chris H, Thank you for sharing. It is please to hear that our team member provided an outstanding level of service throughout your visit and we will be sure to pass along your compliments to Mr Ramos. It would be a pleasure to welcome you back for another remarkable stay someday soon.

Houston, Texas
Reviewed 14 February 2017

Since relocating to SoFLo, I been wanting to explore the Caribbean. Puerto Rico was the destination and so was this hotel. Aside from having roaches in my room the amenities (pool and restaurants) side of the hotel are fabulously situated towards the ocean! I guess since I was a Silver HH member who used his points I got the "you're...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Cburr1022
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. As a HHonors member, you are among our most valued guests. We are so sorry you found your room unacceptable. We can assure you that are not the standard in our hotel. We work hard to make sure our housekeepers keep each and...

Denver, Colorado
Reviewed 13 February 2017

Old, run down, no services, overpriced, does not provide services advertiser. The main hotel looks lovely and inviting. The Villas should be torn down or gutted and brought up to date. Need to have staff on hand. I have traveled Canada, US, Mexico, South America, Europe and have gotten what I expected and paid for. Never have had to meet...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Paul M
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Paul M, Thank you for sharing your experience. We are sorry we could not meet your expectations. We aim to deliver great service and a memorable experience. Your comments help us understand where we need to improve. Once again, thank you for your feedback and we hope you give us the opportunity to serve you in the near future.

Madison, United States
Reviewed 10 February 2017

Lagoon Villas is behind Caribe Hilton. Stayed 7 nights. Caribe Hilton lobby, outside pool and private beach is phenomenal. The gym has free weights, machines and cable weights. Staff is friendly and accommodating. Parking is safe and in a garage. Staff are great at ensuring only guests are utilizing the private beach. Drinks are overpriced. Lagoon seemed neglected. Would definitely...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank donaldsZ703CP
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for sharing your experience. It is pleasing to know you love many aspects of our hotel including pool and beach areas, gym, parking space and team members service. We are already looking forward to your return

Lewes, United States
Reviewed 9 February 2017

A hotel where the staff goes out of their way to be helpful. Eric in the concierge was absolutely fabulous. A little disappointed with the extra charges for things like parking, and the noise from the restaurant and mercado below and near our room was pretty bad. Room was comfortable.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank kimberlysE4425MO
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Your kind words are truly appreciated. It is delight to hear that our team members provided a fabulous level of service throughout your visit and we will be sure to pass along your compliments to Eric. It would be a pleasure to welcome you back for another remarkable stay someday soon.

Reviewed 9 February 2017

They advertise a one bedroom condo (over 1000 sq. feet) with a complete kitchen but it is not even close to that: no dish washer, no toaster, no kettle, minimum utensils, minimum dishes, glasses, pots and pans and no utility tools normally found in a kitchen. At 700$US per night, we should have taken our meals in a restaurant and...

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Helpful?
Thank 664rogert
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thanks for sharing your staying experience at the Condado Lagoon Villas. We are pleased to hear you found our location to your liking. We sincerely appreciate your feedback and we’re very sorry you were unpleasant with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We appreciate your recognition...

Philadelphia, United States
Reviewed 5 February 2017

Disappointed in experience, especially with room given the cost. As a HH member, surprised at $30 cost of breakfast; took over 10 minutes to get hot water in the shower each morning, room was very basic, marginally clean and noisy at night.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank C6745LKbarbaras
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for sharing your experience. We would like to express our sincere apologies for the inconvenience you encountered while in our property. We take your feedback very serious and will share them with our team. Your experience is not indicative of the service level we have been known for over the years. We take appreciate your loyalty to the...

San Diego
Reviewed 2 February 2017 via mobile

Rooms are clean. Casino is small, but we still enjoyed it. Lots of variety for restaurants. Kids loved water slide at pool. Beach is outside or pool. Would stay again! Located within walking distance to many restaurants and shops.

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Helpful?
Thank amandalynsmith
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Amanda, Thank you for sharing. We are pleased that you and your family really enjoy your stay at the hotel. Please be inform that Caribe Hilton does not have Casino, neither water slide at the pool. We look forward to your next visit will be at Caribe Hilton.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Enjoy the freedom and flexibility offered at Condado Lagoon Villas at Caribe Hilton in San Juan, Puerto Rico. Part of the Caribe Hilton hotel complex, these spacious San Juan villa accommodations offer flexible units perfect for family retreats or large groups or gatherings. Set on an exclusive peninsula, made up of 17 acres of lush tropical gardens, this acclaimed San Juan resort offers a secluded beach and amenities tailored to families, couples and business travelers alike. The Condado Lagoon Villas at Caribe Hilton are located just a 15-minute drive from Luis Munoz Marin International Airport (SJU). Condado Lagoon Villas at Caribe Hilton can be can be divided into three separate units or combined into spacious suites with a master bedroom, living room and fully equipped kitchen, many expanding up to 1,800 sq. Ft. Admire the ocean view from your villa with private balcony. Relax with a body massage at Olas Spa or indulge in a full spa package with a combination of treatments like massage, facial, and manicure. Take advantage of all that this Caribbean resort complex has to offer, including beach and water activities and dining at Morton's Steakhouse or just lie in a hammock with a drink, listening to the sound of the waves. ... more   less 

Additional Information about Condado Lagoon Villas at Caribe Hilton

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $231 - $647 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Condado Lagoon Villas at Caribe Hilton 4*
Number of rooms: 96
Reservation Options:
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Also Known As:
Condado Lagoon Villas At Caribe Hilton Hotel San Juan
Hotel Style:
#7 Spa Hotel in San Juan
#9 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take a higher floor room so regardless of which building you are in you get to see the lagoon or the ocean”
 of 5 bubbles 12thMan2013, 14 Feb 2017 | Read review
“In the villas there is 2 balconies so you have a good choice.”
 of 5 bubbles 664rogert, 9 Feb 2017 | Read review
“get ocean view”
 of 5 bubbles mejiasm, 15 Oct 2016 | Read review
“If you stay choose a high floor room with partial ocean view or you cannot see the water.”
 of 5 bubbles 716michaeln, 14 Sep 2016 | Read review
“Stay on the caribe side not the lagoons....”
 of 5 bubbles tamicag2014, 7 Sep 2016 | Read review
5 of 5