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Condado Lagoon Villas at Caribe Hilton

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Traveller (354)
Room & Suite (329)
Pool & Beach (125)
Overview
  • Excellent33%
  • Very good29%
  • Average20%
  • Poor11%
  • Terrible7%
Travellers talk about
“the main hotel”(51 reviews)
“caribe hilton”(159 reviews)
“old san juan”(136 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Offers from Condado Lagoon Villas at Caribe Hilton
Special Offer: Double Points, Every Stay
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Offers from Condado Lagoon Villas at Caribe Hilton
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (778)
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All reviewsthe main hotelcaribe hiltonold san juanprivate beachcondado lagoonpuerto ricomain lobbyhotel groundspina coladathe room was nicemini fridgeswim up barfitness centerocean frontdolorespoolsbalcony
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111 - 115 of 714 reviews
Reviewed 29 November 2016

Uber is new to San Juan (5 months). There's a racketeering,nepotism, and violent feud bw the solo taxi company in town and Uber drivers. Hilton security went off Hilton property to discourage and intimidate us from catching Uber OFF property. Get over it; every Uber...More

Review collected in partnership with Hilton Hotels & Resorts
2  Thank 350lisettew
Response from joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe HiltonResponded 1 December 2016

Thank you for your feedback. It is an undeniable fact that Uber entrance to the Island has generated controversy among Uber Drivers and Taxis, as it has been the case in many of our Island hotels and attractions. Puerto Rico's Tourism Company recently issued a...More

Reviewed 28 November 2016

Rooms in Villas are nice but not sound proofed, you will hear outside noise with doors & windows closed as well as traversing a walking maze to get to them. Main hotel is a better location to stay. Also note that breakfast locations are limited...More

Review collected in partnership with Hilton Hotels & Resorts
Thank roniceg2016
Response from joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe HiltonResponded 29 November 2016

Thank you for choosing the Condado Lagoon Villas during your visit to beautiful Puerto Rico. We appreciate your feedback is important to us in order to better understand your need and where we can improve. We thank you again for staying with us and we...More

Reviewed 16 November 2016

This hotel is amazing they have lots of restaurants inside and around hotel. The location is perfect maybe 4 miles from Old San Juan. The hotel also provides different activities for all ages. I will definitely be returning

Review collected in partnership with Hilton Hotels & Resorts
Thank kenya j
Response from joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe HiltonResponded 17 November 2016

Dear Kenya J, Thank you for taking a moment to share your experience. We are pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

Reviewed 14 November 2016

This stay was just horrible. The hotel is in serious decline. The staff is very sweet and helpful but the mangement fails to provide a strong product. I was responsible for six rooms. There was no hot water or a 5 minute wait for hot...More

Review collected in partnership with Hilton Hotels & Resorts
4  Thank purcell1965
Response from joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe HiltonResponded 16 November 2016

We are so sorry you found your room unacceptable. We can assure you that are not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; our apologies. Your satisfaction is very important...More

Reviewed 4 November 2016

I thoroughly enjoyed my stay at Caribe Hilton. I had stayed at El Conquistador previously and I liked this resort better. Its location is more convenient and the beach access is easier. It is a beautiful resort.

Review collected in partnership with Hilton Hotels & Resorts
Thank Scott D
Response from joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe HiltonResponded 7 November 2016

Thank you for taking a moment to share your beautiful experience. We are pleased to hear you found the its location and our beach access to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Room Service
Meeting Rooms
Concierge
Multilingual Staff
Dry Cleaning
Business Centre with Internet Access
Banquet Room
Conference Facilities
Children Activities (Kid / Family Friendly)
Laundry Service
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Spa
Hot Tub
Tennis Court
Details
Price range
US$223 - US$355 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in San Juan
#9 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$223 - US$355 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in San Juan
#9 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (354)
Room & Suite (329)
Pool & Beach (125)
Dining (82)
Amenities (51)
Questions & Answers
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Chitown_Que
4 October 2017|
Answer
Response from Chris H | Reviewed this property |
I had the same question and I reached out to them. They are not taking reservations for a few months.
0
Votes
DV1000
24 May 2017|
AnswerShow all 7 answers
Response from afamteach | Reviewed this property |
It is rocky but they have a little lagoon area where you can snorkel and swim out to a small platform and sit and enjoy the environment. The pool is very nice. If you want a true beach experience there are some wonderful... More
1
Vote
Miranda J
27 August 2016|
AnswerShow all 7 answers
Response from Matt L | Reviewed this property |
The villa that we were in was a little small for 4 people and their bags but they may offer a bigger rooms. We were only there to sleep and to change clothes so not a big deal to us. The hotel part may have bigger rooms... More
0
Votes
Room Tips
"Go across the bridge to the Hilton Plaza"
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"Stay in the main hotel only!"
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"Stay in the main tower."
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"room 71032 had a great view"
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