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Condado Lagoon Villas at Caribe Hilton

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677 Reviews from our TripAdvisor Community

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Showing 629: English reviews
Griffin, Georgia
Reviewed 1 December 2015

Though the building is not the newest, it still has the stately presence of a fine hotel. The views and grounds are beautiful. What really makes the difference at this older property is the staff. The staff are all extremely friendly and helpful and have made this a dream vacation. The front desk staff have been extraordinary and professional and...

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Helpful?
Thank Charles C
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for choosing the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your experience while in our property. We are delighted to read your stay was a pleasant one. We strive to deliver great service and it is refreshing to...

Sandy, United States
Reviewed 30 November 2015

I was in San Juan for a college basketball tournament. I selected this hotel for its proximity to the team's hotel and I wasn't disappointed. The room was comfortable and spacious and the staff very friendly and helpful. The only minor negative was the bathroom was a little small, but being alone, it wasn't a big problem for me.

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Helpful?
Thank Steven K
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for choosing the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. Your feedback is important to us in order to better understand your need and where we can improve. We thank you again for staying with us and we look forward to your prompt return.

Atlanta, Ga
Reviewed 29 November 2015

Our experience at the Condado Lagoon Villas at Caribe Hilton was -- overall, mostly good. And based upon value [i.e., price] we would rate it 3.5 Stars. All things considered, we enjoyed the trip and may someday return. By way of background, our family travels to [All Inclusive] resorts twice per year -- since 2005. Jamaica, Mexico and Punta Cana...

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2Thank abujack
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. I would like to express our sincere apologies for the inconvenience you encountered with our reception service while in our property. We take your feedback very serious and will share them with our team. Your...

Bonita, California
Reviewed 23 November 2015

the hotel is old, but clean and comfortable. the rooms are spacious and have a beautiful view of el condado. the staff was exceptional. we kept getting coupons for free drinks! the location is great and there is a pretty walkway as you exit the hotel. it is close to old san juan which was important to us.

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Helpful?
Thank LzLb
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for choosing the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your experience while in our property. We are delighted to read your stay was a pleasant one. We strive to deliver great service and it is refreshing to...

Chicago, Illinois
Reviewed 21 November 2015

I travel a lot for business and have stayed in this hotel many times. It is about time I sit down for a minute to write this review. I always stay at the Condado Lagoon Villas because the location is perfect, the view from my room is beautiful, the hotel has easy access, is very safe, has a wonderful beach...

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Helpful?
Thank Georgina N
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for choosing the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your experience while in our property. We are delighted to read your stay was a pleasant one. We strive to deliver great service and it is refreshing to...

Los Angeles, California
Reviewed 20 November 2015

Stayed both at the Villas and the Caribe Hilton. They are not the same. This hotel is not a "Villa". Room is outdated and the bathroom is tiny! There is a light fixture in my room without a light bulb! Glad to see my room is equipped with a full kitchen - but didn't utilize it. Although the hotel claims...

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Helpful?
Thank xavierkuai
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for choosing the Condado Lagoon Villas, as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate your feedback with respect to your recent stay in our property; it helps us improve for future visitors. We thank you again for staying with us and we look forward to the opportunity to serve you again...

Philadelphia, Pennsylvania
Reviewed 19 November 2015

While we were there (3 days) we had a number of issues. 1) Although checking in supposed to be 4pm, our room was not ready until after 5. To be told by the front desk that they would start cleaning rooms at 3pm is not acceptable. 2) The Villa's pool had no towels for 2 days. Had to walk through...

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Helpful?
Thank Dwaine S
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. I would like to express our sincere apologies for the inconvenience you encountered while in our property. We take appreciate your loyalty to the Hilton Brand and would appreciate the opportunity to serve you again...

Washington DC, District of Columbia
Reviewed 18 November 2015

Hotel grounds were lovely but hotel is in need of an update. Did not feel that that the given rate was appropriate due to the lack of cleanliness of the bathroom and the room carpet. If back in San Juan I probably would not choose to stay at this property again.

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Helpful?
Thank J. A
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. I would like to express our sincere apologies for the inconvenience you encountered with your room cleanliness while in our property. We take your feedback very serious and will share them with our Housekeeping team....

Detroit, United States
Reviewed 16 November 2015

The "Villas" are adjacent to the Hilton proper, but they should not carry the same name. While the Hilton itself is fresh and clean, the "Villas" smell musty and feel like an outdated college dorm. Several things in my room were out of order, including lights, elec. outlets, a wobbly chair, and even the toilet flusher stopped working. The clock...

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Helpful?
Thank Tanya G
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. I would like to express our sincere apologies for the inconvenience you encountered with your room while in our property. We take your feedback very serious and will share them with our Housekeeping team. Your...

Raleigh, North Carolina
Reviewed 12 November 2015 via mobile

We were in town for the Divas Run. Every person (employee) we encountered was extremely helpful and kind. The room was spacious. Pool area and beachfront was extraordinary! The hotel can use a facelift and the surrounding area seems to be a work in progress.. But overall the service was the big winner here!

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Thank CTAmbrose
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico We appreciate you taking the time to share your experience while at our property and we are delighted to read your stay was a pleasant one. Your comments help us improve our product and service and better understand the needs of our guests....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Enjoy the freedom and flexibility offered at Condado Lagoon Villas at Caribe Hilton in San Juan, Puerto Rico. Part of the Caribe Hilton hotel complex, these spacious San Juan villa accommodations offer flexible units perfect for family retreats or large groups or gatherings. Set on an exclusive peninsula, made up of 17 acres of lush tropical gardens, this acclaimed San Juan resort offers a secluded beach and amenities tailored to families, couples and business travelers alike. The Condado Lagoon Villas at Caribe Hilton are located just a 15-minute drive from Luis Munoz Marin International Airport (SJU). Condado Lagoon Villas at Caribe Hilton can be can be divided into three separate units or combined into spacious suites with a master bedroom, living room and fully equipped kitchen, many expanding up to 1,800 sq. Ft. Admire the ocean view from your villa with private balcony. Relax with a body massage at Olas Spa or indulge in a full spa package with a combination of treatments like massage, facial, and manicure. Take advantage of all that this Caribbean resort complex has to offer, including beach and water activities and dining at Morton's Steakhouse or just lie in a hammock with a drink, listening to the sound of the waves. ... more   less 

Additional Information about Condado Lagoon Villas at Caribe Hilton

Address: 1 Cond San Geronimo, San Juan 00907-1052, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $260 - $600 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Condado Lagoon Villas at Caribe Hilton 4*
Number of rooms: 96
Reservation Options:
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Also Known As:
Condado Lagoon Villas At Caribe Hilton Hotel San Juan
Hotel Style:
#7 Spa Hotel in San Juan
#9 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Condado Lagoon Villas at Caribe Hilton staff and other travellers.
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Questions? Get answers from Condado Lagoon Villas at Caribe Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get ocean view”
 of 5 bubbles mejiasm, 15 Oct 2016 | Read review
“If you stay choose a high floor room with partial ocean view or you cannot see the water.”
 of 5 bubbles 716michaeln, 14 Sep 2016 | Read review
“Stay on the caribe side not the lagoons....”
 of 5 bubbles tamicag2014, 7 Sep 2016 | Read review
“Ask for highest floor possible for the best view!”
  • View of the Atlantic Ocean and Condado Lagoon.
 of 5 bubbles pacoa2013, 23 Aug 2016 | Read review
“Ask for a balcony with a lagoon view.”
 of 5 bubbles CMB606, 25 Apr 2016 | Read review
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