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La Terraza de San Juan

781 reviews
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Traveller (591)
Room & Suite (440)
Dining (107)
Overview
  • Excellent74%
  • Very good17%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“rooftop terrace”(84 reviews)
“full kitchen”(43 reviews)
Free Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Rooftop Bar
Concierge
3.5 Star Hotel
All hotel details
Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (781)Write a Review
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Show reviews that mention
All reviewsrooftop terracesmall infinity poolfull kitchenliving roommodern amenitieswasher dryerquiet streetboutique hotelcafe con lechefirst floorhome away from homebed was very comfortablethe location is perfectsmall hotelparking garagecruise portforts
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1 - 5 of 739 reviews
Reviewed 1 week ago via mobile

Beautiful warm evening breeze on the roof top deck. Overlooking the city & cruise ships Deluxe 2 bedroom suite - Room #4 Each bedroom has a comfy queen size bed and super air conditioning. Two bathrooms. Full kitchen and pull out sofa in the living...More

Thank murcor
Reviewed 1 week ago

I wasn't sure what to expect when my family and I booked our stay given the hurricane. The hotel so charming and comfortable and the staff was very helpful. We would definitely stay here again if we make it back to San Juan!

Thank Valerie M
Reviewed 2 weeks ago

My boyfriend and I spent one night in the deluxe balcony room and it was very disappointing for the price we paid. Sure the hotel has nice decor and our room is quite clean and spacious with simple and up-scale furniture, but that’s about it....More

Thank Yuting L
Response from LaTerrazaHotel, Director of Sales at La Terraza de San JuanResponded 1 week ago

Thank you for the review. We are pleased to hear that you liked our decor, furniture, the room and the rooftop with our infinity pool and breathtaking views. Wifi and hot water are issues of Hurricane Maria's aftermath that we have been working on. Wifi...More

Reviewed 4 weeks ago

We were booked into this hotel after our original, the Sheraton, became unavailable following Irma and we were very pleased to get this hotel, situated as it is in the centre of Old San Juan. Our reception on booking in was excellent even though we...More

Thank Alnis
Reviewed 3 December 2017 via mobile

I listen to the sound of the coqui singing outside my window, at La Terraza in Old San Juan & it reminds me of home. If ever you should find yourself in Puerto Rico, their is simply no other place to stay.... a "light in...More

Thank crimsonsloan
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Bar/Lounge
Hotel Amenities
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Bar/Lounge
Outdoor pool
Details
Price range
US$338 - US$468 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$338 - US$468 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (591)
Room & Suite (440)
Dining (107)
Pool & Beach (53)
Hotel & Grounds (471)
Bathroom (19)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
lakerone
11 November 2017|
AnswerShow all 4 answers
Response from LaTerrazaHotel | Property representative |
Dear Guests, Our property operates on generators. More than 60% of San Juan city is still without electricity, it is a norm that most businesses operate on generators these days. We have water, lights, ceiling fans, wifi... More
2
Votes
Dale A
1 November 2017|
AnswerShow all 3 answers
Response from LaTerrazaHotel | Property representative |
Dear Guests, Please contact us via emails, our regular landline 787.722.2014 is down, since Claro provider still has not repaired the damages. We are open and running. No damages to the property, just infrastructure of the... More
0
Votes
ddavies505
October 30, 2018. Hi, a recent Trip Advisor review of La Terraza, San Juan suggests that one member stayed a week ago. I am traveling to La Terraza in December with my mother. We are completely lacking information about the condition of the hotel since Hurricane Maria. Is the power back on? AC working? Elevator working? etc? These features are important for my mother since she uses a wheelchair. We are not sure if we should cancel or proceed as if the property is in working order. Also, how are the people doing in downtown Old San Juan?Are they healing and getting back to normal? Streets and sewage and water systems running again? Are shops and restaurants and other hotels, beaches and historic attractions, cathedral etc. open again for business? The hotel phone number is out of order. Last I checked, three weeks ago, they were still on generator. I hope you can give me your honest impressions about the suitability of this trip for my mother. I can rough it and would like to bring my business to contribute to San Juan's and PR's recovery. I want to make sure it is up and going for Mom. Any insight you can provide would be really helpful. Thanks.
30 October 2017|
Answer
Response from LaTerrazaHotel | Property representative |
We are open and running on generators, for more details please email us to reservations. We would gladly answer all the concerns. Kindly, Marija
0
Votes
Room Tips
"Great location"
Read review
"the floors on the second and third floor offer quiet rooms"
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"I stayed in 212 and I had a full balcony with 3 big doors"
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"Great View! Professional Staff!"
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