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Best Western Plus Condado Palm Inn & Suites

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55 Ave Condado, San Juan 00907-1708 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
9 people are viewing this hotel
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (736)
Room & Suite (395)
Pool & Beach (81)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 21-06-09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 21-06-09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 58 hotels in San Juan
Location
Cleanliness
Service
Value
Travellers' Choice
Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in the most exclusive area of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value and outstanding service at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. The property features two restaurants. Ropa Vieja, a vibrant Puerto Rican and Cuban cuisine restaurant, and Nestle Toll House ideal for cookies, ice cream, pizzas, wraps and coffee. Enjoy the pool and gym which are open 24 hours a day. See you soon!!
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Taxi service
Business Centre with Internet Access
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Bottled water
Coffee / tea maker
Microwave
Flatscreen TV
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish
2014Reviews133Q+A100Room tips
Traveller rating
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Popular mentions
ironbmt wrote a review Jul. 28
1 contribution
This hotel for the money was bust. No room service, had to beg for clean towels, fights in hall way with no phone to call front desk or police, staff let vulgar and indecent music to BLAST from the pool/hot tub area. AC very noisy and leaked. Carpet wet/damp. This stay just plain sucked. Never again.
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Review collected in partnership with Best Western
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded yesterday
Hi Stephen, Thank you for staying with us and taking the time to provide feedback. I wish we could have spoken during the stay as I am sure everything could have been resolved to your satisfaction. Your experience is not the norm at our hotel. Guest satisfaction is a priority for our team. I am available to our guests at Hneumann@condadopalm.com or 787-648-8834. Thank you, Henry Neumann General Manager
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TRUTHANDONLYBUT wrote a review Feb. 2021
Savannah, Georgia110 contributions48 helpful votes
Hotel's Favourite
It always amaze me when I go back to the Condado Palm, rooms are refurnished again! Well cleaned and set following all Covid 19 health regulations. If you wish to have breakfast at the hotel, breakfast boxes are complete with basics (many others hotels have discontinued breakfast due to Covid 19) These boxes are completely save. Location is nearby everything at excellent room prices, and the staff is friendly and caring. Pool , common areas, rooms and elevators are keep very clean, you can stay without worries...
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Date of stay: February 2021
Location
Cleanliness
Service
Room Tip: Main tower
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1 Helpful vote
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Response from Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded Feb. 22, 2021
Thank you for making the Condado Palm Inn your hotel of choice in San Juan. Our team takes a lot of pride in making sure everything is perfect for our guests. It is always a pleasure to receive repeat guests of our property. Please let me know if I can be of assistance. I can be reached directly ay Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager
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Andrew S wrote a review Jul. 27
2 contributions
My brother and I stayed at the Condado Palm Inn during our week stay in Puerto Rico and left feeling 100% satisfied. The room was clean, modern, and just comfy. It comes with everything you can think of, including a dresser, a safe, refrigerator, microwave, USB charging ports next to the beds, and a nice big flat screen TV with plenty of channels. It's located between a CVS and a Walgreens, which is perfect for all those little runs to the store you'll most likely do. There's also a Starbucks nearby if you need more options than the complimentary coffee the hotel provides. The surrounding area has numerous restaurants and shops to satisfy your tourist needs. La Placita, a local hotspot, is only a mile away as well. And best of all, the beautiful beach is less than a block from the hotel. The temperature of the pool makes it easy to climb right in, and the hot tub is pretty large and feels great after a long day in the sun (or rain). The staff are kind and always ready to give you more towels and bottled water. The Condado Palm Inn left us with a great experience to look back on. I highly recommend it to anyone looking to vacation in San Juan.
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Date of stay: July 2021Trip type: Travelled with friends
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Response from Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded 3 days ago
Hi Andrew, Thank you for staying with us. We are delighted you enjoyed our new Premium Rooms, the service provided by our team and our central location is the heart of Condado. It was a pleasure meeting you and your brother during the stay. Thank you for sharing pictures of all your amazing day trip while on the island. You guys really took advantage of your time. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager
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erica v wrote a review Jul. 25
1 contribution
The Rooms where clean , the front desk was amazing specifically Sharon she help us so much!!!! I definitely will come back with my kids. So many places to eat and drink, you must try the Buffet in the morning!!!!.
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded 3 days ago
Hi Erica, Thank you for spending your Birthday Weekend with us!! We appreciate you recognizing the service provided by Sharon at the Front Desk. She is a new team member who is excelling and doing a wonderful job. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager
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Katie Moulton-torres wrote a review Jul. 20
1 contribution
I had the privilege of being checked in by shaurun. She was absolutely amazing. So friendly. Her n I could have talked for hours. Usually checking in could be really Annoying but she made it a good friendly experience. I asked her for advice about interests on the island and she gave a lot of good advice. She was working at the time with jamiletey and they were a really good team together. Thank u for everything I would definitely be happy to come back.
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded 1 week ago
Hi Katie, Thank you for staying with us. We are delighted you enjoyed the check in process and stay at our property. Sharon and Yamiletzy are new Team Members who have excelled and learned very quickly. Thank you for recognizing their service. For assistance or for our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager
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PRICE RANGE
US$144 - US$299 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
diamond palace hotel and casino, diamond palace hotel casino
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
151
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Frequently Asked Questions about Best Western Plus Condado Palm Inn & Suites
Which popular attractions are close to Best Western Plus Condado Palm Inn & Suites?
Nearby attractions include Casino del Mar at La Concha Resort (0.2 km), Ashford Avenue (0.4 km), and Condado Beach (0.3 km).
What are some of the property amenities at Best Western Plus Condado Palm Inn & Suites?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Best Western Plus Condado Palm Inn & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Condado Palm Inn & Suites?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Plus Condado Palm Inn & Suites?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Best Western Plus Condado Palm Inn & Suites?
Conveniently located restaurants include Pannes, Mario Pagan Restaurant, and Kabanas.
Are there opportunities to exercise at Best Western Plus Condado Palm Inn & Suites?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Condado Palm Inn & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Condado Palm Inn & Suites offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Condado Palm Inn & Suites?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western Plus Condado Palm Inn & Suites?
Many travellers enjoy visiting Old San Juan (4.9 km), Castillo San Felipe del Morro (5.7 km), and San Juan National Historic Site (4.8 km).