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BEST WESTERN PLUS Condado Palm Inn & Suites

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#16 of 46 Hotels in San Juan
Certificate of Excellence
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BEST WESTERN PLUS Condado Palm Inn & Suites
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1,356 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Condado Palm Inn & Suites
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Showing 1,132: English reviews
Southern California
Reviewed 1 week ago

I am a Puertorrican who lives in Southern CA; When I go to PR I stay in the Miramar area. We were at Condado and decided to stay at the Best Western Plus. This hotel is excellent-close to restaurants, drugstores, the beach. The breakfast is very good and the view of the ocean from our room was beautiful!! The rooms...

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Helpful?
Thank cuevas-figueroa
Boston, Massachusetts
Reviewed 1 week ago

We booked a room for 4 nights during our stay in PR, the room was clean, big, with a lot of sunlight, just a little bit smelly the first time we stepped in. Staff there were friendly, breakfast not as good as we expected, but still on average level. The location was great, right next to walgreens, cvs, and a...

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Thank miriam4287
Boston, Massachusetts
Reviewed 1 week ago

Excellent breakfast with lots of variety. It has a great location just minutes away from Condado beah. Staff was very friendly and accomodating Excercise room and ppol were very clean and well maintained.. Excellent value for the price.

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Thank Rajeev N
Portland, United States
Reviewed 1 week ago

Room was quiet, nice balcony. Good, clean pool/hot tub area. Hot breakfast buffet was suitable(good fruit, oatmeal and pastries). Good restaurants within walking distance of hotel. Beach access area with chairs and towels provided. Nice kitchen area (could've used some towels in the kitchen) Bathroom was very small and had some trouble with sticking doors. Main bed was good, hideaway...

Review collected in partnership with Best Western
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Helpful?
Thank Kris H
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hi Kris!! Thank you for reviewing your stay with us!! Glad you enjoyed our complimentary breakfast and central location. For our best rates, please contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager

Suisun City, California
Reviewed 1 week ago

We stayed in an Ocean view room with a panoramic view. The suites rooms area bit oddly configured. A large front room, tiny kitchen and the bedroom hidden away in the back corner and the bathroom next to the kitchen in the front room. No bedroom door, in case you are sharing the room with other and want privacy, A...

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Thank Alfredo G
Fishkill
Reviewed 1 week ago

The Best Western Palms is a nice alternative to the higher priced resort hotels located on the Condado PR The hotel is well kept and the staff is very friendly and well trained The location is convenient and good value.

Review collected in partnership with Best Western
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Thank Eugene P
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hi Eugene, Thank you for staying with us!! We constantly looking for ways to add value to your stay. Our complimentary daily breakfast has been a big hit with our guests, who have also enjoyed our new Jacuzzi and room renovations!! We look forward to your next stay. For our best rates contact me directly at Hneumann@Condadopalm.com or 787-648-8834. Siempre...

A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

No internet service since I arrived with my family for an 8 days stay I received an e mail from manager Henry Neumann apololgizing and offering a change of room and His question "If I have any other idea" He also said that I could write my comments where ever I wanted

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Thank A TripAdvisor Member
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Saludos Guillermo, I apologized for the situation with the internet, which was corrected after our communication. We pride ourselves in providing excellent service to all of our guests and treating our Team Members with respect. Our hospitality professionals go the extra mile in order to ensure guest satisfaction, because we love what we do, not because we are threatened with...

Great Neck, New York
Reviewed 2 weeks ago

This was probably my fourth stay at this Best Western. I actually had another hotel booked as well with cheaper rates, but something drew me back to the Best Western despite having to pay more money. The staff is extremely friendly and truly make me feel like I am royalty.

Review collected in partnership with Best Western
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Thank tralyba
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Thank you for making us your hotel in Puerto Rico!! Our team's main objective is to make every stay memorable and every guest happy. We have finished upgrades to our room product as well as added a brand new Jacuzzi to the pool area. We look forward to your next visit!! For our best rates contact me directly at hneumann@condadopalm.com...

Annapolis, Maryland
Reviewed 2 weeks ago

Location and friendly staff are the highlights of this property. Pros: Condado location, panoramic ocean view suites equipped with full size fridge and microwave. Large balcony overlooking the ocean and beach (ocean view suites). Friendly staff, located between CVS and Walgreens where you can buy snacks, food and even alcohol. Walking distance to nearby shops and restaurants. Cons: Bathroom/toilet area...

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1Thank fooman76
Otterup
Reviewed 3 weeks ago via mobile

We had a nice stay at the hotel. Very clean and a very accommodating staff, they knew almost everything. It has a lovely pool area with a pool which is on the smaller side, and a huge hot tub. The breakfast was not very interesting. Many prefabricated items and almost no change in the warm items, which weren't very well...

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Helpful?
Thank Lisbeth E
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hi Lisbeth, We truly appreciate your feedback. Glad you enjoyed the cleanliness of the property and level of service provide by our team. The upgrades to the pool area have been very well received by our guests, who love the new hot tub!! Thank you for the observations on the breakfast. We look forward to your next visit. For our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Business Centre with Internet Access
  • Conference Facilities
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in one of the most exclusive areas of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. ... more   less 

Additional Information about BEST WESTERN PLUS Condado Palm Inn & Suites

Address: 55 Ave Condado, San Juan 00907-1708, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $201 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Condado Palm Inn & Suites 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Diamond Palace Hotel And Casino
Diamond Palace Hotel Casino
Hotel Style:
#5 On the Beach Hotel in San Juan
#7 Business Hotel in San Juan
#8 Family Hotel in San Juan
#10 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Condado Palm Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Condado Palm Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a remodeled bathroom.”
 of 5 bubbles teacher1131, 8 Jan 2017 | Read review
“ask for rooms at the top to avoiid noise.”
 of 5 bubbles 725rajeevn, 4 Jan 2017 | Read review
“South side rooms have a better ocean view. The higher the better.”
 of 5 bubbles alfredog881, 4 Jan 2017 | Read review
“Beach is 1 block away. No place to rinse off sand. Water can be choppy and rough in this area. Not suitable for young kids.”
 of 5 bubbles fooman76, 30 Dec 2016 | Read review
“Best rooms are in the tower with a view of the ocean.”
 of 5 bubbles cinjon2014, 17 Dec 2016 | Read review
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