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2017-12-24 2017-12-25
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    Best Western Plus Condado Palm Inn & Suites

    55 Ave Condado, San Juan 00907-1708, Puerto Rico
    1 (787) 493-9230
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    2017-12-24 2017-12-25
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    US$345
    US$239
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    Overview
    • Excellent45%
    • Very good36%
    • Average13%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “north tower” (50 reviews)
    “front desk” (198 reviews)
    Free Wifi
    Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Suites
    Bar/Lounge
    Fitness centre
    Kitchenette
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    Babysitting
    3.0 Star Hotel
    All hotel details
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    Rooms
    Dec 24Dec 25
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (1,658)
    There are newer reviews for Best Western Plus Condado Palm Inn & Suites
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    11 - 15 of 1,376 reviews

    Reviewed 2 November 2017

    Stayed at the Best Western Plus Condado Palms when our initial reservation at the Marriott Stellaris was cancelled last minute and our back up hotel Wind Chimes Boutique Hotel offered no amenities advertised on their website. Condado Palms Hotel is clean and fully operational working...More

    4  Thank 67avidtraveler
    Response from Henry N, General Manager at Best Western Plus Condado Palm Inn & SuitesResponded 3 November 2017

    We are glad that we were able to accommodate your stay. As you mention, our property is fully operational. All of our amenities and both our restaurants, Ropa Vieja and Nestle Toll House Cafe, are open. We look forward to accommodating other travelers that have...More

    Reviewed 23 October 2017 via mobile

    This hotel was our home during the devastating forces of Hurricane Maria. The hotel staff, led by Mr. Henry Neumann, General Manager provided the guests with superb services with compassion, understanding and professional coolness under the most difficult circumstances. Their primary objective was to ensure...More

    2  Thank RudyLeung
    Response from Henry N, General Manager at Best Western Plus Condado Palm Inn & SuitesResponded 24 October 2017

    Hi Rudy, It was a pleasure getting to meet you and having you stay with us during the storm. During an event like Hurricane Maria, our priority is to protect our guests and team members. Thankfully nobody was injuried and damage to the property was...More

    Reviewed 23 October 2017

    I want to recognize ALL of the employees at the property, who under the direst of circumstances, putting personal as well as family hardship aside, showed up to work and withstood a difficult environment operating with generator power for an extended period of time and...More

    Review collected in partnership with Best Western
    Thank 986enriquef
    Response from Henry N, General Manager at Best Western Plus Condado Palm Inn & SuitesResponded 24 October 2017

    Enrique, Thank you for recognizing the service provided by our Team Members. We are thankful to be operating at full capacity. We hope to see you soon under different circumstances. Siempre a la orden, Henry Neumann General Manager

    Reviewed 3 October 2017 via mobile

    The hotel was ok. We loved the security you have to use your key room in the elevator and to go in the hotel after dark. The breakfast was reasonable. We also love the location. However; a little disappointed with the paid parking we ended...More

    1  Thank sunny871
    Response from Henry N, General Manager at Best Western Plus Condado Palm Inn & SuitesResponded 4 October 2017

    Hi Sunny, Thank you for staying with us and taking the time to provide feedback. Our hotel is located in the heart of Condado, in the middle of Puerto Rico's main tourist district. The parking fee is posted on all our distribution channels and is...More

    Reviewed 2 October 2017 via mobile

    Really liked this hotel!! Prime location on main strip in Condado area in San Juan. Lobby was clean, fresh smelling and pleasant. The rooms were just like suites. We had a kitchen, dining table, living room, nice size bathroom and bedroom was separate. We also...More

    Thank Tgrillo725
    Response from Henry N, General Manager at Best Western Plus Condado Palm Inn & SuitesResponded 3 October 2017

    We are delighted that you enjoyed the stay!! Our staff takes a lot of pride in making every stay perfect. Ropa Vieja, our Puerto Rican and Cuban cuisine restuarant has been a huge hit with locals and guests. Last week, the day right after Hurricane...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Pool
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Breakfast included
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Dry Cleaning
    • Banquet Room
    • Self-Serve Laundry
    • Babysitting
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Bar/Lounge
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    • Hot Tub
    Details
    • Price range
    • US$181 - US$431 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 On the Beach Hotel in San Juan
    • #7 Business Hotel in San Juan
    • #8 Family Hotel in San Juan
    • #10 Romantic Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Kitchenette ,
    • Accessible rooms
    • Number of rooms
    • 151
    • Reservation Options
    • TripAdvisor is proud to partner with Best Western, Booking.com, Expedia, Hotels.com, Hotwire, Travelocity, HotelsforEveryone, Cancelon, getaroom.com, Evoline ltd and TripOnline SA so you can book your Best Western Plus Condado Palm Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Diamond Palace Hotel And Casino ,
    • Diamond Palace Hotel Casino
    Add Photo Photos
    Traveller (521)
    Room & Suite (326)
    Pool & Beach (69)
    Dining (44)
    Hotel & Grounds (369)
    Bathroom (26)
    Business Centre & Event Rooms (22)
    Nearby
    Sponsored by:
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    Ask a question
    Questions & Answers
    cruisers1234
    25 October 2017|
    AnswerShow all 4 answers
    Response from Henry N | Property representative |
    For some reason this forum does not allow us to post contact information. Please check our website or my responses to guest reviews on this site for our contact information. thanks,
    0
    Votes
    cruisers1234
    24 October 2017|
    Answer
    Response from Henry N | Property representative |
    Hi Flecther, The hotel is fully operational. Please contact us directly for specifics about your reservation. Thank you, Henry Neumann GM
    0
    Votes
    cruisers1234
    23 October 2017|
    Answer
    Response from Henry N | Property representative |
    Hi, We are a ten minute ride from the airport and a five munite ride to the Pan American Pier. We are located right in bewteen both in Condado. Thank you, Henry Neumann, GM
    1
    Vote
    Room Tips
    "ask for high floor, 4th or higher for chance at a beach view."
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    "The higher the floor...the better the view."
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    "Stay in the South Tower, as it's renovated, and ask for a room above the 8th floor so you can have ocean..."
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    "room 501 was great"
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