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All reviewsnorth toweracross the streetjean paulfront deskpuerto ricoold san juanfree breakfastyogurtpartial ocean viewthe breakfast areaking suiteshort walk to the beachhigher floorwithin walking distancebus stopthe general managerashford avenue
Just returned from one night on this hotel and I’m happy to recommend it. Definitely the front desk staff makes up the few rough edges on the hotel, they’re super helpful and friendly. We came in early after our cruise and although we couldn’t do...More
2 Thank luiskv
Response from Henry N, General Manager at Best Western Plus Condado Palm Inn & SuitesResponded January 26, 2018
Thank you for staying with us and recommending our property!! I am glad that you enjoyed the service provided by our team members. The SanSe Festival weekend is definitely a very busy time. San Juan has regained power after the storm. Most of...More
I travel to Puerto Rico often and I will always stay at the Best Western Plus Condado Palm Inn & Suites! Yes, the location is amazing; however, it's the experience that the staff provides that makes this property simply THE BEST! Henry, Alexandra, Keni, Luis,...More
1 Thank ScottyDoes302
Response from Henry N, General Manager at Best Western Plus Condado Palm Inn & SuitesResponded January 19, 2018
It is always a pleasure to have you on property as you have become part of the Condado Palm Family. I know you have a trip coming up shortly. We look forward to seeing you again. If there is anything that I may assist...More
Party of 4 of us stayed at this hotel the night before taking the Caribbean cruise. The check-in is swift and the staff were very helpful. Room and facilities are in good shape. I had one problem with the loyalty points they charged. After I...More
Dated and tired property in decent and safe Condado location. Our 18th floor ocean view suite had a noisy a/c, but it was on top of the bathroom and did not affect our sleep. One of the window panels had a huge crack and other...More
1 Thank Arizona_Pete
Response from Henry N, General Manager at Best Western Plus Condado Palm Inn & SuitesResponded January 16, 2018
Hi Arizona Pete,
Thank you for staying with us and taking the time to provide feedback. We are delighted that you enjoyed our service and central location. Our complimentary breakfast is a continental breakfast. Our two in house restaurants , Nestle Toll House Café and...More
The hotel staff was very friendly. We got in a bit late so the restaurant was closed, which was a bummer. However, the front desk person suggested a Chinese place across the street so we did get food from there that was very good.
Thank you for booking with us. There taxis readily available at the airport and hotel. The ride from the airport is $19 and to the docks it is $15. Both trips an additional charge of $1 per bag. We look forward to... More
Thank you for booking with us. There taxis readily available at the airport and hotel. The ride from the airport is $19 and to the docks it is $15. Both trips an additional charge of $1 per bag. We look forward to your stay!!
Henry Neumann, GM