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Luis Munoz Marin International Airport, San Juan 00937 Puerto Rico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (158)
Room & Suite (78)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 20-11-02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from San Juan Airport Hotel
Updated 20-11-02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#38 of 54 hotels in San Juan
Location
Cleanliness
Service
Value
Our Award Winning San Juan Airport Hotel is the only HOTEL located at the SJU Airport in Terminal D/2nd floor, just steps from the Airline counters. We have received the Best of the Best Award 4-Star Hotel in Puerto Rico by the Puerto Rico Tourism Company. We have amazing & comfortable rooms with COMPLIMENTARY amenities like HOT Breakfast, High-Speed Internet (Wi-Fi) wired & wireless connection, complimentary Laundry, 24-hour Front Desk and Concierge, Business Center, a fitness center with everything you need like an elliptical, treadmills, free weights, spinning bike, and more. Additionally, the Hotel offers a restaurant called Campo Verde which serves local dishes. During your stay, you can also arrange all your travel/tour needs with our Concierge Desk. We have exceeded the standards and amenities in our commitment to your comfort. Come stay with us and experience the best Puerto Rico has to offer!
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Room & Suite (78)78
Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Car hire
Business Centre with Internet Access
Conference facilities
24-hour security
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Meeting rooms
Baggage storage
Currency exchange
Non-smoking hotel
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish
1,261Reviews43Q+A16Room tips
Traveller rating
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Popular mentions
Edgar O wrote a review Mar. 2021
New York City, New York4 contributions1 helpful vote
I would never choose to stay at an airport hotel but due to a flight cancellation I found myself at the San Juan Airport hotel. It was surprisingly pleasant. I had a few hours to kill and discovered it had an amazingly huge gym, outside stylish spa area with jacuzzi tubs and sun beds, and a restaurant/bar that had a pretty amazing pernil. Oh and the room was comfortable and clean.
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Date of stay: March 2021Trip type: Travelled as a couple
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Response from San Juan Airport Hotel, Guest Services / Front Office at San Juan Airport Hotel
Responded 1 week ago
Good Day Edgar O, We'd like to first thank you for your recent review on the San Juan Airport Hotel. We appreciate you taking your time to let everyone know you feedback and experience at our Airport Hotel property. With that said, we are so happy you were surprisingly pleasant with our facilities. Yes, our new amazing huge fitness center is one of a kind and certainly adds a tremendous experience to those looking for a workout during their stay. The outside stylish spa area and jacuzzi tubs, & outdoor deck are another feature that was built right after Hurricane Maria. Everything we're doing is to make everyone's stay as enjoyable as it can be. Thanks again for your review and if there's anything else we can do for you, please reach out to our General Manager @ GM@airporthotelpr.com. Stay safe and safe future travels!
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Tim Dieterichs wrote a review Mar. 2021
1 contribution
Our fight was cancelled and we begrudgingly had to stay. We were so surprised at the cleanliness, professionalism, and kindness of the staff. Also the outdoor deck/bar is totes adorbs and the gym is honestly better than any gym in New York City.
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Date of stay: March 2021Trip type: Travelled as a couple
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Response from San Juan Airport Hotel, Guest Services / Front Office at San Juan Airport Hotel
Responded 1 week ago
Hi TimDieterichs530, thank you o much for your wonderful review on the San Juan Airport Hotel. We're so happy our cleanliness, professionalism, and kindness of the staff made an impression to last a lifetime. Yes, the Outdoor deck/bar and the Gym is pretty outstanding and lots of fun. With regards to your comment about being better than any gym in New York City, thank you for that as well. We strive to go above and beyond for all our guests, making it happen one day at a time. Stay safe and amazing travels!
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Kenneth M wrote a review Mar. 2021
Orlando, Florida2 contributions
Very clean, great service, great food at the restaurant, and excellent hot breakfast. Jose the general manager was very personable and helpful as well. We had a great time and will be coming back. Thanks
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Date of stay: March 2021Trip type: Travelled with friends
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Response from San Juan Airport Hotel, Guest Services / Front Office at San Juan Airport Hotel
Responded 1 week ago
Hi Kenmahan, Thank you for your recent 5 star review on our San Juan Airport Hotel. Cleanliness, amazing service and great food are some of our attributes our Hotel offers every guests. Regarding your experience with our General Manager, Jose Franco, we're very happy he was very personable and helpful as well. Thats what he loves doing & we love him too! Hope to see you soon on your return to our beautiful island of Puerto Rico! Safe travels!
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Peace wrote a review Mar. 2021
2 contributions
The customer service was the worst I have ever experienced in the hotel industry. The rooms were just ok, hotel in an abandoned part of the airport, constant noise from airplane...no sleep here, however, the shower took a long time to come on and when it did, it almost burned my face off if. I had not moved quickly enough to turn the water off and readjust it, needless to say, while almost falling twice because apparently, they must have residue on the tub from supposed cleaning. The gm who was in an apathetic stupor refused to show any concern and told an agent at booking.com that he couldn't afford to credit room and that I appeared to be ok, so all he could offer was to transfer me to another room and lunch. Wow. Note. Please don't book at booking.com either! Avoid this hotel if possible. It is dark, rugs shabby, and you have to pay 28.00 nights for parking across the street, they do not accommodate you at all. Also, airport fees, reservation fees, etc. Finally, check your credit card because they charge 4 duplicate charges plus a 100.00 deposit, which they did not tell me about. Avoid this hotel at all costs!
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Date of stay: February 2021
Rooms
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Response from San Juan Airport Hotel, Guest Services / Front Office at San Juan Airport Hotel
Responded 1 week ago
HI Righteoustravelor, we're sorry we weren't able to meet your expectations. With regards to deposits, they are not multiple deposits; they're called holds. Every Hotel in the world does this & its very customary. Safe travels!
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The Devil Wears Flip Flops wrote a review Jan. 2021
Sturgis, South Dakota211 contributions40 helpful votes
Been staying at Airport hotel every time I have a layover! Always great customer service, clean rooms, quiet! Very convenient to gates! A nice breakfast is available, weight room, and plenty of Ice! This trip I had a bit of luggage , I was getting ready to walk to gate and a gentleman behind the counter offered to assist me. Once at the gate , I thanked him.he introduces himself as Franco, and then he said thank you for staying at our hotel, I am the general mgr, anything you need while you are our guest just ask! now that is customer service! I look forward to my next visit! Stay strong!! 🌴😎
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Date of stay: January 2021Trip type: Travelled solo
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PRICE RANGE
US$176 - US$235 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western san juan, san juan airport hotel, san juan best western
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
125
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Frequently Asked Questions about San Juan Airport Hotel
Which popular attractions are close to San Juan Airport Hotel?
Nearby attractions include Playa Isla Verde (0.7 km), Carolina Beach (1.0 km), and Pine Grove Beach (0.9 km).
What are some of the property amenities at San Juan Airport Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at San Juan Airport Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at San Juan Airport Hotel?
Yes, parking is available to guests.
What are some restaurants close to San Juan Airport Hotel?
Conveniently located restaurants include Bebo's BBQ, Metropol Restaurant Isla Verde, and Las Canarias.
Are there opportunities to exercise at San Juan Airport Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at San Juan Airport Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Does San Juan Airport Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at San Juan Airport Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to San Juan Airport Hotel?
Many travellers enjoy visiting Antiguo Acueducto Rio Piedras (7.8 km) and Henry Klumb House (5.4 km).
Is San Juan Airport Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.