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Cervantes

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472 Reviews from our TripAdvisor Community

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Showing 433: English reviews
McKinney, Texas
Reviewed 4 August 2015

We stayed a night at the hotel when we went on our cruise the end of April. We got to the hotel and our room wasn't ready so we wandered around, had dinner (Stephanie suggested a fantastic place btw). Came back, our room still wasn't ready. The hotel manager came down, apologized, and took us up to our room. In...

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Helpful?
Thank LoriLA
CervantesprGM, General Manager at Cervantes, responded to this review

Dear LoriLA, We're so pleased that you took the time to write this wonderful review about your recent stay in our beautiful boutique hotel. Thank you for the kind words about our Stephanie and Ana, we really love our jobs and enjoy making our guests happy. The room on the top floor is our Presidential Suite, a beautiful suite with...

Orlando, Florida
Reviewed 2 August 2015

The location is amazing, next to the Paseo la Princesa, restaurants, walking distance from Castillo San Cristobal. However there were a few things that were lacking. The free "continental" breakfast is more like: a selection of either toast or croissant and juice or coffee. The rooms were also lacking for the price that we paid. No iron or house phone,...

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Helpful?
1Thank KPIP07
CervantesprGM, General Manager at Cervantes, responded to this review

Dear KPIP07, Thank you so much for taking the time to review our hotel in this page. We apologize that at the moment you most needed the service of Wi-Fi it did not worked as you desired. We had a troubled situation with the connections which followed our technicians work it was repaired. We are working on upgrading the continental...

Calumet City, Illinois
Reviewed 28 July 2015

We stayed here the day before our cruise. Perfect location in Old San Juan and close to the port. Hotel was just perfect. Beautiful, quaint, close to restaurants, bars, and stores. Very friendly and nice employees.

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Helpful?
Thank Michele M
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Michele M, , Thank You for choosing our hotel as your predilection stays in Puerto Rico. We are beyond happy to know that your stay was enjoyable. Our location is one of our proudest features, since we are located in the heart of the city. Every time, we get to read about how well our guest’s stays were, we...

Reykjavik
Reviewed 26 July 2015

This hotel has a perfect location for those with an interest in colonial ambiente, right in the middle of the old town. Most of the old town restaurants are outside the door and they serve excellent food. We did not try the hotel restaurant, but it looked attractive. The staff was friendly and our rooms were clean.

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Helpful?
Thank Thordur H
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Thordur H, We appreciate that you took the time to review your recent stay at our hotel. Our hotel is located in the heart of Old San Juan and is steps away from many attractions and restaurants. During the weekends, Old San Juan gets very crowded as many tourist and locals like to come and enjoy the evenings making...

Reviewed 21 July 2015

Our group of nine stayed two nights before a cruise and it was a great experience. It was exactly as advertised -- a small, European-style, boutique hotel. The rooms were nice, but small. Amenities, including internet, limited, but still available. The breakfast lacked a little in what we expected, but then it became more service-oriented. You actually ordered off a...

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Helpful?
Thank Jim S
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Jim S, Thank you for choosing our hotel as your predilection vacancy for your stay in Puerto Rico. We are very pleased to know that your time in our hotel was enjoyable as it was. We can't wait to get the chance to receive you again the next time you visit the “Enchanted Island”, Puerto Rico. We also want...

Reviewed 16 July 2015 via mobile

Cute boutique hotel in old San Juan! Very nice people! Joselyn (front desk) helped us out tremendously, in helping us book our kayak tour. Everywhere we called it was sold out but she made it happen with the little time we had there. Can't thank her enough! We enjoyed our stay, and very pleased.

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Helpful?
Thank Lorina B
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Lorina B, Thank you for taking the time to review your recent stay in our beautiful boutique hotel. We enjoyed having you here as our guest and are already looking forward to your next stay with us. We appreciate the kind words about Josselyn. Our objective is to help you have the vacations you dreamed of so we are...

Reviewed 15 July 2015 via mobile

The boutique hotel is located in historic Old San Juan, within walking distance of every attraction the walled city has to offer. The rooms and bathrooms are small and super clean, very comfortable bed and pillows. Hotel staff is friendly, accommodating and knowledgeable about the area. The continental breakfast is easy and delicious. I will definitely return !

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Helpful?
Thank OrallavacT
CervantesprGM, General Manager at Cervantes, responded to this review

Dear OrallavacT, Thank you for your previous review. We're excited to know that you had such a great stay in our hotel, and that our facilities came to fulfill your standards. Our location, we found it wonderful as you get to explore the beauties of our Old San Juan. We expect to see you in a future so we can...

Mississauga, Canada
Reviewed 8 July 2015

Stayed 3 nights after our cruise with my family. The service was excellent, the staff all were very helpful and very pleasant, Stephanie, Jocelyn, Ana, and everyone are really very helpful and accomodating. They gave us a map and highlighted all the points of interest and good restaurant to eat. The hotel is located in the street where many restaurants...

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1Thank Mamabeng
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Dear Mamabeng, Thank you for taking out time to review us and comment about your stay! We truly appreciate your kind words towards our staff, service, location and facilities since these are some of our great features. Our main goal is to provide our guest the most pleasant stay and we are glad to have achieved that. We appreciate every...

Lake Charles, Louisiana
Reviewed 18 June 2015 via mobile

We were only here for a night. Due to flight problems we were stranded in San Juan for the night. Stayed at Cervantes to be in Old San Juan. Very nice staff. Gave us map and highlighted areas of interest. Showed us to our room. Nice European style room. Many restaurants line the street next to the hotel. Complementary breakfast...

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1Thank VRodGuy
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Dear VRodGuy, Thank you for taking out time to review us and comment about your stay! We truly appreciate you taking notice of our staff, service, location & facilities since these are some of our great features. Our main goal is to provide our guest the most pleasant stay and we are glad to have achieved that. We are looking...

Carmichael, California
Reviewed 15 June 2015

Absolutely great people and great rooms for us and our family. Stephanie and Daleris were so friendly and helpful during our short stay. Everything from directions to suggestions for restaurants to hanging onto our luggage while we wandered around town. They even let us drop off the luggage when we arrived back in San Juan for our return trip home....

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Helpful?
1Thank Jim S
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Dear Jim S, Thank you for taking out time to review us and comment about your stay! We really appreciate your kind words towards our staff, service & location. Our main goal is to provide our guests the most pleasant stay and we are glad to have achieved that. Special thanks from Stephanie, Daleries and all our work crew! Check...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Multilingual Staff
  • Meeting Rooms
  • Concierge
Official Description (provided by the hotel)
The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi in the Lobby and public parking garages are nearby. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. ... more   less 

Additional Information about Cervantes

Address: Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $161 - $774 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cervantes 3*
Number of rooms: 12
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Also Known As:
Cervantes Hotel San Juan
Cervantes San Juan
Hotel Style:
#9 Romantic Hotel in San Juan
#10 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Cervantes staff and other travellers.
28 questions
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Questions? Get answers from Cervantes staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location!!!!!”
 of 5 bubbles msgreenyolk, 7 Dec 2016 | Read review
“You are in the town so bins being emptied all night is something you have to put up with. The glass collections are worse”
 of 5 bubbles GerryScotland49, 1 Dec 2016 | Read review
“Ask for quiet room though unsure if there are any.”
 of 5 bubbles LoisK143, 23 Nov 2016 | Read review
“better customer service”
 of 5 bubbles emylsieruiz, 26 Oct 2016 | Read review
“Maybe a room on a higher floor would be a little less noisy.”
 of 5 bubbles sheank2016, 26 Oct 2016 | Read review
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