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Cervantes

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508 Reviews from our TripAdvisor Community

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Showing 463: English reviews
Reviewed 16 September 2015 via mobile

This was a great hotel to stay at. We stayed a night before our cruise. It was in walking distance to great spots to explore in San Juan. The front desk clerk pulled out a map and marked all the restaurants and sites to visit that were either in walking distance or accessible by jumping on the trolley. The staff...

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Helpful?
Thank Rosie C
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Dear Rosie C: Thank you for taking out time to review us and comment about your stay! We truly appreciate you taking notice of our location and staff as these are some of our great features. Our main goal is that our guests have the greatest experience and we are glad to have achieved this. Don't forget to check us...

Hialeah, Florida
Reviewed 16 September 2015 via mobile

I looked at many places and reviews of those places before my husband and I were due to travel to Puerto Rico for our anniversary trip, since we can only travel once per year and it has to be a special place. I was seeking a place in the Old San Juan area that would offer us activities and restaurants...

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2Thank martikarn
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Dear martikarn, Thank you for taking out time to review us and comment about your stay! We truly appreciate you taking notice of our location and staff since those are some of our best features. Most old historic buildings in Old San Juan are somewhat humid, therefore our Housekeeping crew cleans and deodorize each room every day. Our main goal...

Temple City, California
Reviewed 14 September 2015 via mobile

EVERY single staff member during mine and my bf's 2 night stay at Cervantes truly made all the difference in the world. We had a 1 bedroom suite with a stunning triple balcony set up. This is a beautiful boutique hotel with plenty of gorgeous charming Spanish architecture. Don't for a second think you're forfeiting high class by booking here...

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Helpful?
Thank rrosas0911
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Dear rrosas0911, Thank you for taking out time to review us and comment about your stay! We truly appreciate your kind words towards our staff, service and location as those are some of our great features. Our main goal is that our guests have the greatest experience and we are glad to have achieved this. We are grateful for your...

Inola, Oklahoma, United States
Reviewed 12 September 2015

We stayed in May 2015 for 2 nights prior to cruise. My husband had called prior to our arrival and asked them to make the room special for our 17th wedding anniversary which they did. The room was small but we were hardly in there. Everything was in walking or trolley distance. The trolley stops right next to the hotel....

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Helpful?
2Thank Ginger H
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Ginger, H., Thank you for providing us with this great review. We're very glad you enjoyed staying in one of our beautiful rooms with balconies and the little details we left in the room for your anniversary. We thank you for the opportunity to let us serve you in this important date and hope to see you again soon!...

Te Puia Springs
Reviewed 7 September 2015 via mobile

This is a great little hotel centrally located in old San Juan. As you would expect it is quite old like most of the buildings in this area but most things seemed to work. The shower had a bit of a mind of its own when it came to temperature but this only added to the quirkiness of the experience....

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1Thank Dan R
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Dan R, Thank you for taking out time to review us and comment about your stay! We truly appreciate you taking notice of our location which are some of our best features. Our main goal is that our guests have the most pleasurable stay unfortunately Old San Juan is a very hectic city and therefor it has to be...

Reviewed 24 August 2015

the hotel is rigth in the midlle of everything, you can walk easily around town. Perfect location, with the best restaurants near by. Rooms very nice and clean, staff is very helpfull. Very nice place.

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Helpful?
Thank Katarina D
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Katarina D., We appreciate that you took the time to write this review. We're extremely happy that you enjoyed staying with us. Like you mentioned, our location is ideal for those looking to explore our city on foot or on the complimentary trolley. We also appreciate the kind words about our staff , we enjoyed having you as our...

Melbourne
Reviewed 16 August 2015

Good/Positive Location: very strategic location because it is in the city centre surrounded by restaurants, tourist spot, shops etc. Free tourist hop-on-hop-off Bus (Free Trolley - http://www.puertoricodaytrips.com/free-trolley-old-san-juan/) is right outside the hotel. Free Trolley Bus start from 9am to 5 PM daily. Convenience: If the weather is good then you can walk to all the tourist attractions by foot. You...

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6Thank onggy
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Onggy: Thank you for taking out time to review us and comment about your stay! We truly appreciate you taking notice of our location and other great features. About the WIFI connectivity and continental breakfast, we've also been working hard to meet our guests needs. Our main goal is that our guests have the greatest experience. Regards, GM

Fort Myers, Florida
Reviewed 14 August 2015

I had requested a quiet room for our 3 night stay. At 10:00 P.M. the first night, garbage trucks rolled through the alleyway that our room faced. At 1:30 A.M., street cleaners moved through whistling loudly to each other causing dogs to bark in neighbouring apartments. At 6:00 A.M., more trucks (recycling?) moved through the alleyway. I commented to the...

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Helpful?
Thank Gail R
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Gail, R., Thank you for taking the time to review your recent stay. As you mentioned, our hotel is right in the heart of Old San Juan. This city is known for its lively streets, music and culture. The weekends, are very busy here as many locals and tourist alike love to spend time walking around the restaurants and...

Riverview, Florida
Reviewed 10 August 2015 via mobile

Location of this hotel is perfect to explore Old San Juan before or after a cruise! Cruise ports are nearby with Carnival dock being within walking distance. Room was beautiful and spacious!! Held our bags while our room was readied and delivered them to the room so they were waiting our arrival when we returned later that day.

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2Thank SteveCoff803
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Steve, C., We appreciate that you took the time to write this review. We're extremely happy that you enjoyed staying with us. Our location is ideal for those looking to explore our city on foot or on the complimentary trolley. We truly value our customers and want all of them to have the best experience ever of Beautiful Puerto...

Brandon, Florida
Reviewed 9 August 2015 via mobile

We arrived at 1 pm the day before the cruise Stephanie was great told us to leave luggage and go for a stroll before we left the lobby she showed us to our room, let us know of the Old San Juan must things to do. In the evening Ambar the other front desk clerk was also nice and took...

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Helpful?
Thank Ernesto G
CervantesprGM, General Manager at Cervantes, responded to this review

Dear Ernesto, G., In our hotel, our motto is to make every single guest feel as if they're part of our own family. Stephanie and Ambar want to thank you for your kind words. Our location is spotted to suit the exact needs of every guest to have the time to visit the important locations and views we have in...

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Amenities

Highlights
  • Free Internet
  • Breakfast included
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Concierge
  • Breakfast included
  • Multilingual Staff
Official Description (provided by the hotel)
The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi in the Lobby and public parking garages are nearby. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. ... more   less 

Additional Information about Cervantes

Address: Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $181 - $811 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cervantes 3*
Number of rooms: 12
Reservation Options:
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Also Known As:
Cervantes Hotel San Juan
Cervantes San Juan
Hotel Style:
#9 Romantic Hotel in San Juan
#10 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Cervantes staff and other travellers.
31 questions
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Questions? Get answers from Cervantes staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think all of the rooms are loud - bring earplugs and keep the television on”
Viki613, 25 Apr 2017 | Read review
“make sure they give you a proper suite if you have booked one”
747enricom, 23 Apr 2017 | Read review
“There are only a few rooms on each floor so they are all close to the elevator and not a noisy hotel at all.”
browncondo2102, 7 Mar 2017 | Read review
“Wi-fi only works in the lobby, not in the rooms.”
gittisj, 5 Mar 2017 | Read review
“There is no phone or internet service in the rooms. Price includes breakfast.”
155019Nikki, 22 Feb 2017 | Read review
5 of 5