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Traveller (240)
Room & Suite (273)
Dining (36)
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Overview
  • Excellent47%
  • Very good32%
  • Average9%
  • Poor6%
  • Terrible6%
Travellers talk about
“old san juan”(244 reviews)
“gave us a map”(8 reviews)
“street noise”(16 reviews)
AMENITIES
Free Internet
Breakfast included
Air Conditioning
Non-Smoking Rooms
Suites
Concierge
Housekeeping
3 Star Hotel
All hotel details
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Reviews (531)
There are newer reviews for Cervantes
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All reviewsold san juangave us a mapstreet noisewithin walking distancejunior suitepuerto ricocruise terminalyogurtbring earplugsfree trolleysmall hotelcomfy bedthe hotel stafftaxi standstandard roomawesome locationone night stay
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141 - 145 of 485 reviews
Reviewed January 17, 2016

We disembarked a cruise the morning of check in. The hotel staff eagerly took care of our bags so we could explore the city. They even gave us a map and showed us where to go. The rooms were huge (we had a junior suite)...More

Thank Vecchio7
Reviewed December 28, 2015 via mobile

The hotel is situated on a busy street with many good restaurants. However, the downside would be the noise from garbage trucks emptying trash bins and someone yelling in the middle of the night. The upside is that you can catch the free shuttle to...More

1  Thank Regqueen
Reviewed December 23, 2015 via mobile

Pleasant stay, we would visit again. Pros: fantastic friendly staff, clean comfortable room, central location with lots of restaurants nearby, just off the waterfront, free coffee and small breakfast. Cons: slight damp smell, wifi only in the lobby, very loud street noise.

Thank Valerie N
Reviewed December 19, 2015 via mobile

My husband and I stayed here with our 2 year old son for three nights and had a lovely time. Pros: 1. Amazing location. You are close to great food, all tourist destinations and car rental locations. We were able to walk everywhere without any...More

Thank Ranjini S
Reviewed December 16, 2015

We needed a nice place to stay after departing our Southern Caribbean Cruise. We picked Chateau Cervantes due to it's close proximity to the pier. Upon our early arrival we were able to leave the cases in the lobby and enjoy the day eating, shopping...More

Thank Adrian W
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About
Amenities
Top amenities
Free Internet
Breakfast included
Hotel Amenities
Concierge
Breakfast included
Multilingual Staff
Room amenities
Air Conditioning
Details
Price range
US$120 - US$975 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in San Juan
#9 Romantic Hotel in San Juan
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$120 - US$975 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in San Juan
#9 Romantic Hotel in San Juan
Room types
Non-Smoking Rooms, Suites
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Traveller (240)
Room & Suite (273)
Dining (36)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Jesse E
January 15, 2018|
Answer
Response from LuceaHanover | Reviewed this property |
I was there on Christmas Day 2017. The hotel is closed. Permanently. No signs on the door. Nothing.
1
Vote
trip1mn
December 5, 2017|
AnswerShow all 4 answers
Response from Simon R | Reviewed this property |
I’m thinking they are not open primarily because there are only two reviews on trip advisor following my stay on 17Sept which was three days prior to the hurricane. I also note no bookings being offered by the usual travel... More
1
Vote
Doug M
November 25, 2017|
AnswerShow all 3 answers
Response from lindsvel1 | Reviewed this property |
I have no idea, we went in July prior to the storm. I work w someone that is from PR and all of her family is currently there. About 60% of the island now has power but it was devastatingly impacted from the hurricane. I... More
1
Vote
Room Tips
"Get to know the owner who hangs out in the restaurant."
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"Quieter rooms are in the back but face the street behind and trash pick up is noisy."
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"Ask for Room 9!!!!"
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"I would try out the suites."
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