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About
#25 of 60 hotels in San Juan
Location
Cleanliness
Service
Value
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Car park
Wifi
Paid internet
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Poolside bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Kitchenette
Microwave
Flatscreen TV
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
Location
95Great for walkers
Grade: 95 out of 100
114Restaurantswithin 0.5 km
16Attractionswithin 0.5 km
Contact
1077 Ashford Avenue, San Juan 00907-1128 Puerto Rico
Getting there
Rental CarsSee all San Juan car hire
8790Reviews479Q+A100Room tips
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This is a beachfront hotel and we rated it four stars because we’ve stayed at 5 star hotels and this one doesn’t quite reach that level because they’re lacking that really personal touch- like staff thar calls you by name. That said,, this place is great. We booked a suite which included a kitchenette with an ocean view and balcony. All of these features were worth it! We cooked breakfast every morning in the room. There are at least two grocery stores within walking distance and the Walgreens and CVS down the street have expanded grocery areas. The kitchenette was well equipped with all the basic things we needed including pans, cooking utensils, a cutting board, a toaster. The fridge and freezer were large and worked well. There is a large pool area right off the large lobby thar is more “hip” but we enjoyed the smaller pool that faced the ocean. There is a fairly large fitness center. One member of my party travels with a mobility scooter and the resort was accommodating. We needed a shower bench and they brought one up within five minutes of our request! The facility is older but it is well maintained. Try the guacamole and chips at the pool bar. It’s outstanding - maybe the best thing we had to eat on the island - both fortunate and sad! …
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Get Ubers vs taxis. Taxis don’t seem to be regulated for fees so either agrees to price with taxi...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favourite
This was one of the best hotel experiences I have ever had in my life! Every inch of the resort inside and out was immaculate and the staff was exceptionally friendly, pleasant and helpful. Jonathan who worked the door by the luggage area, always greeted us with a friendly smile and provided helpful suggestions for local sightseeing and getting around. When we needed a taxi Jonathan had one for us in under a minute! Check in and check out was simple, fast and pleasant. The housekeeping staff cleaned impeccably. They're also attentive because they noticed I finished all the coffee pods in my room so the next day they left me a few extras. It was those little extra touches that made our trip extra relaxing and enjoyable. The location was perfect. It was a few minute ride to Old San Juan and it's right on Condado beach which is gorgeous. The casino inside the hotel was lots of fun and every time we went in the security guard at the door smiled and told us to have a great time and wished us good luck. Everything about the hotel was 5 stars and every employee went above and beyond to make our stay enjoyable and special. I highly recommend La Concha to anyone considering a visit to San Juan!…
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Date of stay: August 2022
Value
Service
Sleep Quality
Room Tip: We stayed in the junior suite ocean view and it was awesome!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Check in took 30 minutes because they did not have our reservation. We were given a room that was next to the lobby with loud music playing all night long until 3 AM. At 5 AM other guests came back and yelled and smoked marijuana. It took 3 phone calls to get someone to answer the front desk and security was never actually sent. Absolutely not the standard that I would have expected from a Renaissance.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mike Rivera, General Manager at La Concha Renaissance San Juan Resort
Responded 3 days ago
Saludos Jessica R, We appreciate your feedback on your recent stay and please accept my apologies for the inconveniences that you encountered. Your remarks have been discussed with our Front Office Manager and we will take corrective action with the concerns mentioned in your review . I hope you give us another opportunity in the near future to welcome you back for an unforgettable experience. Please feel free to contact me directly to assist you. Sincerely, Mike Rivera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
... then this is the hotel for you. It is not the hotel for you if you want to sleep at night. Between the nightclub that blasts music from 10p-4a on the weekends to the random people milling about the beach at all hours screaming and carrying on, this hotel is not the idyllic picture of tranquility it may seem. Maybe it's just the oceanfront rooms with this problem. Other than that, it has a lovely pool and lobby bar and is nice. My room wasn't as clean as I would have hoped. Some of the furniture and pillows needed to be cleaned better. The beach is pretty but you can't swim there. Service was decent and polite. Elite members get various perks which can only be used during the week or exchanged for a measly 100 points. Didn't bother checking out the casino but one exists (it's an MGM joint).…
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mike Rivera, General Manager at La Concha Renaissance San Juan Resort
Responded 1 week ago
Saludos ViajeraAmy,, Thank you for taking the time to share your recent experience at the La Concha Renaissance San Juan Resort with us and we are pleased with our pool and lobby bar. I would like to take this time to apologize for the music level at the beach. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. Although we fell short of meeting your expectations during your past stay, I hope you will consider La Concha Renaissance Resort on your next visit to San Juan, so that we can better deliver upon the guest experience you deserve. Sincerely, Mike Rivera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As someone who was in post-graduate education until 2 years ago, I didn’t have much experience with the resort life as an adult before this trip (because I was a broke student). With that being said, I’m not sure I want to experience any such life again if it’s not at La Concha on Condado Beach in San Juan. I have almost entirely positive things to say about our time in Puerto Rico in general, but specifically at La Concha. -The food and beverages, although on the pricey side, were all done very well - it was really a “you get what you pay for” experience, and we never considered anything we ordered to not be worth what we paid. -The service - whether it was at the front desk, the lobby bar, or the on the beach - was second to none; everyone was so friendly and accommodating, and made a point to make us feel like it was our time to relax. -The resort itself is absolutely beautiful - our room was simple but elegant, and the entrance, lobby, and pool areas were all of 5 star quality (without the 5 star stuffiness). The lobby, particularly at night, was definitely our favorite part of the property. -The beach setup was ideal, as the resort’s beach is quite large and has a lot of chairs and umbrellas, and is essentially private. Additionally, and as stated above, the service on the beach was impeccable. -The resort is within walking distance of a dozen+ authentic Puerto Rican restaurants, a few great coffee shops, some shopping, as well as plenty of other restaurants serving various cuisine, from casual taco shacks to upscale spots like STK. We did leave the property several times to explore and try local fare, but we loved the resort itself so much that we never truly felt like leaving. The few cons we had were as follows: -There was a DJ in the lobby bar on Saturday night who played until about 3 AM, and as our room wasn’t far from the lobby, this was evident to us. With that being said, my fiancé and I are both very light sleepers, so the noise may not have bothered others. -The hours of the restaurants and the dining options at the resort were more limited than we would have hoped. Serafina is the resort’s marquee restaurant, but as we live in New York and have several Serafina locations in our close vicinity, this wasn’t that appealing of an option for us (again, that is mostly unique to us). Other than that, the dining options after 6 PM were very limited. Just like with the DJ, it’s certainly not something that would keep us from going back. All and all we absolutely loved our time at La Concha and will certainly be back.…
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The hotel is beautiful! The pools and beach are lovely! But the food and drink prices are outlandish and while the weekdays have been fine, a DJ has been playing very loud rave music all day and night since Friday evening. It's now Saturday night close to midnight. It's been 30+ hours of non-stop window-shaking music. Don't come here on a weekend if you're trying to rest or have meaningful conversions with your sisters. If you want a non-stop party, this might be just the place for you.
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mike Rivera, General Manager at La Concha Renaissance San Juan Resort
Responded 2 weeks ago
Saludos DebbiH272, Thank you for taking the time to share your recent experience at the La Concha Resort with us and we are glad that you enjoyed the pools and beach. Every process put in place is aimed at providing you with an unforgettable hotel experience and I would like to take this time to apologize for the music levels . Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. Although we fell short of meeting your expectations during your past stay, I hope you will consider La Concha Resort on your next visit to San Juan, so that we can better deliver upon the guest experience you deserve. Sincerely, Mike Rivera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lifeisforlearning wrote a review Jan. 2023
Washington DC, District of Columbia288 contributions123 helpful votes
The Condado area is very noisy. That said, the La Concha is a lovely resort. I was in the Suite Tower with a full kitchen, couch, bankette and table, and lots of storage space, including a large closet with a safe. There was an iPod dock with a radio that did not work. No USB port in the room. The bathroom was large with a soaking tub and good grab-bar placement. The bathroom had plenty of counter space. A decent-sized balcony with a table and chairs. I had partial ocean view, which meant city sounds pouring in, but a city view room would have been even louder. The lobby is huge and gorgeous and a hub of activity. The grounds are lovely, with a number of pools, including a small adult pool area. The main pool area is multi-level with little waterfalls and 2 hot tubs. The beach area is nice with chairs and umbrellas available. The beach (which is public) is about 1/2 mile long and very walkable. Solera by the pool is excellent for drinks and food. Aroma is good for take-away coffee but the pastries are not great. The Loft has a $44 buffet breakfast that was just so-so. There's a sushi bar in the lobby that I did not try but looked great. I also did not try Serafina (Italian). The one thing that disturbed me was the astronomical 18% "resort fee," which is $72 per night for a $400 room, the highest I have ever encountered anywhere. Outrageous. A big plus was that the staff were universally helpful, pleasant, warm, and efficient. That really made a difference.…
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Wonderful stay! Everyone we encountered was wonderful to us, from check in to housekeeping to pool and beach and restaurants. It was magical! Breakfast buffet is stellar! Lunch and service at the pools was stellar! Rooms were lovely. Hard to believe the hotel is so big because the friendly staff treated us like friends and family! Edgard at front desk was lovely to us, as was everyone we met! Staff not serving our area went out of their way to greet us when they saw us again! We ate breakfast and lunch at La Concha and dinners at the amazing Puerto Rican restaurants around San Juan. I was truly shocked at check out to learn the hotel even had so many rooms. The service is akin to a small boutique accommodation. The beauty, culture, and friendliness of PR is the best!
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Date of stay: January 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
I was pleasantly surprised by this hotel. We got an ocean view room with a side balcony with an ocean and street view. The ocean side is pretty well lit during the night. We just left the blinds open for a night light of sorts but I would consider the curtains to be black out if that is more your style. The hotel can be noisy but I think thats just a PR thing. The street is just very active until late. I did not love the food at the hotel but I just generally didn’t love the food in PR so factor that in. The restaurant service is VERY slow but also seems to be an island thing. While food service is slow the crew working at the beach is outstanding. You walk out to a clean and beautiful beach. The staff is ready to set you up loungers, tables and umbrellas. And of course provide towels. They were very nice. There were also boogie boards that appeared to be ones you could borrow. They will also bring food and drinks to the beach. When we went to the beach, we never felt like leaving. The location is on a fairly busy street and you are in the city so it has city noise. But it also means there are local eateries. We enjoyed Pina Loka with the outstanding pina coladas and smoothies. We also loved Pannes and Kabanas. And Waffler Avenue. The room was well appointed. We had two tvs and the AC was very good. The floors are mostly a solid flooring with a big rug. No complaints about the bedding or mattress. The pull out couch mattress was a pretty nice one even. Plenty of outlets. The cleaning crew were like ninjas. They came in for a main cleaning and then would come back when we went to dinner to tidy - like empty the trash and freshen towels. It was odd to me initially but they did a nice job. They also replenished our bottled water very regularly. There are tons of scooter rentals out front but you can also rent bikes for 2 free hours from the hotel. We had a delayed flight and while sitting on one of the many hotel patios a staff member brought us cool scented towels just because. I would stay here again if coming to San Juan. But if coming back to PR I would want to explore more of this island as well.…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
It is an older hotel but good fir small conferences, not large. The exhibit hall is broken up in 3 areas and you basically have a hard time seeing anyone. It’s across the hotel and not going to be a true conference experience if you are a large conference. The food is excellent. I was very impressed.
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Date of stay: November 2022Trip type: Travelled on business
Room Tip: Older hotel and no beach view, All non ocean views face the city.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$354 - US$555 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la concha hotel renaissance, renaissance san juan, san juan renaissance
FORMERLY KNOWN AS
La Concha Resort: A Renaissance Hotel
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
483
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Frequently Asked Questions about La Concha Renaissance San Juan Resort
Which popular attractions are close to La Concha Renaissance San Juan Resort?
Nearby attractions include Casino del Mar at La Concha Resort (0.06 km), Ashford Avenue (0.09 km), and Condado Beach (0.01 km).
What are some of the property amenities at La Concha Renaissance San Juan Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at La Concha Renaissance San Juan Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at La Concha Renaissance San Juan Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at La Concha Renaissance San Juan Resort?
Yes, a parking garage, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to La Concha Renaissance San Juan Resort?
Conveniently located restaurants include Pannes, Cocina Abierta, and Ben & Jerry's Condado.
Are there opportunities to exercise at La Concha Renaissance San Juan Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Are pets allowed at La Concha Renaissance San Juan Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does La Concha Renaissance San Juan Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at La Concha Renaissance San Juan Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to La Concha Renaissance San Juan Resort?
Many travellers enjoy visiting Old San Juan (4.6 km), San Juan National Historic Site (4.7 km), and Castillo San Felipe del Morro (5.4 km).