Embark on a beach getaway at La Concha Renaissance San Juan Resort. Our resort in Condado, Puerto Rico is steps from Condado Beach and provides easy access to Old San Juan and pristine beaches in the popular district of Isla Verde. Upscale amenities include gorgeous beach views, three outdoor pools, six signature dining venues and a 24-hour fitness center.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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La Concha Renaissance San Juan Resort offers a lively atmosphere that many guests enjoy, though the club-like vibe and loud music are not for everyone. The rooms boast stunning views and are generally clean, but some visitors have encountered maintenance issues and outdated furnishings.
While the amenities, including multiple pools and a clean beach, are appreciated, travelers suggest that certain areas could benefit from renovation. The hotel's prime location is a hit for easy beach, dining, and shopping access, but opinions on service and value are mixed, with some guests feeling the cost is not reflective of their experience.
Location
Convenient
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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This is a very interesting hotel with lots of unique features. It isn't new, so it is far from a cookie cutter design. For example, there is a seashell shaped event room, which is the namesake of the property. There are water features and different levels within the lobby. The staff were all very efficient, from the towel providers, chair arrangers, bar and restaurant staff to the front desk workers. The staff would sometimes hand out little samples of drinks or frozen treats in the pool area. Our room was always very well cleaned, and the bed and pillows were comfortable.
The biggest pro was the location. The Condado neighborhood is full of great restaurants all within a short to moderate walking distance. If you enjoy walking, you'll love this area. There is a Walgreens and a CVS nearby, and many souvenir shops. It felt safe at all times of the day and night. The beach was beautiful. Waves are quite large and there was a red flag all week for swimming and a rip tide warning for several days. Swimming was not recommended, but lots of people ignored this directive. Onsite parking was handy, with a self-park option for $20/day (as opposed to valet for $30/day).
The hotel is showing a bit of wear and tear in spots, but nothing that interfered with our stay. The only negative was the water pressure of the showerhead - we had to use the hand held sprayer to get water pressure. I would also note that the music in the pool area is quite loud and plays until quite late. Overall a great stay!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mike Rivera, General Manager at La Concha Renaissance San Juan Resort
Responded Mar 7, 2024
Saludos 4grlsmom, Thank you for taking the time to let us know about your experience while staying with us and are pleased with our staff and facilities I have shared your comments at our weekly staff meeting. We will shortly begin enhancement in our hotel to include guest rooms, new spa and public spaces. I hope you choose to stay with us again when your travels bring you back to Puerto Rico. Sincerely, Mike Rivera General Manager mirivera@laconcharesort.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at the La Concha for 5 nights. The location is fabulous! It is less than 15 minutes from the airport. Walking distance to several restaurants and a quick Uber to Old San Juan too. Excursions to the El Yunke Rainforest (ziplining, hike, kayak) took around an hour to get there. There is also a CVS, Walgreens and Starbucks about a 5 minute walk away.
The lobby and pool area are kept in clean, pristine condition. Poolside staff was attentive without being intrusive. There were three pools and we visited all three but enjoyed the shade and quiet of the adult pool the most.
Rooms are clearly dated but having a proper kitchenette trumps being dated. In room they have those single cup expresso machines which I do not like so had to step out for coffee every morning. Fitness center was nice and kept clean as well. We did not visit the casino but it stayed busy day and night.
During our stay, we visited The Lobby Bar on 5 separate occasions. Two of them we sat at high tops and had cocktail waitresses who were friendly and welcoming. The appetizers we ordered were wonderful (ceviche, chicken nachos, pulpo a la brasa, brisket quesadillas). The three occasions we sat at the bar for drinks, all with a different bartender, we felt unwelcome. The advertised nightly events of free coquito shots or Old Fashioned classes, they seemed even more bothered with the patrons. And the bar was not busy by any means. Each time we finished our one beverage (which were between $20-25 each for basic cocktails), and we left to drink elsewhere.
We had dinner at Serafina. They advertise gluten free pasta but had run out. Delymar Gomez, the manager, went out of her way to get some for us and paired with their Bolognese sauce, it was worth the wait! The lobster ravioli and wood fired pizza were amazing too!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hello we were there to celebrate a milestone birthday. From day 1 at the adult pool there were children and infants in pamper swimwear, no security guard what so ever, this was the case the 4 days we were there, not cool!. I asked housekeeping to dust the air conditioner vents because one of my room mates would a sneezing and water eyes as soon as we got to the room. Sorry to say the vents were never cleaned. Also had a very big problem when checking out, the front desk clerk kept making mistakes on my credit card it was a JetBlue vacation . Charged my card 3 different large amounts. Upon arrival at home I started calling everyone, Hotel, their accounting department my card , JetBlue vacations. It took over a week to finally have someone at La Concha help me he is Michael front desk Manager. I had never experienced anything like this before. Some of the housekeeping staff seems very un interested maybe not wanting to break their long nails 🙄. Apart from all that , I would still stay there. Nillie
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Overall, I had a rather nice stay at La Concha San Juan Resort for my first trip to San Juan, in spite of some unexpected and unpleasant downfalls.
Check in experience: Not only were they unable to accommodate my 2:30 pm early check in, but they had me waiting until close to 5:30 pm to finally get my room ready! For the 90 mins they had me wait past the 4 pm check in time, they offered me a $50 credit for each 30 minute block and comp'd me an additional 30 mins for a $200 credit. After a long flight and going through a rental car pick up, I would have much rather checked in on time by 4 pm and not received this courtesy credit.
Room: I got lucky to get one of their third floor rooms with a hot tub in the patio. Their mattresses are quite old and you can see the concave in their mattress: sleeping on it for five nights gave me a neck pain, which I noticed after I checked out. I was also shocked and unhappy about a cockroach that entered my room. A manager on duty that day, Ms. D. Correa, came by my room to apologize for it, collected the cockroach from me, and assured me that it was a rare occurrence as they employ an effective pest control service.
Parking: As with most properties in San Juan, their parking garage is pretty tight. They have ample parking and I had no issues finding a spot any time I drove off the property and returned.
Housekeeping: Their housekeeping team was quite courteous and efficient, always generous with providing you with any items that needed to be replenished. Five stars here.
Bar: They offer Elite rewards members with a rum drink voucher. Wasn't too impressed with it as it is a Don Q rum drink with a soda or juice mixture.
Aroma coffee bar: I really liked their coffee bar and thought everything on the menu was reasonably priced
Recycling: While they do not offer a recycling waste bin in their general lobby or in guest rooms, they have their housekeeping staff collecting bottles from room trash bins separately to recycle, and I was also pleased that they took my recyclable items when I checked out.
If they invest in replacing their concave/old mattresses, I will gladly return here on my future visits to SJ, as I require a firm mattress to avoid back and neck discomfort. Otherwise, this is a pretty nice resort hotel in San Juan.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:If you come here during a peak season, expect a longer check in time.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The resort seems to be designed for teenagers on "Gradweek" with after graduation parties, or weddings and birthday parties
Breakfast at the Loft restaurant was slow if you did not order the buffet. The breakfast buffet at that same restaurant was $44 per person. (with five couples in the restaurant it took over 30 minutes to get bacon and eggs with no apologies by the by the waitress who snapped back that there were other people ahead of us).
There are many fine restaurants off the resort including restaurants in old San Juan
The music with the DJ at the pool and at beach was blaring and was competing against other loudspeakers with other music. according to security (supervisor) the volume of the music at the pool could not be turned down and it was Intentionally high to discourage guests from listening to their own music
The biggest surprise was the $65.00 a day resort charge, after we paid for the entire vacation through American Airlines in 2023. When we were checking in we were told that there would be a $49 a day fee however when we got back to the room we learned of the $65 resort fee +11% tax on that fee. (At this point we could not realistically cancel our vacation and fly back home or to another resort)
As with many resorts in this price range the grounds, pools and the lobby are pretty. The water was not safe to swim in with Rip tides
We have traveled the Caribbean for over 20 years and there are much better values for the money on other islands with safer beaches
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Make sure you pin down the hotel as to what the resort fee will be as this information is not...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our experience at the hotel fell short of expectations in several key areas. Firstly, there were issues with service consistency throughout our stay, ranging from interactions at the front desk to the housekeeping services. Additionally, our stay coincided with construction activity in our tower, which was not communicated prior to booking. Despite inquiring, we were informed this was beyond their control due to our booking method(jetblue). We did not find any notices on their website, nor in the hotel's own website to that affect. It should be front and center, and I believe it is the hotel's responsibility to control listings.
The noise from construction was specified to occur "only" between 9:00 AM and 5:00 PM daily.
Despite booking one of the premier rooms, our preference for a king bed was not accommodated until the second day, with the alternative room unfortunately facing an active construction site—a disconcerting oversight given our dissatisfaction with prior service issues.
The first night's there was a party that lasted the whole night. It made it very hard to get a good night sleep.
It's important to note that the hotel promotes beach access; however, we found the beach conditions to be hazardous, with signage warnings everywhere. Everyone at the hotel reinforces that message, including telling us of recent drownings. While picturesque, practical enjoyment of the ocean required a significant walk in hot conditions to a safer area near Condado Bridge, outside of the hotel, with additional charges for amenities($30 per chair)
Housekeeping services were also lacking, requiring three days for our room to be properly cleaned. The tile grout is so moldy that it needs major maintenance.
On a positive note, the hotel's location was convenient, surrounded by numerous dining options. We found the breakfast buffets to be overpriced, around $55-70 per person, including tip. But nearby, we find much better options such as Pannes or Baguettes, which offered superior meals compared to the resort's offerings at half the prices.
Despite being advertised as "pet friendly," the hotel lacked a designated relief area for pets, necessitating trips to the street level. There we no amenities for dogs.
In summary, our stay did not align with our expectations for a relaxing experience, especially considering the hotel's affiliation with the Marriott brand.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Do not book while in construction specifically ask for that. Also there is a major project...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mike Rivera, General Manager at La Concha Renaissance San Juan Resort
Responded Jun 23, 2024
Saludos frankr77, One of our key priorities at La Concha Resort is to provide the highest standards and level of efficient and courteous service. While it was a pleasure having you here as our guest, I was very sorry to learn that the quality of the experience provided did not quite meet your expectations. Please rest assured that your comments have been shared with our management team in an effort to improve the hotel experience we provide our guests every day. Again, please accept my sincere apology and I hope you give us another opportunity in the near future to welcome you back for an unforgettable experience. Sincerely, Mike Rivera General Manager
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I had an amazing experience at La Concha! The best part was the 330 cocktail making class with bartender, Angel! He made our stay amazing- made great drinks, gave great recommendations, and provided entertainment to us while at the bar! Virna, the fitness instructor, was also very accommodating during my stay! I loved her water aerobics class and she went above and beyond during with fruit water, infused washcloths, and lavender during my session! Overall, the resort was very nice and had plenty to do. Very nice spots to be at the pool or beach. Beach staff was also very helpful and friendly with setting up chairs and umbrellas! Also had fun at the casino and lobby bar! Old San Juan is very fun and just a short uber away. La concha is very close to the airport as well. The stay, food, and drinks were a tad expensive but I was very pleased with all of it. The room was very nice and had a beach view. 😍
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:Breakfast in bed is not free lol, don’t be fooled.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is conveniently located near the airport and is walking distance to stores and restaurants. The first I room I was assigned had baby ants crawling all over the desk. After returning to the front desk i was assigned another room in the same building on a lower level. The new room appeared to be clean on the surface but smelt pretty musty. After flying all night we decided to shower and get some rest. Literally every single towel in the room had some type of light brown stain on it. I later realized even the towels by the pool had the same stains. Our first night my partner became very itchy. Our second night we killed a spider but it was no big deal as spiders are everywhere. We decided to head to the pool located in the center of the hotel. They have white covers to be placed over the beach chairs. I requested 2 and as I was walking away I turned around for new covers because the ones I was originally given were damp. Almost as if they were used by someone else. Later that night while walking into the bathroom we noticed a cockroach running from the crack by the bathroom door. I screamed and my partner killed the cockroach. We frantically gathered all our belongings and began packing because there’s no way we’re staying there after killing a cockroach. We rigorously began checking all our clothes, suitcases, shoes, bags, etc. to make sure there weren’t any bugs on our stuff. Within minutes we were in the lobby and I politely requested to speak to the general manager or operations manager. A supervisor was present and assisting another guest. When she became available I showed her the photos and informed her I just killed this cockroach in my room and I let her know I cannot stay here because where there is one cockroach there is plenty more. The manager apologized and agreed to check me out. I asked if I was going to be refunded as I was scheduled to leave the next day. She agreed to give me a $300 and not charge me for the day since I was leaving. I expressed my concerns of potentially bringing home cockroaches in my belongings her response was the hotel is located on a tropical island so this is expected. Appalled at her response I informed her I have traveled to many tropical islands and this is the first time I’ve ever experience anything like this. I have since trashed my suitcase and carry on bag. Upon returning home I stayed up at all night washing loads of laundry because we’re paranoid of cockroaches and their eggs. This entire ordeal ruined our vacation. This traumatic experience has made me extremely paranoid and reluctant to book any vacations in the future.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
La Concha is a solid four star experience. The resort is very nice, but unfortunately under renovation at the moment, which I was not aware of when booking our stay. Construction noise at 7am is not ideal on vacation or when trying to relax at the pool. In fact, construction dust and minor debris fell on us several times at the adults only pool. Thankfully the beach area was quiet enough. The staff made up for this inconvenience, however. Everyone working at this hotel is amazing and seems to truly enjoy their jobs, or at least they’re good at faking it. The beach attendants were wonderful and set us up with chairs and an umbrella each day. Angel at the adult pool was a great bartender and friendly face each day. The food is quite good for breakfast and lunch, again served by the friendly staff who will do anything to accommodate you. The spa is absolutely lovely if not egregiously expensive. It was perhaps the best massage of my life by the skillful Javier, but the prices are a bit ridiculous.
A few items of note: the resort is smoke free, but we smelled marijuana constantly. And I mean constantly. Housekeeping seems to come early in the morning and then not again. Our DND sign was down by 10am each day (acceptable while on vacation, I think) but we never had housekeeping unless requested. A “please make up the room” sign could be helpful.
Lots of restaurants in walking distance. I would definitely come back again once renovations are complete.
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Date of stay: October 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is about 15 minutes from the airport and located on a very noisy buy central tourist strip. There are tons of restaurants, bars, pharmacies etc. so you won’t be bored whatsoever. The hotel lobby smells immaculate and the staff are attentive and kind. The food at the resort is wonderful and the drinks are delicious. The main pools are CHILLY and filled with kids. Only the adult pool is heated but the sun is minimal because the buildings block the sun in the adult area. Food and drinks are EXPENSIVE! So be prepared for a high bill when you leave as they also add the daily resort fee to your final bill. Drinks range from $18+. A half pitcher of sangria is $60! The beach is easily accessible from the pool areas and chairs are available for guests but be prepared to just sit on the beach because the water is ROUGH. Ubers are cheap in PR compared to major cities and the location is walkable to a lot of places. So if you’re okay with noise, have a healthy budget and need a clean place to stay while you’re in PR, this is the place for you.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the San Juan area.
PRICE RANGE
C$669 - C$937 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la concha hotel renaissance, renaissance san juan, san juan renaissance
FORMERLY KNOWN AS
La Concha Resort: A Renaissance Hotel
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
478
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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