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La Concha Renaissance San Juan Resort

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La Concha Renaissance San Juan Resort
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7,174 Reviews from our TripAdvisor Community

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There are newer reviews for La Concha Renaissance San Juan Resort
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Showing 6,902: English reviews
Reviewed 19 February 2015

My experience at La Concha was by far the best service I've ever had. My boyfriend and I stayed 5 nights, from the moment we got out the cab we were greeted with warm welcomes. I wanted to do something special for my boyfriend since we were going to spend valentines day there. I spoke with Micheal Tischler part of...

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Helpful?
Thank Meechiidoll
Orlando, Florida
Reviewed 18 February 2015

The service and hospitality begins before you even get there! Linette Bauzo was amazing in preparing all the details of my requests! I even got a call from her when I checked in to make sure everything was great! She arranged, diner reservations, SPA, Limo service, room details you name she got it!! The entire staff at this hotel go...

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2Thank Nidza C
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Dear Nidza C, Your comments are greatly appreciated! I am so happy to read that we were able to prepare all the details of your requests and that our staff went above and beyond to make sure you were well taken care of.. We look forward to welcome you again soon for another excellent vacation! Saludos, Luis R. Rivera General...

Reviewed 18 February 2015

Our experience was excellent until we were ready to check out. We received a bill for $200 in resort fees which we were not aware of. When we checked in, the front desk person notified us that our room was paid off and she only needed a credit card in case of damages. Not knowing that we might be charged...

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2Thank ReniaBG
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Dear ReniaBG, Thank you so much for sharing such valuable feedback with us. Please accept my apologies for the misunderstanding you encountered. I have shared your review with our front desk staff to improve our outcome when situations like yours are presented. Our goal is to address your concerns and regain your trust so we can assure an exceptional experience,...

Orlando, Florida
Reviewed 18 February 2015

Birthday gift and joe 1st time in Puerto Rico. We had the option to choose from El conquistador and La Concha, since I have been to the Conquistador in the past. We chose La Concha and it was the best decision. The customer service was beyond excellent from the gentlemen in the entrance to the housekeeper staff. Everyone was professional,...

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1Thank joeandnilza L
Reviewed 18 February 2015 via mobile

This was our second visit to la concha. I took my wife there to celebrate her birthday. We had planned to make this our annual birthday trip. I prepaid for everything and the manager locked us out of our room until the credit card dispute was handled. This scared us to the point that we will never return. We are...

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3Thank Essix
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Dear Essix, Thank you for taking the time to review our property. We truly value the opinion of our customers and we apologize if we did not meet your expectations. Providing our guests with the best hospitality and service has always been our mission. We apologize for the mishaps you encountered during your stay and for not handling the situation...

Reviewed 18 February 2015

We had an excellent time at the resort. The resort is very close to old town... Night life is crazy and the locals are very friendly. Try Pinky's across the street for breakfast. Plenty of restauraunts along the street or you can take a cab to down town..

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3Thank Dennis R
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Saludos Dennis R, Thank you for taking the time to write about your stay. I am sure your tips will be greatly appreciated by our future guests and will book right away! We look forward to welcome you again soon for another fun getaway. Warm regards, Luis R. Rivera General Manager

Cincinnati, Ohio
Reviewed 18 February 2015

The pools are wonderful. Infinity adult only pool in the back is great for relaxing. The main pool is great for the kids. Dining and cocktail service by the main pool is also excellent. Can't say the same about other hotels I have stayed at in and around San Juan. The "new area" has large, very nice rooms. The "old"...

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3Thank jeff m
Reviewed 18 February 2015

They made our vacation the best vacation ever we eve had to change the reservation and stay more days its such a relaxing environment ...fun ...romantic highly recommend employees were really helpful ...it has a really good location walking distance to restaurants and stores it also really close to old San Juan

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1Thank Denisse M
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Dear Denisse M, So happy to hear that you had the best vacation ever! We look forward to welcome you again for another relaxing getaway. Saludos, Luis R. Rivera General Manager

Reviewed 18 February 2015

I travel to San Juan a few to several times per year on business trips lasting 2 to 3 nights. I have stayed at La Concha on all but I trip over the years. It is my Go To hotel in San Juan. I have found the staff to be quite friendly and willing to help make my stay as...

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2Thank Gomer P
Chicago, Illinois
Reviewed 18 February 2015

Cannot say enough good things about this Hotel and the people who work there. From the minute we arrived the staff took great care of us. Robert, at the front desk, was extremely helpful as we moved to this hotel from a place down the street that was horrible! He got us great rooms and made the move easy! Sarah...

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2Thank kac5
Luis R, General Manager at La Concha Renaissance San Juan Resort, responded to this review

Dear kac5, Thank you for taking the time to write this review. I am sure your tips will be really helpful for our future guests. I hope to be able to welcome you back to La Concha Resort soon for another great vacation! Please contact us directly for any future reservations and we will ensure that to take great care...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more   less 

Additional Information about La Concha Renaissance San Juan Resort

Address: 1077 Ashford Avenue, San Juan 00907-1128, Puerto Rico (Formerly La Concha Resort: A Renaissance Hotel)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $312 - $600 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La Concha Renaissance San Juan Resort 4*
Number of rooms: 483
Reservation Options:
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Also Known As:
La Concha Hotel Renaissance
Renaissance San Juan
San Juan Renaissance
Hotel Style:
#2 Business Hotel in San Juan
#2 On the Beach Hotel in San Juan
#3 Romantic Hotel in San Juan
#3 Luxury Hotel in San Juan
#6 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from La Concha Renaissance San Juan Resort staff and other travellers.
292 questions
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New York, New York, United States
The Villages, Florida

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Questions? Get answers from La Concha Renaissance San Juan Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with a Ocean View are great but no real balcony. Cabana level is just as nice with a patio.”
 of 5 bubbles DWS13433, 22 Mar 2017 | Read review
“Had a room overlooking pool and grounds. It had large balcony with table and chairs unlike ocean view rooms.”
 of 5 bubbles LindaK692, 18 Mar 2017 | Read review
“If you care to avoid fraudulent charges on your cc, do not stay here.”
 of 5 bubbles qtran22003, 17 Mar 2017 | Read review
“Do not have room facing pool or street.”
 of 5 bubbles O5737MWfranks, 17 Mar 2017 | Read review
“On the water”
 of 5 bubbles Caddydenver, 16 Mar 2017 | Read review
5 of 5