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Mayaguez Resort & Casino

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Traveller (255)
Room & Suite (267)
Pool & Beach (105)
Overview
  • Excellent21%
  • Very good25%
  • Average19%
  • Poor15%
  • Terrible20%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star accommodation
All hotel details
Reviews (443)
Filter reviews
215 results
Traveller rating
25
46
49
38
57
Traveller type
Time of year
LanguageEnglish
25
46
49
38
57
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All reviewsresort casinopool viewthe pool area is greatroom conditionpool waterwater park is greatbuffet stylehamburgercastillojacuzzimariaadministrationzoohurricanecoast
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1 - 5 of 215 reviews
Reviewed 2 days ago

There is no other description as TERRIBLE experience. We stayed at the old building and everything was old and dark. Terrible service since the check-inn, not to mentioned the restaurant. I am very sorry to write this review but there is nothing positive of my...More

Thank Jimna T
Reviewed 2 weeks ago via mobile

Spent 3 days for a Medical Convention and the facilities and the food was adequate. The new buildings are quite nice. Service was very good. Breakfast included fresh fruits which is a nice surprise, lunch and dinner are average.

Thank simoncarlo3
Response from dalonso, General Manager at Mayaguez Resort & CasinoResponded 2 weeks ago

Thanks for your review. Hope will see you again.

Reviewed 3 weeks ago

We stay in the ole building it was a horrible experiencia. The furniture was old and a lot of stains. The curtains dont close and were dirty. We select this hotel for our family vacation before going back to school and selected it for the...More

Thank nildapr
Reviewed 5 weeks ago via mobile

Housekeepers did a great job. Stayed in the new building. A/C didn’t work. Phone in room was broken. Shower drain would backup and flood the room. All the equipment in the workout room was broken and very old. Water was all over the ground and...More

Thank Cody J
Response from dalonso, General Manager at Mayaguez Resort & CasinoResponded 4 weeks ago

Cody: We are so sorry to hear you had a bad experience at our property. After Hurricane Maria we are still working in some areas that had damages like the fitness center. Regarding the parking, we are surprised you have not found any space available...More

Reviewed August 9, 2018 via mobile

Stayed in room 217 and the room smelled so bad it was unbearable. They would not allow to upgrade and the new section was for the Americans , and that's a fact because I witnessed them coming in and out of that section. Unfair what...More

Thank Sonia M
Response from dalonso, General Manager at Mayaguez Resort & CasinoResponded 4 weeks ago

Sonia: We are so sorry to hear you had a bad experience at our property. After Hurricane Maria we are still working in some areas that had damages. What about our water park? Don't you think it is amazing? Would you please tell us who...More

View more reviews
About
Description
The Mayagüez Resort & Casino is an independently operated, deluxe, full service hotel located in the west coast town of Mayagüez.The hotel is nestled amid 20 acres of scenic, sunny surroundings with ...More spectacular views of the Bay. It is conveniently located 15 minutes from the center of town and the University of PR, Mayagüez Campus; 10 minutes from the Puerto Rico Zoo; 15 minutes from the local Eugenino Maria de Hostos Airport; a 25 minute shuttle flight from the Luis Muñoz Marin San Juan Airport; a 45 minutes drive from the regional Rafael Hernandez Airport in the town of Aguadilla; 25 minutes from the Golf course in Joyuda, Cabo Rojo; and a short ride to the most beautiful beaches and tourist attraction areas. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Fitness Centre with Gym / Workout Room
Air Conditioning
Banquet Room
Business Centre with Internet Access
Casino and Gambling
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Wheelchair Access
Free Parking
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
210
Price range
US$145 - US$255 (Based on Average Rates for a Standard Room)
Also Known As
Mayaguez Resort And Casino
,
Mayaguez Hotel Mayaguez
,
Mayaguez Resort Casino
Location
Caribbean > Puerto Rico > Mayaguez
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
210
Price range
US$145 - US$255 (Based on Average Rates for a Standard Room)
Also Known As
Mayaguez Resort And Casino
,
Mayaguez Hotel Mayaguez
,
Mayaguez Resort Casino
Location
Caribbean > Puerto Rico > Mayaguez
Photos
Traveller (255)
Room & Suite (267)
Pool & Beach (105)
Dining (65)
Amenities (42)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Nearby
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Questions & Answers
Ask a question
b3gee
June 19, 2018|
AnswerShow all 6 answers
Response from Aviashey | Reviewed this property |
Yes there is there’s a daily fee though can’t remember how much exactly
0
Votes
rayack
August 27, 2016|
AnswerShow all 6 answers
Response from sagsat | Reviewed this property |
Sorry bit late but no pet friendly.
0
Votes
AMG101080
March 23, 2016|
AnswerShow all 2 answers
Response from Rocko Diego P | Reviewed this property |
It could take you 20 minutes to 25 to get to crash boat beach Aguadilla
0
Votes
Room Tips
"Ask for the new tower rooms."
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"Always ask for a room in the new tower"
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"Select another hotel. Do not go to this one"
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"Front of the pool. Nice!"
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