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Mayaguez Resort & Casino

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Mayaguez Resort & Casino
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367 Reviews from our TripAdvisor Community

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There are newer reviews for Mayaguez Resort & Casino
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Showing 165: English reviews
mrsp2007_9
Reviewed 6 November 2014

I am with an organization that meets here monthly. The ONLY reason we come here is because it is a central location and they can accommodate 15 people for a breakfast meeting. The food is overpriced and awful. In the past three years I have been served cold breakfasts, wilted salads and old deli meats. The restaurant staff is surly...

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1Thank mrsp2007_9
Reviewed 3 November 2014 via mobile

I got a good offer to stay weekend. My best friend also got the offer. We enjoyed it very much. We visited the Mayaguez zoo until it was time to check in.There is a small fridge inside which is very convenient specially when you go with kids. It was a good month to go. Very few people were staying in...

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Thank Jonella V
Toa Baja, Puerto Rico
Reviewed 19 October 2014

I stood at the hotel for a weekend with my family, the rooms are too small and nothing fancy for the price, therefore it is compensate with the waterpark facilities. The breakfast was really god but the dinner at the same restaurant was a completely mess, we had to wait about an hour for the food, when received was incomplete...

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Thank ChikiLD
Puerto Rico, Caribbean
Reviewed 17 October 2014 via mobile

Came here for my birthday week. Had a totally different expectation, when I checked in they had issues with their CC machine. They charged my card twice and they said they would take care of it. Same night I went to the Casino and they indicated they couldn't open the roulette because they didn't have enough staff. Then I asked...

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2Thank Jessie R
Puerto Rico
Reviewed 6 October 2014

I stayed for a weekend there, it was a little tricky looking for a parking but after that all good. The check-in is very fast, they set you iin less than 10 minutes. They give a lot of offers, its pretty cheap compared to most hotels here in Puerto Rico. The rooms are big with huge bathrooms (with bathtub), the...

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Thank Gabriela L
Reviewed 22 August 2014

The hotel a water park. The park is great for children and adults. The park area is very nice. The hotel also has 2 pools. The hotel has a casino and the weekend has music.The children love this hotel.

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1Thank Wilson M
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Hi Wilson, We are very pleased that you enjoyed your stay in our Hotel. Its good to know that you and your family have enjoyed our pools. They are a great attraction for those who visit us especially for children. Thank you very much for writing. We hope to welcome you again.

Reviewed 7 August 2014

stayed one night the room was small the bathroom was tiny and a little outdated. The best part was the water park area its free for the guest but i find it too expensive for what it is overall it was ok.

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1Thank raymond c
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Hi Raymond C. We appreciate you taking the time to write. We are currently working on improvements to our rooms, to make your stay experience even better. We hope to have you back with us.

Reviewed 5 August 2014 via mobile

I recently stayed at the hotel with my relatives for the weekend. The experienced was not the best. Room are tiny and looks very old. TV was okay, bathrooms looks like in the 1970's. Food was good at the rest. and their personnel were somewhat friendly, overall were OK. The pool is very nice and in good shape, but after...

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Thank Monchys
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

We are pleased that you have enjoyed our River Pool that you felt comfortable with our staff. We welcome your comments. We always take into account the good suggestions to serve you better. Greetings!

Reviewed 24 July 2014 via mobile

Rooms are full of mold, very crampy bathroom, river pool is boring after 10 min, nothing to do after 1 day....... Expensive food And not that grate taste. Needs more security, people nocking doors all night

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Thank Andy A
San Juan, Puerto Rico
Reviewed 17 July 2014

Horrible. Here for a dental convention and just getting out of the car we were greeted and treated like garbage. This is supposed to be a kid friendly hotel but their most basic needs are cast aside. STAY AWAY. It's easy to see why it's going downhill fast.

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3Thank Antrax3

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Mayagüez Resort & Casino is an independently operated, deluxe, full service hotel located in the west coast town of Mayagüez.The hotel is nestled amid 20 acres of scenic, sunny surroundings with spectacular views of the Bay. It is conveniently located 15 minutes from the center of town and the University of PR, Mayagüez Campus; 10 minutes from the Puerto Rico Zoo; 15 minutes from the local Eugenino Maria de Hostos Airport; a 25 minute shuttle flight from the Luis Muñoz Marin San Juan Airport; a 45 minutes drive from the regional Rafael Hernandez Airport in the town of Aguadilla; 25 minutes from the Golf course in Joyuda, Cabo Rojo; and a short ride to the most beautiful beaches and tourist attraction areas. ... more   less 

Additional Information about Mayaguez Resort & Casino

Address: Route 104, Km 0.3, Mayaguez 00680, Puerto Rico
Region: Caribbean > Puerto Rico > Mayaguez
Price Range: $168 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mayaguez Resort & Casino 3.5*
Number of rooms: 152
Reservation Options:
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Also Known As:
Mayaguez Hotel Mayaguez
Mayaguez Resort And Casino
Mayaguez Resort Casino
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Questions & Answers

Here's what travellers have asked, with answers from Mayaguez Resort & Casino staff and other travellers.
10 questions
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San Juan, Puerto Rico
7 months ago
Metairie, Louisiana, United States
over a year ago
over a year ago

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Questions? Get answers from Mayaguez Resort & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None at all”
 of 5 bubbles carmenchardon, 20 Oct 2016 | Read review
“ask for room in the new building. heard it is nicer than rooms in main. ask for rooms on top floor to get some view”
 of 5 bubbles golabee, 29 Sep 2016 | Read review
“request the new building because the room in the old building It has musty smell”
 of 5 bubbles DamaR70, 18 Aug 2016 | Read review
“No budget to afford the new structure? Enjoy the amazing pool, Mayaguez, the surrounding areas, the beautiful weather and your family.”
 of 5 bubbles magdato2015, 12 Jun 2016 | Read review
“Get another Hotel option. This hotel is not worthy for the price”
 of 5 bubbles favio-espineira, 11 Jun 2016 | Read review
5 of 5