Hotel Mayaguez Plaza, Bw Signature Collection
70 Calle Mendez Vigo Este, Mayaguez 00680 Puerto Rico
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Avg. C$165 /night, 3/25 - 3/26
C$236
per night
C$197
per night
C$158
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#3 of 5 hotels in Mayaguez
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
At the Hotel Mayaguez Plaza, BW Signature Collection in Mayaguez, Mayagüez, you're sure to find unmatched value and unique experiences. Whether for leisure or business, SureStay® Collection by Best Western welcomes those who like to travel casually but appreciate the kinds of details that add to a better stay experience.
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Property amenities
Free High Speed Internet (WiFi)
Bowling offsite
Patio
Kids stay free
Children's television networks
Business Centre with Internet Access
Street parking
Wifi
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Vending machine
Meeting rooms
Baggage storage
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
First aid kit
24-hour check-in
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Quirky Hotels
Languages Spoken
English, Spanish
Location
70 Calle Mendez Vigo Este, Mayaguez 00680 Puerto Rico
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 77 out of 100
77
Eugenio M. De Hostos Airport
6.4 km•
See all flights
Borinquen Airport
32.8 km•
See all flights
Rental Cars
32 Restaurants
within 0.5 kilometers
Reviews
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Detailed Reviews
The room and hotel were clean and the location is very good but the hotel is generally disappointing, especially at the $200 a night we paid. We asked for an early check-in with no luck and after checking in at 6PM, were assigned a room that had not been cleaned/done and had to move to a smaller room that was clean. Late that night we realized after going to bed that there was no blanket, only a sheet, which is not ok for an air-conditioned room. We later learned that guests are expected to request a blanket! The bathroom had no space for toiletries or hooks for the towels, which were ratty. There were no outlets on the left side of the bed including behind the small desk. When we went to breakfast at 8:45AM on day one, they were out of eggs and never re-supplied them (we did not go back on day 2). The breakfast had only bacon and breads/ starches, no fruit at all. Finally, our room was not cleaned at all or replenished with any supplies or towels. There was a small fridge in the room, but it was disconnected and had nothing in it (i.e. no mini bar service). The bed and pillows were nice and the room was bare but not displeasing and, fortunately, clean. The windows in the rooms are fixed, so the room cannot be aired out, which is terrible in a hot and humid climate. The first room assigned to us, the one that was not clean, smelled bad, with a chemical and must odor. All in all, this place has potential but needs new management. It is certainly not up to Best Western standards.
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Date of stay: December 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Hotel Mayaguez Plaza, Bw Signature Collection
Responded Jan 2, 2024
Thank you for your feedback. We apologize for the disappointing experience you had during your stay. We will address these concerns with our management team and work towards improving our services. We appreciate your input and hope to have an opportunity to provide you with a better experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Very good selection of hotel, positive experience. Apparently newly remodeled room. Good value for money quality / location. Breakfast was a fairly complete one (my rate was included). The service at the time of the ck-in was very good; the parking included was very convenient. The hotel has nothing to envy to boutique hotels in Europe.
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Automatically translated
Date of stay: July 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent location and facilities. The room (405) is very good, but, the sleep was not deep because the air conditioning unit is very noisy, the pillows are very hard and the noise from the street can be heard. I recommend installing modern A/C units that are not noisy
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Review collected in partnership with Best Western
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Hotel Mayaguez Plaza, Bw Signature Collection
Responded Jan 2, 2024
“Greetings! We appreciate your feedback, as it allows us to improve the services we provide. We apologize for any inconvenience you may have experienced during your stay with us. This information will be shared for future improvements in our property. We hope to have you visit us again soon. Have a great day!”
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed in this historic hotel many times before. We love the location and history of the structure. After all the Covid lockdowns my wife and I decided to give it a try.
To our surprise the current owner/operator decided to remove the small winery and eatery at the lobby.
Just a lousy non working coffee machine and a small fridge with very few run of the mill pastries.
We reserved the 5th floor suite but the elevator to this floor was broken so they assigned us a second floor regular room (208). They could never get the electronic key to 208 working so they assigned us room 216.
The noise from the non guest controllable air conditioner
was terrible. Easily over 65 decibels. (Engineer in the house). To be al least a 2 star hotel it need serious investments in new inverter a/c technology, supervision, maintenance personnel, etc.
On our 3rd night our room wasn’t serviced.
We will give this facility a break until it improves.
The location is second to none right in downtown mayaguez and walking distance from the most beautiful theater on the island and the plaza square.
To our surprise the current owner/operator decided to remove the small winery and eatery at the lobby.
Just a lousy non working coffee machine and a small fridge with very few run of the mill pastries.
We reserved the 5th floor suite but the elevator to this floor was broken so they assigned us a second floor regular room (208). They could never get the electronic key to 208 working so they assigned us room 216.
The noise from the non guest controllable air conditioner
was terrible. Easily over 65 decibels. (Engineer in the house). To be al least a 2 star hotel it need serious investments in new inverter a/c technology, supervision, maintenance personnel, etc.
On our 3rd night our room wasn’t serviced.
We will give this facility a break until it improves.
The location is second to none right in downtown mayaguez and walking distance from the most beautiful theater on the island and the plaza square.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Virginia Mojica, General Manager at Hotel Mayaguez Plaza, Bw Signature Collection
Responded Nov 7, 2021
We do appreciate your visit and on behalf of the staff here at Hotel Mayaguez Plaza our most sincere apologies for the inconvenience presented on your stay. We do hope you visit us again and when you do please feel free to ask directly for the manager. Thank you kindly and once again our sincere apologies
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Here I am able to truly rest peacefully. This place has a great staff from the manager Dennis Rivera to the cleaning crew. It's centrally located in the quaint town of Mayaguez which makes traveling in any direction very easy and convenient. Ample free parking makes our stay that much more convenient, and worry free. Whether I stay there for a whole month which I have or just 10 days, the overall experience is always highly satisfactory. Kudos to Mayaguez Plaza Hotel, SureStay Collection by Best Western.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Hotel Mayaguez Plaza, Bw Signature Collection
Responded Jan 10, 2024
Greetings! We thank you very much for your feedback. We are glad to know that you had a great stay during your time with us. We hope to have you visit us again soon. Have a blessed day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time I stayed at a hotel since the COVID began thus I was not sure what to expect. First time at this hotel. The check in was as easy and fast as I can remember not even 5 minutes. The hotel was clean same as the room. Plenty of pillows. Bathroom had a clean seal on the toilet indicating it had been properly cleaned. Just across is the best bakery in town. Had parking and a guard making sure you had permit to park.
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Date of stay: June 2021
Value
Rooms
Service
Room Tip:Â Try not to choose the rooms facing the church during weekends lots of music at the street from cars.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Virginia Mojica, General Manager at Hotel Mayaguez Plaza, Bw Signature Collection
Responded Jun 24, 2021
We thank you kindly for sharing your experience, we also will be implementing a better breakfast alternative very soon and have other amenities available in the guest rooms for our visitors. Its an honor to have served you and we hope you visit us again real soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful little hotel located in downtown Mayagüez. Beautifully restored historic building. The included breakfast was simple but effective, with delicious orange juice and coffee. Parking was also included at no additional cost. Courteous staff and nice features. We stayed during an island wide blackout, and the hotel’s generator worked seamlessly. Although not the hotel’s fault, please be mindful that Mayagüez is loud on Thursday nights, as that is the night when local college students party, and the hotel is very close to the action.
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Review collected in partnership with Best Western
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Virginia Mojica, General Manager at Hotel Mayaguez Plaza, Bw Signature Collection
Responded May 30, 2022
Thank you for your visit. Hope you visit us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent place. It's quiet and cozy. All the employees are kind. The hotel is close to churches, restaurants, pharmacies, coffee shops, historical places and buildings, banks, etc. In a few minutes you can reach parks, beaches and other amenities.
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Date of stay: July 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Hotel Mayaguez Plaza, Bw Signature Collection
Responded Jul 24, 2024
Greetings! We thank you very much for your feedback. We are glad to know that you had a pleasant stay during your time with us. We hope to have you visit us again soon. Have a great day!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was not ready at the check in had to wait almost 2 hours, but in general it is a beautiful hotel. Breakfast is included also the parking. There is a bakery nearby with very good food. It is near the plaza of Mayaguez and can take a bus to Mayaguez Mall.
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Review collected in partnership with Best Western
Date of stay: July 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Hotel Mayaguez Plaza, Bw Signature Collection
Responded Aug 1, 2023
we are sorry for any inconvenient and for the situations you might have encounter, our goal is to provide you a good services and this feedback will be take as reference for future stays.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel us in a prime location of the city of MayagĂĽez. Parking available. Issues related to room musty odor, lack of AC control, and noise at indoor patio by drunk
adult guests. Hotel staff was extremely polite and attentive.
adult guests. Hotel staff was extremely polite and attentive.
Read more
Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Hotel Mayaguez Plaza, Bw Signature Collection
Responded Jun 30, 2022
We apologize for this inconvenience on your visit and truly appreciate your stay.Your opinion is really important to us and We will be working on the mentioned with the corresponding departments so that we continue delivering the required service to all our visitor. Thank you for your visit and on behalf of our entire staff we once again apologize for the inconveniences.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
3pm en adelante.
Si tiene estacionamiento esclusivo
787-832-9191
"The positive aspects, such as clean facilities and great location, are outweigh by the significant issues with the customer service. "Read full review
"Try not to choose the rooms facing the church during weekends lots of music at the street from cars."Read full review
PRICE RANGE
C$170 - C$218 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
howard johnson downtown mayaguez hotel mayaguez, howard johnson mayaguez, mayaguez howard johnson
FORMERLY KNOWN AS
Howard Johnson by Wyndham Mayaguez Downtown
LOCATION
CaribbeanPuerto RicoMayaguez
NUMBER OF ROOMS
60
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hotel Mayaguez Plaza, Bw Signature Collection
Which popular attractions are close to Hotel Mayaguez Plaza, Bw Signature Collection?
Nearby attractions include Plaza Almirante CristĂłbal ColĂłn (0.1 km), Teatro YagĂĽez (0.2 km), and Tropical Casino at Holiday Inn Mayaquez (0.2 km).
What are some of the property amenities at Hotel Mayaguez Plaza, Bw Signature Collection?
Some of the more popular amenities offered include free wifi, free breakfast, and a business centre.
Which room amenities are available at Hotel Mayaguez Plaza, Bw Signature Collection?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Mayaguez Plaza, Bw Signature Collection?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Hotel Mayaguez Plaza, Bw Signature Collection?
Yes, paid private parking on-site, paid public parking nearby, and street parking are available to guests.
What are some restaurants close to Hotel Mayaguez Plaza, Bw Signature Collection?
Conveniently located restaurants include Ricomini Bakery, Friend's Cafe Puerto Rico, and Rex Cream.
Are any cleaning services offered at Hotel Mayaguez Plaza, Bw Signature Collection?
Yes, self serve laundry and a clothes dryer are offered to guests.
Does Hotel Mayaguez Plaza, Bw Signature Collection offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Hotel Mayaguez Plaza, Bw Signature Collection?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Mayaguez Plaza, Bw Signature Collection?
Many travellers enjoy visiting Asilo De Pobres (0.8 km) and Casa Marquez (7.1 km).
Does Hotel Mayaguez Plaza, Bw Signature Collection have any great views?
Yes, guests often enjoy the city view available here.