Casa del Sol Guest House
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About
8 Rooms equipped with a/c, TV with cable, hot water. Bar in hotel with a professional bartender, jacuzzi, massages and yoga classes by appointment (for an extra charge)
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Location
97 Union St, Ponce 00730 Puerto Rico
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 93 out of 100
93
Mercedita Airport
5.5 km•
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Eugenio M. De Hostos Airport
62.7 km•
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45 Restaurants
within 0.5 kilometers
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My partner and I traveled to Ponce in January and thought we would stay at Casa Del Sol as it looked nice online. Once we got there we immediately felt uncomfortable and didn't see any other people who appeared to be staying there. Room was pretty dingy and Ponce the town was very strange and seemed entirely uninhabited at night. We were so disturbed by our stay and the town that we decided to check out a day early and head to the rainforest. About a week after I retuned to the States, I started to get charged from Casa Del Sol over and over again!!! One charge was 350.00 and then another and then again! It was a nightmare and I couldn't believe it was happening. I had to have the credit card fraud department involved and my card cancelled because it was so bad. So please save yourself the time and hassel. The town Ponce maybe is okay in the day time to sight see, but that is all I would recommend. And if you are staying in Ponce, Don't stay at Casa Del Sol. There is nothing redeeming about it and obviously is run by dishonest people.
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Date of stay: January 2009Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nefasta es lo que resume mi experiencia en dicho hotel. Desde mi check-in el jueves por la tarde hasta mi check-out el domingo por la madrugada. Tras de que cobraron la estadía como tres veces a la tarjeta de crédito, el trato de alguno empleados fue literalmente hostil y sumamente desagradable. En mi vida había tenido una experiencia tan terrible y a ese nivel. (Claro se pueden excluir a dos o tres empleados que eran la excepción, pero los demás nada que ver) Siempre eran miradas hostiles hacia nosotros (nose si fue por ser fin de semana de Justas o porque razón) se nos dió la peor habitación en una esquina inaccesible de todo, y el baño tenía un olor bastante desagradable, al comentárselo al administrador o dueño realmente ni sé que posición ocupaba allí, fue bastante grosero al igual que su comportamiento durante todo el fin de semana. Luego de habernos informado que había estacionamiento, al llegar allí fue otra la realidad, pasamos miles de problemas para ellos, si se movía el carro no se podía volver a estacionar allí, so que estuvimos literalmente de jueves a domingo clausurado el vehículo porque él era el dueño y las reglas las ponía él en su hotel.Para colmo otro de los huéspedes, luego de haber hecho reservación desde enero, al llegar no tenían habitación porque había hecho y cobrado dos reservaciones en un mismo cuarto. Y para completar nuestro fabuloso fin de semana en el Hotel Casa de Sol en la Calle Unión en el Pueblo de Ponce, al momento de hacer nuestro check-out, el mismo personaje antes mencionando que a estas alturas la oficial de seguridad nunca me quiso dar el nombre, fue protagonista de una situación bastante negativa hacia nosotros. Utilizando un lenguaje obseno hacia nosotros, botándonos de su hotel, utilizando un vocabulario ofensivo y de índole altanero hacia nosotros. Dando aluciones de que el era el dueño y las reglas los ponía él, que nos podímos ir al mismo ca.... (supongo que saben lo que sigue) haciendo aluciones y comentarios de que se .... en nuestra ma... etc etc... y de no haber sido por que la oficial de seguridad lo aguanta hubiese agredido físicamente a la persona que andaba con nosotros que además de ser jóven era una dama. Reaccionó impulsivamente y para colmo estaba bajo los efectos del alcohol. ¿Qué manera de atender y trato a los clientes es esta? Le recuerdo que por más que sea su hotel, seamos jóvenes, sea fin de semana de Justas, etc etc... el cliente debe sentirse satisfecho y ser el eje de todos ustedes los empleados, ya que sin ellos, entiendo yo que su hotel no tendría razón de ser. Así que un cursito de Relaciones Humanas, Inteligencia Emocional y Principios de Gerencia & Supervisión, no le vendría nada mal a toditos sus empleados, incluyéndole. Se pensó radicar una querella en su contra, pero realmente me da muchísima lastima por toditos ustedes que necesitan de ese sueldo para vivir y lo menos que deseo es hacerles daño. Pero de esta forma quiero expresar mi total descontento, fue el dinero PEOR invertido para vacaciones en mi vida y la PEOR selección, dicho hotel. A la hora de recomendar un hotel, en el menos que pensaría sería en CASA DEL SOL, y si me preguntaran por mi experiencia en el, la describiría como negativa, y muy muy desagradable. Siendo nosotros participantes de las Justas o LAI no pudimos mover el carro para asistir a nuestra competencia del grupo de baile por culpa de que no se podía mover el carro porque sino nos quedabamos sin estacionamiento y no teníamos manera de llegar a lugar del evento. Sumamente irresponsable de su parte y a su vez desconsiderado, ven personas jóvenes y tenien trato abusivo en su contra. Por mí no se ganan una reservación más así sea el último hotel con la última habitación disponible en todo Ponce. Fuimos a realizar un trabajo de la universidad y ni internet disponible tenían.
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Date of stay: April 2009Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We read all the fraud reports on the website after our trip to Puerto Rico. We are very relieved that the credit card stories did not happen to us. Possibly the owners changed: they asked us to pay cash.
We stayed at this hotel one night, paid 65 dollars for a double room.
The room was quite dirty, the bathroom terrible, the breakfast was scandalous. Funny enough, the Lonely Planet says that this hotel is the best deal in Ponce. Excuse me???????
We stayed at this hotel one night, paid 65 dollars for a double room.
The room was quite dirty, the bathroom terrible, the breakfast was scandalous. Funny enough, the Lonely Planet says that this hotel is the best deal in Ponce. Excuse me???????
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Date of stay: April 2010Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Once again...credit card was randomly charged hundreds of dollars after my stay. If you stay, pay cash...if you use your card, then get a new card NOW...
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Date of stay: April 2009
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
They charged 70 dolars more to our credit card, the room felt like a souna the air condicioner didnt work at all, the manager uses insults and bad aproches to speak with their gests, they chardge you for the room in advance and when you get there they say they dindt have any rooms aveilable this is the worst expirience i had ever had in a hotel .
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Date of stay: April 2009Trip type: Travelled with friends
Value
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Location
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed in Casa del Sol for 7 days. I am native to Ponce so I feel badly about being taken. My husband and I spent nights at the house but went to see relatives during the day. I was asked to pay in full the day that I made the reservation and I refused. They charged the full amount of the 7 days on the first day in Ponce. After coming back home, I found out that , besides the charge for the 7 days, I was charged $1,200 to my credit card the same day that we checked in, 2 days later they charged $475 and then $250. My call to the manager was not answered , and when my sister went to the Casa del Sol, the assistant manager told her to tell me to send the information by e-mail. This is NOT A MISTAKE, this is a pattern with them . I wish I had read the Trip Advisor before the trip.
I reported the fraud to my credit card bank and closed my account immediately. I will work with them to see some closure. In the meantime, I will try to contact some agencies in town to report the theft. I called the police in town, but they needed me to fill out papers to report to the FBI. This is a federal crime. I do not want this to happen to anybody else.
I reported the fraud to my credit card bank and closed my account immediately. I will work with them to see some closure. In the meantime, I will try to contact some agencies in town to report the theft. I called the police in town, but they needed me to fill out papers to report to the FBI. This is a federal crime. I do not want this to happen to anybody else.
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Date of stay: March 2009Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I just looked up my credit card account and I've got 4 charges totaling over $2000! Watch out! I never even stayed at this place. i jsut reserved a room and later cancelled.
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Date of stay: December 2008Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed in Casa del Sol for the Carnaval Ponceño, which I had never seen. I called and spoke with Nancy who got a good deal for a room at the last minute. That I was very appreciateive of. I left Ponce happy that I had partaken in the 151st carnival. I also left happy because the hotel didn't cost me an arm and a leg. One month after I left Puerto Rico, I received a charge of $395.00 on my card. One month after... Right now my bank is in the process of getting me my money back. I was happy with everything that was done for my son and me and am thankful to Nancy for the assistance. But am disappointed that something like this happened. I left Casa del Sol satisfied and with a bill paid in full... then I get another transaction one month later.
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Date of stay: February 2009
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a noisy, in-town hotel just 2 blocks from the Plaza. We were there for Carnaval. The hotel was pleasant enough for the $75 nightly rate. You get a scenic location, safe parking, a nice bar & helpful staff.
A week after checking out my card was charged $475. At first I thought this was an error. Phone calls to the hotel were not useful, they wanted me to send in details of the overcharge so they "could show it to the bank" to facilitate the refund. Three weeks later no refund yet so I'm taking it up with my credit card co.
Would recommend you pay in cash, not credit.
A week after checking out my card was charged $475. At first I thought this was an error. Phone calls to the hotel were not useful, they wanted me to send in details of the overcharge so they "could show it to the bank" to facilitate the refund. Three weeks later no refund yet so I'm taking it up with my credit card co.
Would recommend you pay in cash, not credit.
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Date of stay: February 2009Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed three nights in February and paid with a credit card. We had, however, given a different card number over the phone to hold our reservation. On five different occasions (so far) that other card has been charged for large amounts of money - a total of over $3100 so far.
I called and have been unable to contact Douglas, the owner. I have spoken with Julio, who I believe is the manager. He said I had to fax him a copy of the credit charges - I couldn't just give him the information over the phone - and he would go to the bank to have them credit my account.
He asked if we had spoken before - meaning he was confirming that other people have also experienced this fraud.
I intend to write a full review of our stay after this is cleared up. It is a very interesting place. I truly hope this is just a case of one employee gone bad.
I called and have been unable to contact Douglas, the owner. I have spoken with Julio, who I believe is the manager. He said I had to fax him a copy of the credit charges - I couldn't just give him the information over the phone - and he would go to the bank to have them credit my account.
He asked if we had spoken before - meaning he was confirming that other people have also experienced this fraud.
I intend to write a full review of our stay after this is cleared up. It is a very interesting place. I truly hope this is just a case of one employee gone bad.
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Date of stay: February 2009Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ALSO KNOWN AS
casa del sol guest house hotel ponce
LOCATION
CaribbeanPuerto RicoPonce
NUMBER OF ROOMS
8
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Frequently Asked Questions about Casa del Sol Guest House
Which popular attractions are close to Casa del Sol Guest House?
Nearby attractions include Parque de Bombas (0.2 km), Catedral de Ponce - Nuestra Señora de Guadalupe (0.2 km), and Plaza Las Delicias (0.2 km).
What are some restaurants close to Casa del Sol Guest House?
Conveniently located restaurants include Campioni Pizza Birra & Tapas, King's Cream, and Lola.
Are there any historical sites close to Casa del Sol Guest House?
Many travellers enjoy visiting Castillo Serralles (0.7 km), Parque de Bombas (0.2 km), and Tibes Indigenous Ceremonial Center (3.3 km).