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Sugar Beach, A Viceroy Resort

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1,088 Reviews from our TripAdvisor Community

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There are newer reviews for Sugar Beach, A Viceroy Resort
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Showing 1,060: English reviews
lancashire
Reviewed 26 October 2016

Amazing location - the beach is just stunning. The villas all overlook each other and are strangely impersonal - everything is white - I mean everything! The Great Room restaurant is beautiful and the food superb but it isn't a resort to relax and let your hair down. You get a butler to look after every aspect of your stay,...

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Helpful?
1Thank veryfussylancashire
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your review. Your comments about Sugar Beach, A Viceroy Resort are extremely rare. Most people who visit have an amazing time and feel completely relaxed and pampered irrespective of their background. We are truly sorry you did not feel this way. It is a shame I did not have the opportunity to speak with you...

Reviewed 25 October 2016

The property was great - best in Soufriere. The food was fantastic, beach was awesome, service and butlers were top-notch. Our room was excellently appointed with a living room, outdoor shower, and private plunge pool. We relaxed on the beach almost every day, tried every restaurant on property (there are 4) and ate room service one night. we also went...

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Helpful?
Thank Noble S
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time and making the effort to write this wonderful review about your stay at Sugar Beach, A Viceroy Resort. We are really happy to hear that you got to experience our resort and that you appreciated the high level of service that you received from our team. Once again, thank you for your...

London
Reviewed 25 October 2016

Stayed for one night and this hotel is a little gem. amazing food, fresh and top ingredients used. One of the best Tuna salads I have had anywhere. the beach area is relaxing despite lots of kids, and snorkelling is some of the best in St Lucia. Service is excellent, staff are friendly and genuine.

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Helpful?
Thank Richiev2009
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day Thank you for taking the time to provide your feedback about your brief stay at Sugar Beach, A Viceroy Resort. It’s great to hear that you had a wonderful time and that you were well taken care of by our team members. Our culinary team will be delighted with your comments.Once again, we appreciate your comments and business....

UK
Reviewed 24 October 2016

My wife and I went in February 2016 for a week and stayed in a villa with pool - quite high up; sheltered with dappled shade from trees and private. We enjoyed every minute of our week. The accommodation was excellent - the only complaint was that bed was too soft; the duvet too thick. But I say that about...

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Helpful?
1Thank Adam D
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your glowing comments about your stay at Sugar Beach, A Viceroy Resort. We are delighted you enjoyed your time with us and that the courtesies and services extended to you positively contributed to a relaxing vacation. It is also gratifying to note that you are considering a return visit. Please know that your comments and...

Reviewed 24 October 2016

We got to the Sugar Beach resort by chance: we booked Ladera but it closed due to the hurricane, so Expedia replaced our booking in a week notice to the Sugar Beach. We stayed at the Beach Bungalow room which was very convenient: on the beach close to the diving center and the restaurant. The decor was Victorian and the...

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Helpful?
Thank Efrat H
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to share your Sugar Beach experience on TripAdvisor. We strive to find ways to inspire our guests through the services that we offer. I am pleased that our offering met and exceeded your expectations especially in the area of food and beverage. The chef and the rest of the team will be...

Aberdeen, United Kingdom
Reviewed 19 October 2016 via mobile

Went here as part of boat trip(captain delboy exodus )and this was really good restaurant food and staff are amazing great location plus great spot for snorkelling beautiful clear waters thank you delboy

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Helpful?
2Thank alfiesda
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to visit Sugar Beach, A Viceroy Resort. We are happy that you enjoyed your short visit. We hope to welcome you back in the near future as resident guests. Regards, André Boersma General Manager

Reviewed 19 October 2016 via mobile

First off, the resort is incredibly beautiful. My husband surprised me with this trip for our honeymoon. The views are absolutely breath taking and I'm not sure you can find a better spot. We came here on our honeymoon in October of 2016. Mostly everything was wonderful, but the things that weren't so great were really big deals to us....

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5Thank Leah H
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to provide feedback about your honeymoon at Sugar Beach, A Viceroy Resort. I am happy to hear that on balance you had a fabulous vacation and that your expectations were exceeded in almost every area. Thank you also for pointing out the areas you feel we need to improve on. Unfortunately, as...

Indianapolis, Indiana
Reviewed 17 October 2016

Resort - immaculate grounds. Staff ratio to guests was unbelievable. Southern hospitality at its finest. Accommodations were fabulous. We enjoyed having our pool to relax at when it got too hot or even cloudy. Food - amazing. We enjoyed the Great Room cuisine a touch more than Bayside, but both were amazing. We enjoyed the AI plan and found it...

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Helpful?
3Thank lesleypfleging
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your wonderful comments and for taking the time to post this review. We are very pleased that you had a perfect holiday at Sugar Beach, A Viceroy Resort and that our setting and everything that we offered was first class in every way . Once again your comments and business are greatly appreciated. We are...

Reviewed 12 October 2016

We decided on a last minute trip to Sugar Beach in June, it was always on my bucket list of places to go! The Good: It is an absolutely beautiful resort and every detail of the design and amenities are 5 star! Upon arrival we were greeted by our butler with drinks and snacks. We were also given phones to...

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Helpful?
3Thank CoralAshen
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your comments about your stay at Sugar Beach, A Viceroy Resort. I am glad that you enjoyed your stay with us with the exception of the disappointment that you highlighted. We try our best to offer our guest the best possible experience. Had we known the depth of your concerns, rest assured, we would have...

Reviewed 10 October 2016

Viceroy Sugar Beach has it all…location, views, stunning grounds, spacious rooms, a white sand beach, a unique treehouse spa…you name it, they have it! The resort is perfectly located on one of the best beaches in St. Lucia, in between the Pitons with easy access to many of the main attractions on the island. The main building, which used to...

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Helpful?
1Thank Jessica L
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your glowing comments about Sugar Beach, A Viceroy Resort. We agree with you that Sugar Beach is a very special place that’s hard to compare both for its location and the exceptional experiences we create for our guests. It warms our hearts to know that you enjoyed the best vacation you and your partner have...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
Food & drink at the hotel
Bayside Restaurant
Bayside Restaurant
Cuisines: Caribbean, Seafood
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 78 Luxury Sugar Mill Rooms, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalised butler service. A stunning white sand beach, beautiful Rainforest Spa with tree house treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. ... more   less 

Additional Information about Sugar Beach, A Viceroy Resort

Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Region: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Price Range: $661 - $2,892 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sugar Beach, A Viceroy Resort 5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere
Hotel Style:
#2 Family Hotel in Soufriere
#2 On the Beach Hotel in Soufriere
#2 Top resorts Hotel in Soufriere
#3 Spa Hotel in Soufriere
#3 Luxury Hotel in Soufriere
#4 Romantic Hotel in Soufriere
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Questions & Answers

Here's what travellers have asked, with answers from Sugar Beach, A Viceroy Resort staff and other travellers.
114 questions
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Southwest Oklahoma
3 months ago

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Questions? Get answers from Sugar Beach, A Viceroy Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“private plunge pool”
 of 5 bubbles shannonr502, 23 Nov 2016 | Read review
“private villa!”
 of 5 bubbles samanthahammel, 19 Nov 2016 | Read review
“Closer to the beach if you can swing it.... but, any room is amazing!!!!!”
 of 5 bubbles Mara1970VT, 15 Nov 2016 | Read review
“all rooms are good - sugar mill and beach bungalows if you don't want to wait for a shuttle”
 of 5 bubbles WendyBristow, 15 Nov 2016 | Read review
“Beach bungalows”
 of 5 bubbles 853robb, 15 Nov 2016 | Read review
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