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Sugar Beach, A Viceroy Resort

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sugar Beach, A Viceroy Resort
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1,218 Reviews from our TripAdvisor Community

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Showing 1,180: English reviews
Gibraltar
Reviewed 21 July 2016

10 nights stay as a couple. May 2015 The arrival to the hotel was a bit bumpy but nothing too bad. Once we were there the check in was swift. We were escorted to our room and shown the logistics of the area. The hotel is absolutely stunning, the rooms are set apart from the main building and set amongst...

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Helpful?
1Thank Maria A
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We appreciate your comments about your Sugar Beach vacation. It is only through such feedback that we can continually improve our services and project. We are sorry that you found the cost of food and beverages at the resort to be higher than anticipated and not up to the very high standards we set. Had you made your...

Richmond, Virginia
Reviewed 20 July 2016 via mobile

We stayed at Sugar Beach in villa 310 for 5 nights. It was lovely. You just can't beat the view and the accommodations are very comfy. Friendly staff, great butler service and food was also very good! But theories is very pricey. Breakfast was very good - great scrambled eggs and bacon! Get comfy with needing to take shuttles around...

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Thank Beachbulldoglover
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for posting your feedback about your birthday stay at Sugar Beach, A Viceroy Resort. We are delighted you enjoyed your villa and that our team provided friendly and attentive service that enhanced your vacation. Our culinary team works hard to devise menus that feature a variety to dishes to suit a wide range of palates and...

Orlando, Florida
Reviewed 18 July 2016

Where to start with this place. It is amazing in every way. We stayed for our honeymoon, as many other people were, and it could not have been more perfect. Upon arrival, everyone is so friendly, but not in a creepy way. Everyone is just so nice. They placed Coconut Rum Punches in our hands as soon as we stepped...

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5Thank Kelsey B
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Congratulations once again on your marriage! It is really gratifying to know that we provided the attention to detail and additional touches that made your honeymoon a truly special occasion. I am happy that we were able to upgrade your room and that you enjoyed your Luxury Beachfront Bungalow—they are perfectly located right on the sand and particularly...

Germany
Reviewed 17 July 2016

We just arrived from a perfect vacation and for those of you needing some help to decide whether or not to go there...here we go! The hotel arranged airport pickup for us (just email them, they are very helpful) and it worked out smoothly. We had the choice of a standard transfer or luxury like SUV etc. The standard was...

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5Thank Flo284
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day Thank you for taking the time and making the effort to post this extensive and informative review of your recent stay at Sugar Beach, A Viceroy Resort. I am confident that other travelers will find it particularly useful. We are happy to read that you thoroughly enjoyed your stay and all of the services and amenities we provide....

Reviewed 17 July 2016 via mobile

We stayed at Sugar Beach for the second half of our honeymoon. The resort is very big, but incredible. The service is fantastic and the choice of restaurants and activities means you will never get bored or hungry. We stayed fully inclusive and we do feel that it was good value for money. There are some limitations, but you do...

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Helpful?
1Thank James P
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, On behalf of the entire team, we are delighted you enjoyed your honeymoon at Sugar Beach. We love getting reviews such as yours, but they are especially gratifying when we know the stay was for such a special occasion. Thank you for your feedback and we hope to welcome you back for a first anniversary celebration. Regards, André...

Reviewed 15 July 2016 via mobile

The most incredible experience. Best spot of the island, breathtaking view and top notch service. We recommend to ask for the house at the top of the hill for absolute privacy. Go climb the pitons and rest with a well deserved massage. Only minus, the food could be better but we're extremely picky. We'll dream of it for a long...

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Helpful?
Thank Val_Globetrotter
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for posting your comments about your recent stay at Sugar Beach, A Viceroy Resort. We are delighted you enjoyed your time with us and took advantage of some of the exciting activities we offer. We look forward to seeing you again soon. Regards, André Boersma General Manager

Cardiff, United Kingdom
Reviewed 13 July 2016

We arrived at sugar beach, nestled between the Pitons, by boat and were welcomed on the jetty with cold towels and a refreshing juice. The location is iconic, the pool very inviting, the leisure rooms and furnishings very different to your average hotel, walking through the candlelit raised walkways to the spa was lovely. I could’ve just stayed in the...

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1Thank Ejpan
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We truly appreciate you taking the time to post your feedback about your recent stay at Sugar Beach, A Viceroy Resort. As you point out, our location is second to none and we are glad that you found our accommodations, services and amenities equal to the views. Thank you once again for your review. We look forward to...

Dunn, North Carolina
Reviewed 11 July 2016 via mobile

For $100 we rented two lovely chaise lounge chairs under a palapa umbrella. They told us wait staff would check on us for drinks (and they did) but they didn't tell us we'd also get the welcome drink (nonalcoholic), lavender scented cool cloths, and freshly made churros...at no extra charge! The drinks and lunch were very nice and the service...

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1Thank GoodNeighbors0714
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We are delighted that you enjoyed your visit to Sugar Beach, A Viceroy Resort and that your day on the beach has you considering a return visit—perhaps as a resident guest next time. We pride ourselves on providing unique touches that make our guests feel special and it’s gratifying to know that you enjoyed the amenities and services...

CA
Reviewed 11 July 2016

We just returned from a 2 week stay in St. Lucia. We stayed at Sugar Beach for the first few nights of our trip, as our journey was quite long and I wanted a few days of relaxation before the adventure part of our trip began. Driving down the long winding road (think Lombard street in San Francisco meets the...

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9Thank waterchick
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time and making the effort to post this review about your family vacation at Sugar Beach, A Viceroy Resort. It is only through such feedback that we are able to continually improve our product and services. We are committed to providing a consistent luxury service to all of our guests, however, from the...

Austin, Texas
Reviewed 11 July 2016

We stayed in a two-bedroom cottage. Each bedroom had a plunge pool and stunning views of the petit Piton. Each room was comfortably and stylishly furnished with white sofas and chairs and ultra-comfy beds. The bathrooms had separate showers, stand-alone tubs and marble/granite counters. The AC was effective and very much appreciated on warm afternoons. My best memory is of...

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Helpful?
2Thank MizViv
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for sharing your feedback about your recent stay at Sugar Beach, A Viceroy Resort. On behalf of the entire team, we are delighted you enjoyed your time at the resort, and that you particularly liked the two bedroom Superior Luxury Cottage you stayed in. We will share your comments with Charlie and the rest of the...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Food & drink at the hotel
Bayside Restaurant
Bayside Restaurant
Cuisines: Caribbean, Seafood
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
  • Meeting Rooms
Official Description (provided by the hotel)
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 78 Luxury Sugar Mill Rooms, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalised butler service. A stunning white sand beach, beautiful Rainforest Spa with tree house treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. ... more   less 

Additional Information about Sugar Beach, A Viceroy Resort

Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Region: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Price Range: $555 - $2,497 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sugar Beach, A Viceroy Resort 5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere
Hotel Style:
#2 Family Hotel in Soufriere
#3 Top resorts Hotel in Soufriere
#4 On the Beach Hotel in Soufriere
#4 Romantic Hotel in Soufriere
#4 Spa Hotel in Soufriere
#5 Luxury Hotel in Soufriere
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Questions & Answers

Here's what travellers have asked, with answers from Sugar Beach, A Viceroy Resort staff and other travellers.
148 questions
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Southwest Oklahoma
8 months ago

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Questions? Get answers from Sugar Beach, A Viceroy Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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5 of 5
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Prices are for 1 room, 2 adults
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