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Sugar Beach, A Viceroy Resort

Travellers' Choice award winner
14/05/2017 15/05/2017
1 room 2 adults 0 children
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Sugar Beach, A Viceroy Resort
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1,192 Reviews from our TripAdvisor Community

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There are newer reviews for Sugar Beach, A Viceroy Resort
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Showing 1,157: English reviews
SAINT PETERSBURG
Reviewed 24 March 2016

We visited Sugar Beach by taxi from Soufriere. I would definitely not recommend trying to walk in from the road and it is a long way and the road very hilly and steep. On the way out it was raining and two vans were parked by the side of the road, as they could not make it up one of...

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Helpful?
Thank ERIC S
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time and making the effort to write this wonderful review about your day trip to Sugar Beach, A Viceroy Resort. We are really happy to hear that you got to experience our resort and that you were satisfied and appreciated the high level of service that you received from our team. Once again,...

Gibsonia, PA
Reviewed 23 March 2016

We visited for our 25th anniversary trip and absolutely loved it. Resort: Keep in mind that this is a Caribbean Resort - not an American one or a British one. It has character. Manicured bushes and mulched beds give way to flowering bushes, bamboo, and low water ground cover. Its not all neat and regimented, but rather elegant and full...

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6Thank PAHoosiers
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, On behalf of the entire team, I would like say how happy we are that you enjoyed your anniversary stay with us, and thank you for providing us with your extensive feedback. I am confident other visitors to this forum will find your review useful. We are committed to providing our guests with the highest level of service...

Boston, Massachusetts
Reviewed 22 March 2016

I was very disappointed after hearing the favorable reviews of the last couple of years. The food was terrible and expensive (even by resort standards) and service, especially at the beach, was very poor. The beach was nice, but with the boat traffic seemed like a busy harbor at times. Not worth the money.

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1Thank Rob B
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your comments about your stay at Sugar Beach, A Viceroy Resort. I am sorry for the disappointments that you have highlighted with our prices and beach environment. We are sorry that the influx of cruise ship visitors somewhat disturbed and annoyed you. Your stay coincided with a period where the inflow of non-resident visitors was...

Horsham, United Kingdom
Reviewed 21 March 2016

We stayed at Sugar Beach for 3 nights of luxury at the end of a 2 week holiday in the Caribbean, starting at Ti Kaye in St Lucia, from here we headed on for a week on Palm Island in the Grenadines before finishing back on St Lucia at this hotel. We had Sugar Mill room 11, which was just...

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1Thank Roundy
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day Thank you for taking the time to share your comments about your Sugar Beach experience. We are always pleased to hear great comments and to know that you were really pleased with the high level of service that we provided. We provide top-notch amenities, facilities and accommodation that we know will enhance our guests’ overall experience. I am...

Chappaqua, New York
Reviewed 15 March 2016

Perfect vacation in awesome location, surrounded by Pitons, excellent beach+pool experience. We enjoyed some of the restaurants on the premises, especially the sushi bar. Every day there were optional activities, we hiked the Pitons, but essentially were able to relax entirely on the premises. The Villa was fantastic, large with plunge pool, outside porch and deck, inside was large with...

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Thank mv645
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to share your comments. I am pleased that you were happy with your decision to choose Sugar Beach, A Viceroy Resort as your holiday destination. I am also pleased that we exceeded your expectations in all areas. Once again, thank you for your glowing comments and we look forward to welcoming you...

Toronto, Canada
Reviewed 15 March 2016

My husband and I were recently in Sugar Beach resort, St. Lucia and will absolutely return next year! Our villa was stunning and so comfortable. Wish I could find out which make the mattress and pillows are - never slept better in my life. The staff, each and every single person were terrific all so very warm and friendly always...

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Helpful?
Thank Heather B
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for visiting our resort and making the time to provide this feedback about your experience. We are glad that you had a wonderful time and that you found our team members helpful and friendly. I will pass on your compliments to them. It is gratifying to read that you enjoyed our food offerings. Our culinary team...

Reviewed 14 March 2016

I have never written a review before but the hotel and its staff deserve recognition. My husband and I spent a long weekend at Sugar Beach to celebrate our anniversary. It was our first trip without our children and the staff made us feel welcome from the moment we stepped off the plane. We stayed in an ocean front luxury...

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Thank Kristy R
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your glowing comments about your anniversary stay at Sugar Beach, A Viceroy Resort. I am glad that you were happy with your decision to make Sugar Beach your vacation destination for this special occasion. Our highly trained and professional team will be happy to hear your feedback. Once again, thank you for your comments and...

Pennsylvania
Reviewed 14 March 2016

Gorgeous residences that are totally relaxing and fantastic beach. Butler service was excellent. Gary is the best. Stunning setting. Food, shuttle service, wifi, all good. We were family of 5, we were there for 4 days with no significant hassles. That's what I call a vacation. Staff very friendly too.

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1Thank Scott2001
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to provide your feedback about your stay at Sugar Beach, A Viceroy Resort. We are particularly pleased that you had a wonderful time and that you were well taken care of by your butler, Gary. Indeed, Gary is a star! Once again, your comments and business are greatly appreciated. We look forward...

san francisco
Reviewed 13 March 2016

this is an incredibly beautiful property,,,secluded, villas nestled on the side of a hill. The rooms/suites are extraordinary, all well equipped with wonderful views. The staff is uniformly friendly and competent. The views are wonderful. Getting around the hotel is easy, with ubiquitous shuttles. There are, however, a few things to keep in mind. The hotel is very popular with...

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3Thank plectical
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your feedback about your stay at Sugar Beach, A Viceroy Resort. We are delighted you enjoyed your time with us and that the courtesies and services extended to you positively contributed to a relaxing vacation. I am also pleased that you were satisfied with everything that we offered. Please know that your comments and your...

Douglas, Wyoming
Reviewed 11 March 2016

If you're planning a trip to St. Lucia, the best place to stay is definitely Sugar Beach! I had wanted to visit St. Lucia for some time, but getting there is a bit cumbersome. Determined to make it work for our anniversary trip, I bought the air and started researching properties. I was two clicks away from staying at Hotel...

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2Thank klkoss
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for sharing your feedback about your holiday experience at Sugar Beach. On behalf of the entire team, I would like to say how delighted we are that we met and exceeded your expectations. We are committed to making holiday experiences fulfilling and memorable by providing first class services and amenities. Once again, thank you for your...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Food & drink at the hotel
Bayside Restaurant
Bayside Restaurant
Cuisines: Caribbean, Seafood
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
  • Meeting Rooms
Official Description (provided by the hotel)
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 78 Luxury Sugar Mill Rooms, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalised butler service. A stunning white sand beach, beautiful Rainforest Spa with tree house treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. ... more   less 

Additional Information about Sugar Beach, A Viceroy Resort

Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Region: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Price Range: $568 - $1,564 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sugar Beach, A Viceroy Resort 5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere
Hotel Style:
#2 Family Hotel in Soufriere
#3 Top resorts Hotel in Soufriere
#4 Spa Hotel in Soufriere
#4 Romantic Hotel in Soufriere
#4 On the Beach Hotel in Soufriere
#5 Luxury Hotel in Soufriere
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Questions & Answers

Here's what travellers have asked, with answers from Sugar Beach, A Viceroy Resort staff and other travellers.
139 questions
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Southwest Oklahoma
8 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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5 of 5
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Prices are for 1 room, 2 adults
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