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Boucan by Hotel Chocolat

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Boucan by Hotel Chocolat
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430 Reviews from our TripAdvisor Community

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Showing 422: English reviews
London, United Kingdom
Reviewed 4 days ago NEW

My husband and I stayed 10 days at Hotel Chocolat, I think the duration of our stay was pretty long compared to others who seemed to be staying for 3/4 nights and then stayed elsewhere on the island which I think we would do next time. The hotel is outstandingly unique, you cannot compare it to other hotels on the...

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Helpful?
Thank LauraLondon15
Judy B, Guest Relations Manager at Boucan by Hotel Chocolat, responded to this review

Thanks for the lovely comments and it makes it all worth while when our guest have such a wonderful experience with us, we look forward to welcoming you back again.

Manchester
Reviewed 1 week ago

As Hotel Chocolat club members and chocoholics, the Boucan was always on our wish list. It turned out to be nothing like our expectations and I don't mean that to sound bad. I think we were expecting something more glitzy and glamorous. It was much more laid back and relaxed which was a relief. Think of the Boucan as a...

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3Thank villarospo
Judy B, Guest Relations Manager at Boucan by Hotel Chocolat, responded to this review

What a beautiful and detailed review you covered so much for other travelers and sincere "Thanks" for support our Hotel Chocolat brand being a member of the tatsting club

York, United Kingdom
Reviewed 1 week ago

If you seek a small (14 rooms) and intimate hotel, set high in the rainforest overlooking Petit Piton in the most spectacular setting, with huge attention to detail in the rooms and the restaurant, bar and pool area, staffed by exceptionally well-trained, properly valued people, then look no further. Oh, and the restaurant? Some of the best food you will...

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Helpful?
1Thank ghglobal
Judy B, Guest Relations Manager at Boucan by Hotel Chocolat, responded to this review

We deeply appreciate your review, and after 14 nights you are part of our Lucian family. We look forward to welcoming you back to stay again.

Houston, Texas
Reviewed 2 weeks ago

Truly a touch of paradise. The hotel is located in a magnificent tropical area. The architecture is stunning - very contemporary. There are only fourteen 'lodges' - beautifully appointed - no television, no telephones. Food is 'okay' - everything has a touch of chocolate. Staff are extremely helpful and very pleasant. We did the 'chocolate tour' on the estate -...

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Helpful?
Thank Glenda R
Judy B, Guest Relations Manager at Boucan by Hotel Chocolat, responded to this review

"stunning architecture" our designer was very happy with. The design is to allow the big nature come flooding in. Many thanks.

Somerset
Reviewed 2 weeks ago

It was the first time that we stayed overnight at Hotel Chocolat, though we have been there several times before just for lunch. We found the staff to be very helpful and friendly. They looked after our luggage as we arrived before check-in time and then went to the beach. On our return, we were shown our room, which was...

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Helpful?
Thank CindyAnn37
Judy B, Guest Relations Manager at Boucan by Hotel Chocolat, responded to this review

One night is all it takes to be smitten, thrilled you enjoyed your stay and come back for a longer period next time.

Melbourne, Australia
Reviewed 3 weeks ago via mobile

My husband & I are chocoholics so for our honeymoon this place was a must! On arrival we were greeted & given welcome cocktails before being taken to our room. The villas are nice but not what I would be calling 4 star luxury. I like the open shutters in the lounge area but they don't really open onto a...

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Thank Sezaluke90
Reviewed 3 weeks ago via mobile

My wife and I booked into hotel chocolat as part of our honeymoon. As we are both chocoholics we made this our main place on our honeymoon and why we choose to spend Christmas here. The free cocktails upon arriving were nice. The view from the restaurant great and the food is good. The room however was a let down...

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Helpful?
Thank daniel p
Judy B, Guest Relations Manager at Boucan by Hotel Chocolat, responded to this review

Seems like a mixed experience from nice cocktail's, great views and good food to some elements of the stay you were less happy with. We have studied your review carefully to see how we can improve but some things do come down to subjectively. Maybe there was a interpretation of the information in the Book of Knowledge regarding the Piton...

Reviewed 3 weeks ago via mobile

We went here for a dinner because we heard so much about this place and was not disappointed. We started with the hot chocolates, went into the main as the cocoa pod burgers, and finished with the mousse amazing!!! Going again for our last meal on the island.

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1Thank Daniel B
Judy B, Guest Relations Manager at Boucan by Hotel Chocolat, responded to this review

We look forward to welcoming you back - Thnak you

New York City, New York
Reviewed 4 weeks ago

I was so excited to visit Boucan while staying at Ladera. It is across the street and read that every meal incorporated cocoa! I am a chocolate lover, so this is was must for us!! When we arrived, we loved the decor. It was sleek and modern looking. However, we were really underwhelmed with the service. We were told 2...

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1Thank mariabetzios
Judy B, Guest Relations Manager at Boucan by Hotel Chocolat, responded to this review

So sorry we dropped the ball this is very unusual service standard from our team we have taken good note of your comments and appreciate your feedback.

Reviewed 14 December 2016 via mobile

Service was excellent and the menu diverse, particularly the puds. The restaurant has the most incredible view of Pitons. Well worth a visit although putting the 'complimentary' bar of chocolate on bill a bit naughty!

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1Thank Foodistherock
Judy B, Guest Relations Manager at Boucan by Hotel Chocolat, responded to this review

Apologies I do hope it was removed from your bill before leaving. Thank you for your review.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
Food & drink at the hotel
Boucan Restaurant & Bar by Hotel Chocolat
Boucan Restaurant & Bar by Hotel Chocolat
Cuisines: Caribbean, European, International, Contemporary
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Concierge
Official Description (provided by the hotel)
Discover plantation chic - luxury, well-being & stunning natural beauty. Situated high in the hills near Soufriere, set in rainforest & cocoa groves with stunning views of the Piton mountains. A daily transfer is provided for guests to a stunning nearby beach by Hotel Sea Launch. Guests can enjoy trail walks around the cocoa estate, cacao inspired treatments in the spa, relaxation in Club Boucan with its private infinity pool & the exclusive cacao cuisine at Boucan Restaurant & Bar, free laundry service, room additions and Tree to Bean tour. Boucan by Hotel Chocolat offer 2 types of accommodation, both with 4 poster beds, preloaded iPods & docking stations, complimentary wireless, a mini-bar & open sky rainforest showers. ... more   less 

Additional Information about Boucan by Hotel Chocolat

Address: Rabot Estate | P.O. Box 312, Soufriere, St. Lucia
Region: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Price Range: $481 - $1,014 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Boucan by Hotel Chocolat 4.5*
Number of rooms: 14
Reservation Options:
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Also Known As:
Boucan By Hotel Chocolat St. Lucia/Soufriere
Hotel Style:
#3 On the Beach Hotel in Soufriere
#4 Luxury Hotel in Soufriere
#5 Family Hotel in Soufriere
#6 Romantic Hotel in Soufriere
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Questions & Answers

Here's what travellers have asked, with answers from Boucan by Hotel Chocolat staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“The Luxe Lodges are bigger”
 of 5 bubbles villarospo, 8 Jan 2017 | Read review
“The luxury loges are very spacious plus large balconies, modern big bathroom and a fabulous enclosed outdoor shower. Magnificent view.”
 of 5 bubbles glendar792, 4 Jan 2017 | Read review
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