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Two couples stayed in a beachfront room with two master bedrooms, balcony overlooking Grace Bay and a fully equipped kitchen and washer dryer. Beach service was excellent especially Wilkenson , Mel, and JoJo. Clean facility, breakfast included, tennis courts, bikes, front desk personnel excellent at...More
This hotel is great for those who are pretty self-sufficient, and want a nice place to stay, may or may not want to cook a meal or two, and don't mind not being waited on. The room (a suite facing the ocean) we stayed in...More
2 Thank 212didi
Response from Regent-Grand, team at The Regent GrandResponded 21 January 2018
Hello 212didi, Thank you for your kind words regarding our property and especially our rooms. At the Regent Grand, it is always our goal to work very hard to make sure our guest feel at home. Also, we sincerely appreciate the time you have taken...More
The property is right on Grace Bay with an amazing swimming pool, workout center, and bar. Staff is very attentive. Located in the Salt Mills retail district, there are restaurants, and retail. Lots to do there.
The Regent Grand is a beautiful hotel in a great location. Unfortunately front desk needs real training in order for this hotel to be considered a high-end destination. Here is a few examples:
1. Understaffed so you have to wait
2. Called the front desk...More
Highly recommend. Awesome location, outstanding service and perfect if you like to play golf. Very little damage due to hurricane. 3 holes in Provo golf course not playable but should be repaired soon.
Response from Regent-Grand, team at The Regent GrandResponded 8 January 2018
Hello Dbstorer! Thank you for the wonderful review! We are so happy you had such an amazing stay with us. We appreciate you sharing your experience and look forward to seeing you again! Cheers! The Regent Grand Team.
/We had a 3-bedroom unit with a "lock off" which was a 1 bedroom on the 5th floor, it was on the corner and was fabulous! Very roomy, the balcony was large and faced the ocean, it ran the entire length of the unit. All... More
/We had a 3-bedroom unit with a "lock off" which was a 1 bedroom on the 5th floor, it was on the corner and was fabulous! Very roomy, the balcony was large and faced the ocean, it ran the entire length of the unit. All units are individually owned so the furnishings can be different, our unit was furnished very nicely, with a great kitchen. The lock-off was connected to the main unit, so you could just unlock the door and they would have full access to the bigger unit, however, there is also a private entrance in the hallway. This unit faced the pool so there was no balcony, but again, the occupants could come into the bigger unit. The Regent Grand was a fabulous property. We didn't get a car, we could walk almost anywhere we wanted to go and if you need a driver, just talk to the front desk reps. Hope this is helpful.
Not sure if things have changed, but last March we were not able to buy drinks from the poolside bar. First time in 5 visits we have not been able to. Towels were available to us as they always have been and as they are to... More
Not sure if things have changed, but last March we were not able to buy drinks from the poolside bar. First time in 5 visits we have not been able to. Towels were available to us as they always have been and as they are to all guests.
We have always had wifi in our unit. I have been there 6 times and each visit has been booked directly with an owner instead of through the resort. It seems management has tried to discourage this by limiting the service for non resort guests. I would be pleased if they allowed drink purchases again this year.