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The Ritz-Carlton, St. Thomas

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The Ritz-Carlton, St. Thomas
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934 Reviews from our TripAdvisor Community

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Bethesda, Maryland
Reviewed 2 days ago NEW

The Ritz Carlton St. Thomas is a nice hotel but not at the level of other Ritz Carlton hotels at which we have stayed. Also, it is a hotel for families with children, not adult couples or seniors- at least during the busy times of the year. Staff are friendly and helpful and rooms are generally adequate (see below). Hotel...

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Helpful?
Thank Michael W
Atlanta, Georgia
Reviewed 3 days ago NEWvia mobile

This Ritz-Carlton is dated and shows it's wear and tear. It is absolutely not up to the standards I've experienced at other Ritz-Carlton. Honestly, they should be embarrassed by the shabbiness of this resort. While the staff is incredibly nice and friendly, anyone expecting a true luxury resort will be sorely disappointed. It's time to give the place an enormous...

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2Thank N H
Woodbury, Minnesota
Reviewed 5 days ago NEW

My wife and I stayed at the Ritz Carlton St. Thomas from Feb 19-23, 2017 and had a very enjoyable stay. i have highlighted our experiences below. Cyril E King Airport This small airport efficiently unloads baggage. The airport welcome center offers free shots of Cruzan Rum as you enter baggage claim area which is a nice way to begin...

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4Thank tran0124
Jacksonville, Florida
Reviewed 5 days ago NEW

You can always count on the Ritz-Carlton to be sure you will have a pleasant stay. This was certainly the case in St. Thomas. The views of the ocean were amazing. The pool, beach, and the entire property is well maintained. We stayed at the club level and were quite pleased. The staff is well trained and attentive. Our one...

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2Thank Scott F
Dallas, Texas
Reviewed 6 days ago NEWvia mobile

The beautiful hotel, grounds and views do not hold a candle to the staff...which makes it one of the most spectacular,relaxing island vacations we have had. I wish I can remember everyone's name at the club level....Catherine, Maria, Urena, Ruth, Carl, Eric, Johnny, Lourdes, ( sorry if we left anyone out).. you made our vacation special. The restaurants on the...

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Helpful?
1Thank RDCTX
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear RDCTX, Thank you for you glowing review about our team of Ladies and Gentlemen! I’m so happy that they, and our incredible location, could make this a relaxing and memorable vacation for you. I will certainly pass your kind words along to the team in the Club Lounge, who I agree are a wonderful asset to our resort. Thank...

Reviewed 1 week ago

Wish I could give this resort a 5 star rating - The resort is beautiful, the rooms are clean and nice and we had a great view. Had a problem on our first day with check in and lack of communication between the staff and guests. Promises were made by the staff which weren't delivered. They did apologize and made...

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Helpful?
Thank Tina M
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Tina M, I’m so happy to see that you enjoyed all that The Ritz-Carlton, St. Thomas has to offer. While it is not typical, sometimes problems do arise, but we pride ourselves on reconciling them immediately so that guests can enjoy their vacations. Thank you for your review, and we look forward to welcoming you back! Marco Ortlam, General...

Cape Cod, Massachusetts
Reviewed 1 week ago via mobile

I'll keep this simple. The resort is beautiful, the rooms are nice, everything is expensive, and the service is not on par with the price you pay. That being said, it's a very nice property with above average food and drink. I just wish the service matched the price. Also, if you can afford it, do the club level. It's...

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2Thank Jb12182
Winston Salem, NC
Reviewed 1 week ago via mobile

My wife and I stayed here one night prior to a cruise on Seadream. Been here several times before, doesn't disappoint. The hotel is well managed and a beautiful resort. The views are absolutely incredible. We had an oceanfront king room, which was renovated with a very modern bath. The best part of the whole resort was how special the...

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1Thank alecmacec
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear alecmacec, Thank you for your wonderful words about our team here at The Ritz-Carlton, St. Thomas. Every day, we aim to make the experience special for each and every guest, and I’m so happy to see that you saw this during your stay. Thank you again, and we look forward to welcoming you back to St. Thomas! Sincerely, Marco...

New York City, New York
Reviewed 1 week ago

This hotel is idyllic in every way. Beautiful setting, great beach, enormous infinity pool, excellent service good choice of restaurants and very friendly staff. Lots, of activities, such as kayaking, exercise classes, sailing lessons, yoga, spa ,boat excursions, live music in the evenings, and walking trails. Beautiful sunsets and good fresh fish added to our enjoyment, A truly wonderful place...

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2Thank Don B
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Don B, Thank you so much for your wonderful review of our resort. It looks like you had the opportunity to take advantage of all we have to offer! I would also like to thank you for your kind words about our team of Ladies and Gentlemen. These are always my favorite comments to read. Thank you again, and...

Southern US
Reviewed 1 week ago

The Ritz in St. Thomas is an older hotel, but very well maintained. We had a lovely beach front view and easy access to the pools. The staff is incredibly nice and accommodating and the restaurants are all good (especially Essenza ~ far and away the best). The rooms are spacious and the bathrooms are all recently updated and large....

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1Thank PalmBoulevard

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
Official Description (provided by the hotel)
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of the island along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802-1010, St. Thomas
Region: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range: $642 - $2,097 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, St. Thomas staff and other travellers.
142 questions
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Questions? Get answers from The Ritz-Carlton, St. Thomas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room with Club access if you can afford it.”
 of 5 bubbles 6MichaelW6, 25 Feb 2017 | Read review
“Ocean view room on club floor is fantastic!”
 of 5 bubbles donbE6319SF, 14 Feb 2017 | Read review
“All rooms have a great view”
 of 5 bubbles elizabethkX5035PK, 12 Feb 2017 | Read review
“Higher rooms are better...don't do ground floor!”
 of 5 bubbles maryR1129, 6 Feb 2017 | Read review
“Request a room on the right end of the property for an unobstructed water view.”
 of 5 bubbles 984amyl, 5 Feb 2017 | Read review
5 of 5