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The Ritz-Carlton, St. Thomas

Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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The Ritz-Carlton, St. Thomas
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985 Reviews from our TripAdvisor Community

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Detroit, Michigan
Reviewed yesterday NEW

Wow, we just had the best vacation ever. This Ritz is outstanding. We could not have been treated any better. We were here for 5 nights for our 25th wedding anniversary and they knocked it out of the park. From the second we arrived to the minute we left, it was all fantastic. We had a private balcony room with...

Thank Joe M
Newton, Massachusetts, United States
Reviewed 2 days ago NEW

Located at the east end of the island, The Ritz-Carlton property is on a sprawling 30-acre property, formerly known as the Grand Palazzo resort. The concierge arranged to have a nice SUV pick us ($190+tip each way, and can be charged directly to your room) which provided a comfortable ride after a long day of traveling (our driver was Bee,...

Thank David N
Las Vegas, NV
Reviewed 2 days ago NEW

My husband and I just returned from the Ritz St. Thomas. Very beautiful property, everything was green and lush. Room was very nice, huge bathroom and unique shower. We were celebrating our 30th anniversary and there was chocolate cheesecake and wine waiting in our room upon our arrival. One night the lady arrived for turndown service but we were in...

Thank jkmomnjr
Montclair, NJ
Reviewed 3 days ago NEW

My son and I went here for 5 days for his birthday and loved it. The hotel felt manageable and safe. The staff was excellent, the ocean is crystal clear and so blue. The food was all good and the service was excellent. We would love to go back again.

Thank aswierk
Birmingham, Alabama
Reviewed 3 days ago NEWvia mobile

We had a wonderful experience here to celebrate our son's birthday. Service has been great and they have been very accommodating. We've enjoyed the beach, snorkeling, and pool while on the grounds. We've also enjoyed our nightly yogurt visit to Zest. Eldon was always engaging and made the visit even more fun. We also travelled to St. John , Norman...

Thank lesleyhubbertking
Boston, Massachusetts
Reviewed 6 days ago NEW

Spent an afternoon/evening/morning here at tail end of a week in the USVI and BVI. Family vacation. Service was outstanding. Every single person on staff was remarkable in terms of how they clearly were conveying to us that they wanted us to have a wonderful stay. Room was impeccable. We had access to the club level - and it was...

Thank Belvederian
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Belvederian, Thank you for staying with us, and for sharing your wonderful experience! Thank you especially for your comments about our team of Ladies and Gentlemen. And I agree on our Club Lounge--the food, the service and the lounge itself are all exceptional. Thank you again and we look forward to welcoming you back to beautiful St. Thomas! Sincerely,...

Dallas, Texas
Reviewed 1 week ago NEW

Stayed here with friends for a week a few years ago and it was great...This time, not so much. We booked our reservations over 3 months ago and both requested king rooms. We got ours but our friends for not. They told our friends none were available when they booked however, they kept a screen shot of the confirmation to...

Thank Evelyn T
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Evelyn T, Thank you for your review and for returning to see us at The Ritz-Carlton, St. Thomas. I sincerely want to thank you for your feedback. This is clearly not our standard and I will address it immediately. Please feel free to reach out to me if you would like to discuss further: 340-775-3333. In the meantime, I...

Cranbury, New Jersey
Reviewed 1 week ago

This was my first time in St Thomas and we chose the Ritz because of its reputation. The service was great, one of the best customer service, as expected. Everywhere we went there was somebody from the staff ready to help. They definitely go out of their way to make sure the guests have the best experience possible. The room...

Thank Mariana B
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Mariana B, Thank you so much for your review, and for your compliments about our team and the service they provide to our guests. I hope you left St. Thomas with wonderful memories of the islands, and we look forward to welcoming you back! Sincerely, Marco Ortlam, General Manager

Boston, MA
Reviewed 1 week ago

We spent a week at the St Thomas Ritz. The rooms are very nice - plenty of space, lots of storage space, even in the bathroom which I appreciate. The beach and pool are very nice and you can easily visit the Residences' beach as well, which is a little bigger. We took a brunch cruise on the Lady Lindsey...

1Thank JakenSydsmom
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear JakenSydsmom, First of all, thank you for sharing those beautiful photos! From the infinity pool to our resident duck couple, you really captured the resort! It seems like you took advantage of so much that our resort has to offer--a sail on Lady Lynsey (thank you for your feedback on the brunch), the fitness classes and the water sports....

New York City, New York
Reviewed 1 week ago

The Ritz Carlton has a beautiful location and the grounds are exquisite. I love the way they spread out the buildings through the grounds so each feels private and exclusive, but none is more than 5 minutes form the pool and beach. I also liked the pool area which is well-laid out and the pool side restaurant which serves excellent...

1Thank AmyTRS

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07/05/2017 08/05/2017
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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
  • Breakfast Available
Official Description (provided by the hotel)
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of St. Thomas in the Virgin Islands, along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features of our beach resort in St. Thomas include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay | U.S. Virgin Islands, 00802, St. Thomas
Region: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range: $625 - $1,929 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, St. Thomas staff and other travellers.
151 questions
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Questions? Get answers from The Ritz-Carlton, St. Thomas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Charter a boat and see the other islands while hear. Visit Corsairs on Jost Van Dyke BVI”
marajoe, 28 Apr 2017 | Read review
“Go to the top so you don't have anyone above you, no adjoining door, and oceanfront. "Oceanview" may not offer you what you're expecting.”
  • Room 246 Fresia building, oceanfront
DavidN710, 27 Apr 2017 | Read review
“Closer to the main lobby”
aswierk, 26 Apr 2017 | Read review
“We had a resort view room - view was so nice and faced the beach. Not sure you need to splurge on a beach view.”
JakenSydsmom, 21 Apr 2017 | Read review
“Ask for ocean view. Worth the price.”
AmyTRS, 19 Apr 2017 | Read review
5 of 5
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